Manager Customer Service

GERRY CARRANZA

**** * ******** **. ****: 602-***-****

Chandler, AZ 85286 **********@***.*** Cell: 602-***-****

SUMMARY

Proactive, hands-on, results and process indicator - oriented Manufacturing and Business Professional with over 15 years’ of progressive experience and expertise in all areas of Manufacturing and Service Industries. Coordinating all activities related to production, such as Maintenance, Quality Control, Manufacturing, Engineering, Human Resources, Production Control including Processes Operations, Continuous Improvements, Strategic Planning, Manufacturing, Safety, Production Control, On Time Delivery, Finances, Marketing, Sales, and Human Resources. Effective in reorganizing, streamlining and strengthening financial operations to maximize performance and profitability.

AREAS OF EXPERTISE

International Operations

Bi-lingual English/Spanish

Financials (P & L Statements)

Strong Communication and Negotiation Skills

Cost Optimization and Budget Analysis

Lean Manufacturing Implementation

Leadership / Team Management

cGMP and ISO 9001 quality systems

Strategic and Annual Operation Planning

Project Management

Business Development and Teamwork Environment

Key Process Indicator (KPI)

PROFESSIONAL PROFILE

Manufacturing Leadership: Strong leadership focused in employee development and couching through Individual Development Plans (IDP’s), developed cultural changes visionary and innovator, expert in building teams.

MBA – level, Lean - Six Sigma Black Belt (ASU) Certification & CEM (Certified Energy Manager) at APS Headquarters. Management professional with outstanding experience building multidisciplinary teams to continually improve manufacturing processes in order to achieve business goals.

Change agent: Understand the challenges of an uncertain marketplace and obtain economic operations efficiency

with maximum profits, implement and reinforce company policies goals and objectives. Maximize corporate potential through

merge acquisitions and joint ventures, innovative business process changes, cost containment quality control and

outstanding customer care.

Peak Performer: Unique mix of technical, engineering, and business expertise lends itself to solve problems in fast pace through multidisciplinary teams by implementing solving problems techniques, and improving company strategic key process indicators.

Quality and Customer Champion: Developed and implemented Quality Systems, standard operational procedures (SOP’s), equipment validation, manufacturing controls, quality control policies to ensure customer products under standards and specifications.

Strategic Planning & Business Development: Launched to lead and direct clients’ staff in researching market and competition, creating sales strategy, advancing technology and business development, developing local marketing plans, establishing sales channels, and developing and implementing manufacturing or services sources. Managed the Supply Chain and Distribution Center and engagements in Nevada, Arizona, New Mexico, California and Texas.

PROFESSIONAL EXPERIENCE

QUIK TEK ASSEMBLY LLC – Phoenix AZ/ Tucson AZ

Contract manufacturing services from the assembly of printed circuits boards full range of capabilities from quick-turn

prototypes through full manufacturing capabilities in western area.

Plant Manager 2011 – Present

Plant Manager responsible for the performance of manufacturing operations /distribution facilities in Phoenix and Tucson AZ

for company that experienced rapid growth generating $ 75 million in annual revenues.

Designed and Implemented QuikTek Operational System based in World Class Manufacturing towards Operational Excellence focused in Safety and Health, Quality Control, People Development, Logistics and Distribution, Continuous Improvement, Environment, Customer Service and Professional Maintenance.

Recruited a team of experienced engineers and operators to safely start up Tucson plant. Established organizational structure and expectations such that we implemented safe and successful startups in 6 months.

Reduced equipment downtime by over 25% and labor costs by $75,000 per year through implementation of TPM

and Flexible Manufacturing cells in Phoenix facility.

Increased first pass quality performance on documentation errors from 78% to 95%, improving on-time

delivery to promise metrics from 85% to 99% on both growth and mature products.

GERRY CARRANZA PAGE 2

GLOBAL CONSULTING AND TRADE SOLUTIONS INC. – Phoenix AZ/ El Paso TX

Global Consulting and Trade Solutions Inc is an independent business unit with a mission to help its clients to increase

Production outputs, Quality, On Time Delivery, Operational Excellence reduce cost and Control Inventory.

Operational Excellence Manager 2009 – 2011

Manager responsible of Continuous Improvements to the Residential and Outpatient services under DMAIC Lean Six Sigma Road Map and use of ClaimTrak (CT) software program and its related functions for the purposes of process improvement, cost reduction and Customer Satisfaction. Responsibility includes implementation and execution of NAC Quality Systems.

Quantified improvements in data entry/capture processes and consistently implemented improved processes

across multiple departments.

Performed process map averaged in 7 days due to current paper based process. Reduced paper work process time to 24-72 hours. Assisted billing department with process to log number and types of errors to measure and control processes prior to reaching billing and service providers payers.

Measured and improved number of clients who complete intake and assessment process in the first visit. Logged number of no call - no show clients. Increased the number of clients completing the assessment phase on the first visit by 20-50%, improved billing needs to record the number and type of errors received and track effectiveness of processes.

MITEK INDUSTRIES INC, Phoenix AZ

World's leading supplier of state-of-the-art engineered metals products and services for the building components industry.

Plant Manager . 2004 – 2009

Plant Manager responsible for the performance of three manufacturing/distribution facilities for company that experienced rapid growth generating $ 165 million in annual revenues. Oversaw management of all operations included Manufacturing/Production, Engineering, Maintenance, Safety, Quality Control, Production Control, Materials, Purchasing, Human Resources, On Time Delivery, Distribution, Finances and P&L Responsibilities.

Saved $ 1.7 million annually by reducing fixed spending in 11.7 % and variable overhead spending in 18.4% through effective utilization of operating expenses and cost improvement initiatives.

Rescued a manufacturing and production operation struggling with declining employee motivation, by implementation of Lean Manufacturing initiatives and engineering/manufacturing process improvements. Initiated multiple process improvements for work instructions, tooling and testing, training and certification, tool room manufacturing costs.

Achieved organizational goals and objectives by improving performance employee output minimizing cost and improving employee knowledge of business operations and production flow.

Led operation facility to achieve recognition as “Best of MiTek in Safety” by decreasing accidents 100%

(3.0 consecutive years with no recordable incidents), based in OSHA and EHS requirements.

PREVIOUS PROFESSIONAL EXPERIENCE

Quality Systems Divisional Manager, responsible of ISO 9000 and TS16949 certifications and Quality System implementation at Lear Corporation. 2000 - 2004

EDUCATION

Master of Business Administration

University Of Phoenix

Albuquerque New Mexico

B.S Mechanical Industrial Engineer

Institute Technological of Durango

PRPFESSIONAL DEVELOPMENT AND CERTIFICATIONS

Lean – Six Sigma Black Belt Certification (ASU)

Certified Energy Manager (APS Headquarters)

Quality Systems and cGMP

Seven Habits: Covey Leadership Center

ISO 9001/TS 16949 and VDA 6.3 Certified Process Audits

Diversity and treat to others and code of conduct policies

Safety and environmental regulation: “Stop Program”

ability (5) able (3) actions (1) analyze (2) attendance (2) basic (2) collect (2) create (3) data (2)defect (2) delivery (2) develop (2) direct (3) disruptions (2) effectively (2) employees (3)equivalent (1) experience (4) flow (2) follow (2) identify (4) improve (3) inventory (2)key (2) knowledge (2) manage (8) manufacturing (2) metrics (2) multiple (2)operations (5) performance (3) plant (3) position (2) procedures (2)production (9) quality (5) required (5) responsible (3) role (2)safety (6) shipping (2) skills (4) stream (3) strong (2) supervisory (2) trust (2) value (3)walk (1) work (6) years (2)

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