Customer Service Sales

EDITH SUSAN ALVAREZ

*** * **** ***, ****, AZ ****4, 928-***-****, *********@***.***

OBJECTIVE

Seeking to contribute exceptional interpersonal skills, ability to communicate verbally and in writing, and passion for customer service to your office team.

EXPERIENCE

11/19/2012 TO 3/4/2016

Dillard’s

Yuma, AZ

MEN’S SALES ASSOCIATE

Pace setter two years in a row exceeding sales over $300,000.00

Worked freight to sales floor

Worked markdown reports for department I was assigned

Scanned and boxed transfers from my department

11/1/1999 TO 4/9/2012

JC Penney

Yuma, AZ

CATALOG SUPERVISOR

Trustworthy, dependable, and flexible employee. Key holder responsibility; opened and closed store as assigned.

Met truck daily in catalog department to accept merchandise. Scanned all products on pallet, reconciled to the bill of lading, and inspected received merchandise to ensure quality.

Processed all damaged merchandise and returns in the catalog department as well as recall products, charge-backs, or vendor-requested removal merchandise for shipping. Scanned all merchandise, reconciled inventory to return report, boxed and labeled shipment, and staged on dock for UPS.

Moved into cash room within a couple of months of hire. Counted daily receipts by department, reconciled register drawer receipts to safe funds, and investigated and resolved discrepancies.

Served in payroll, responsible for benefits portion. Received timesheets and confirmed paid time to time off in order to maintain hourly level for employee’s benefits.

Led men’s department, pricing, and catalog department staff. Scheduled staff days and hours, assigned work load and tasks, monitored performance and productivity, and provided instructions and direction as necessary to accomplish daily goals.

Operated computerized cash register to pull up daily reports, including sign-up/sign-down and price change reports. Used reports to maintain sign and price accuracy, working prior to store opening to complete required changes.

Developed many exceptional, friendly and rewarding relationships throughout the years. Served diverse customer population, and maintained calm demeanor, even with irate angry customers.

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