Customer Service Data Entry

Fran K. Collinsworth

***** ** *****

Telephone, TX 75488

Cell Ph 903-***-****

Email: *********@*****.***

OBJECTIVE: To become an active member with a company dedicated to its employees with integrity, good strong work ethic and compassion for the human race as a whole. The ability to provide great customer service including phone work, face to face, and other avenues, answering multi-line phones, call center atmosphere, data entry work.

WORK HISTORY:

Tate Rehmet Law Office PC Sherman, Tx Ph 903-***-**** From 12/03/08 to 05/06/16

Duties included ordering all medical & billing records for the clients, calling all providers to get the medical & billing records in as soon as possible so the demand can be put together and sent to the insurance company. If the client goes into Litigation, I then reorder records & billing under affidavit and make sure all is correct before filing them with the court before any deadlines are met. Heavy phones.

Cigna Healthcare Denison,Tx From08/2001 – 11/2008

Duties included answering multi-line phone system in a call center atmosphere. Customer service in the Dental Dept. answering questions from Dentist Offices to verify benefits for their patients and answering calls for the policyholders with claims and policy questions. Operating multiple databases. Heavy phones.

Fremont Insurance Dallas, Texas Company Closed From 04/1996 to 12/1999

Duties included answering multi-line phone system, opening and sorting mail. Receptionist duties for clients, maintaining the board room for meetings.

Metric & Multi-standard Components Irving,Tx From 04/1994 – 4/1996

Duties included answering multi-line phones taking orders from clients on our catalog products. Making sure the order is ready and shipped to the customers.

Northern County Mutual Ins./ Unitrin Richardson,Tx From 7/1996 – 04/1994

Duties included working in the file room, keeping all the files in order, purging for storage. Promoted to customer service answering multi-line phones taking claims from policyholders. Promoted to Data Entry making all payments on the claims and keeping the reserves balanced in the database. Promoted to Subrogation/Salvage Dept.- once claims settled this dept worked to get the money back if possible & sold the salvage vehicles. Also worked with the Special Investigations Unit handling Fraud Claims and kept a database of the people doing the fraud for any future problems.

Medical Center of Plano Plano, Tx 8/1980 – 9/1981

Duties included general housekeeping for about 3 months the promoted to Labor & Delivery for cleanup & set up of the Delivery Rooms.

EDUCATION:

Carrollton Elementary Carrollton, Tx Grades 1 – 6 promoted to JR High

Sam Rayburn High Telephone, TX Grades 7-8 Graduated to High School

Vines High School Plano, TX Grade 9-10 Promoted to Jr.

Plano Senor High East Plano, TX Grade 11-12 Graduated w/Diploma

REFERENCES

Jerry & Sandy Payne Plano, Tx 972-***-**** Friends 15+ Years

Ginger Bassham Whitewright, Tx 903-***-**** Friends 8 Years

Glen Sangster Telephone, Tx 903-***-**** Family

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