Customer Service Manager

VONTRESE STEVENSON

*** ********* ****-*******, **- 95382; 209-***-****

SUMMARY

Seeking career advancement with a stable company while utilizing my skills as an experience Business Professional that will offer growth opportunities within the company. To learn as much as possible while enhancing my knowledge and will to learn.

COMPUTER SKILLS

Languages

English

Software

Proficient in all the latest Microsoft Software

EXPERIENCE

December 2009

To Present

Group Fitness Instructor; InShape Health Clubs

My position as a Group Fitness Instructor at InShape Health Clubs is to promote the benefits our customers get by attending group fitness classes at our gym locations. I inspire students to commit to long-term health and fitness goals in my classes before conducting the class which entails a warm up, class content, and ends with a cool down. I maintain a professional teaching persona at all times by ensuring that I'm exhibiting the 3 P's = Presentation, Positive Personality, and Professionalism. Always focused on customer service by ensuring that everyone attending leaves feeling successful. I teach safe movements that are engaging and challenging so that the participants are getting the best workout possible. Always watching the students to prevent any injuries from occurring. Consistently checking in with the students throughout the class to make sure they are doing okay. January 2001 to

May 2011

Westcoast Regional Director; Premier Staffing Source (subsidiary of ), Integrated Management Resources, Group, Inc.

I helped create, develop, and organize a new subsidiary of the parent company to centralize its outsourcing for both internal positons and external positions. I hired, trained, and managed a team of 10-20 recruiters, supervisors, and functioned as a project managed a staff of 15 remotely through a variety of workflow management software as well as onsite. During my employment I worked on various projects, proposals, and conducted employee reviews. I was also named employee of the year. 1999-2001 Staffing Manager - ATI Research, Inc. – Santa Clara, CA 1996-1999 Staffing Specialist - Abbott Laboratories- Santa Clara, CA 1993-1995 Senior Pension Analyst - Pension Benefit Guarantee Corporation – Washington

EDUCATION

December 2000 BS, Business Management, University of Phoenix Page 2