Human Resources Customer Service

Shannon Sederof f

*** ********* *.*.*., Quebec H*B 1B4 - 514-***-**** - Email: *********@*******.*** Profile

• Experience as a Human Resources Coordinator, previously as a Human Resources Administrator/Dispatcher, and Intern in a Human Resources Department

• Experience utilizing ADP People at Work/Pay at Work and FieldAware dispatch software

• Excellent organizational and multi-tasking skills

• Strong leadership and interpersonal communication skills

• Knowledge of ADP People at Work and Pay at Work

• Sun Life Plan Sponsor website

• Knowledge of FieldAware software

• Advanced knowledge in Microsoft Office

• Bilingual

Education

McGill University- Graduate Diploma in Human Resources Management July 2015 Montreal, Quebec

Concordia University - Bachelor of Human Relations 2013 Montreal, Quebec

Experience

Kaycan Ltd.

Human Resources Coordinator August 2015-April 2016

• Coordinated and managed group insurance

• Long-Term Disability management

• Entered all payroll data in ADP People at Work

• Generated various reports from ADP for analysis

• Wrote and sent out pay increase letters

• Sent out new policies and memos to employees

• Assisted in a collective agreement union negotiation

• Assisted and coordinated high volume recruitment and selection

• Assisted with recruitment open houses and job fairs

• Coordinated background and reference checks

• Managed the performance appraisal process

• Coordinated the logistics for an annual customer service meeting

• Prepared recruitment and selection presentations

• Coordinated onboarding and training programs

Cycle Profix

Human Resources Administrator January 2015-August 2015

• Coordinated the recruitment and selection process of contract workers o Screened resumes and cover letters

o Updated applicant database

o Conducted phone interviews

o Scheduled new hires for training and communicated with training managers o Assisted in scheduling and dispatching contract workers

• Maintained electronic files on contract workers

o Troubleshoot and provided support on the activation and usage of FieldAware software accounts o Coordinated receipt of all payroll documentation YM-YWHA Montreal Jewish Community Centres May 2014-October 2014 Internship

• Assisted in the recruitment and selection process o Drafted job descriptions and job postings

o Utilized social media and other websites to post job vacancies o Screened resume and cover letters

• Drafted internal policies and employee contracts

• Assist in the transition and implementation of ADP HRIS software o Hire and terminate employees from ADP

o Provided support to employees by explaining the instructions to access personal ADP accounts o Created and updated employee profiles to reflect current information

• Filed and organized documents into employee files

• Assisted in the performance evaluation process

Ometz

Volunteer Fall 2013-April 2014

• Assisted in the administrative tasks for the annual A Chance to Shine event

• Assembled the sponsorship packages

• Assisted in assigning seating and tickets

Students Offering Support: Concordia Chapter Fall 2011-2014 Co-President (Volunteer)

• Recruited and selected new volunteers

• Coached and trained volunteers as well as marketed events through social media

• Facilitated weekly chapter meetings and attended virtual meetings with the Head Office in Toronto

• Created specialized volunteer positions

• Communicated and negotiated with professors, tutors, and university administrative staff

• Assisted in coordinating and marketing a large benefit show on April 26th 2012 called ‘Benefit Show’ for Nicaragua Development Project. This included marketing, seeking out donations for raffle prizes and coordinating volunteers

Sheiner Group, Montreal, QC Summer 2011

Administrative Assistant

• Created and updated all the files for each single family home acquired

• Updated Microsoft Excel portfolio spread sheets concerning revenue increases and decreases, home locations, rental costs, and sizes.

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