Customer Service Sales

Saurabh R. Pradhan

*******.*********@*****.*** • 720-***-****

Education

Creighton University, Omaha, Nebraska May 2016

Bachelor of Arts in Economics and Spanish; Minor in Public Health

Graduated Cum Laude GPA: 3.53

Skills Summary:

Languages: Advanced in written and spoken Spanish, emphasis on medical and business translations

Technical: Proficient with Microsoft Office Products, Basic C++, STATA, SAS

Distinguished Course Work: Econometrics, Economic Forecasting, Health Economics, International Finance/Economics, and International Economic Development, Medical Spanish 1&2

Collegiate and Work Experience:

Creighton University. Omaha, NE

Summer Conference Coordinator May 2015- August 2015

oOrganized, and directed operations of a 215 bed Creighton Housing unit for summer guests

oManaged and communicated effectively between university facilities, residence life, environmental services, and other coordinators

House Advisor and Desk Receptionist August 2014-May 2016

oOversaw three Resident Advisors, and planned weekly agenda meetings for staff

oFacilitated growth of the community through conflict resolution, and mentored residents and fellow staff through educational programming, while enforcing compliance of University policies.

InterContinental Hotels Group, Omaha, NE

Lead Bartender February-August 2015

oOperated full bar and banquet bar at a 4.5 star hotel

oProvided excellent customer service, responded to customers in a timely and benevolent manner

oWorked under great time constraints and high volume with skilled cocktail services

Mercator Mundi, Guanajuato, León, México

Intern May-August 2014

oTranslated technical and business document from English to Spanish

oAssisted in line work and inventory activities

Embajador Cervecería, Guanajuato, León, México May-August 2014

Brewers Apprentice

oMastered brewing basics including malting, bottling and quality control.

oDeveloped marketing and sales plans

oFacilitated client account management and sales across Mexico

Community Service & Leadership:

Creighton University Cortina Community and Freshman Leadership Program August 2013-May 2016

Community Service Leader

oServed as Formation Group Leader and Mentor for groups of 3-7 persons

oMentored and coached Freshman and Sophomores of the program

oPerformed weekly community service to assist refugees in the advancement and immersion in society. Taught English to immigrants.

oParticipated in seminars focused on engaging the community and promoting equality, and social justice

Awards & Recognitions:

oSigma Delta Pi Spanish Honors Society Spring 2016

oMentor of the Year for the Freshman Leadership Program Spring 2014

oCertificate of Excellence for Compassion, Outreach, and willingness to Spring 2013

Build and Strengthen the Community

oDean's List Fall 2012, Spring 2015, Fall 2015, Spring 2016

oDeans Service Honor Roll Spring 2014, Fall 2014

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