Customer Service High School

JESUS BARRERA

**** * ******** **, *******, AZ ***09 C: 602-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

I'm a motivated ambition person with outstanding relationship building, training and presentation skills. I

have 5 years of experience in the customer service area, I can talk to people really easy and have no trouble

being in situations where the customer could be angry and still make the best out of it. I’m a fast learner and

Always try to be positive.

SKILLS

Bilingual Leader

Problem Solver Optimistic

Cooperative Good under Pressure

Fast Learner

Active

Self-motivated

Organized

Team Player

WORK HISTORY

Cashier, receiving coordinator, 09/2013 to 03/2015

Fry’s electronics – Tempe, AZ

I started off in the customer service department working as a cashier. My duties as a cashier were to help the

customer out in any way possible, I would ring them up and charge them on their objects. I had to learn how to

use the debit and credit card system. Also I learned how to ring up a check, you have to be able to be quick

because there were times when a huge line would come up. Some of my other duties were that I had to go to the

Returns department which I had to help the customers when there was something wrong with the computers,

Televisions, toys, and any electronics that came defected. Another was that I had to cover the café associates on

their lunch break or restroom break. A year later I got offer an opportunity to move departments to the

Receiving department, the position was receiving coordinator. As a receiving coordinator I had be able to scan

everything that had to do with the computer department and also count it and sometimes receive the stuff too. I

had to get into a habit of maintaining a speed and pace to count everything for I can finish it at a certain time

because we had to do transfer outs to different stores such as Las Vegas, California, and Phoenix. Also there

was transfer ins, which came from the states I just mentioned. It was a pretty good amount of work I had to do

by the end of the day.

Security, 01/2012 to 02/2013

Professional security – central and Broadway

As a security in a grocery store I had make sure everything was in order by that I mean that I had a couple of

duties. One was that I had to make sure that the cashiers got safe from one place to another the reason for that

was because they had a tray full of money. I had to keep the door lock in the back, when food trucks came I had

to open the back doors for them. Another thing is I had to keep an eye on the store for shoplifters. During my

time there I got a pretty good amount of those. At the end of the day I made sure that everything was locked up

that the back doors were locked and the front doors too. I learned real quick that when you are a security at

Broadway and central it was no joke and every day you had to be aware and ready for anything.

EDUCATION

High School Diploma: 2012

Carl Hayden - 35th ave and Roosevelt

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