Technical Support Manager

William Kantz

***B Kingston Terrace Dr

Princeton, NJ 08540

732-***-**** ************@*****.***

Skill Summary:

Skills: Certifications:

• Windows Server Install/Configure/Admin/Troubleshoot • Mi crosof t MCSA Server 2012

• Windows Desktop Install/Configure/Troubleshoot • Mi crosof t MCSE Server 2000, NT

• Active Directory • Cisco CCNA

• Trouble shooting - IP DNS DHCP Firewall • Mi crosof t MCP SQL

• Mobile App Design, Android, IOS, Windows • Mi crosof t MCP Access

• Java, Visual Basic, C, C++ • Mi crosof t MCP Office

• Mac Troubleshooting

EXPERIENCE:

BK Consulting 2004 - Present

Owner

Started a consulting practice that specializes in providing services for law, medical, real estate, retail, and restaurants. Provided hardware and software installation and developed custom desktop and mobile applications. Provided technical support for the desktop (windows 7/8/10, OS X) and networks. Performed network installation, configuration and admin. Designed and implemented databases with MS Access and SQL. Developed custom application for both desktop and mobile. Installed both wired and WiFi networks including server builds and router configuration.

Microsoft 2000 - 2004

Technical Account Manager

Provided on s i te t ier 2/3 technical support for Microsoft products to top financial firms in NYC. Was Responsible for the decision for escalating support to the Microsoft engineering and product teams for trouble resolution. Prepared test plans and documentation for implementing new technology at the customer’s site. Liaison Between customer IT management, Microsoft engineering, Microsoft Premier Support, and Mi crosof t sales. Worked closely with client’s network engineering and development teams. Merrill Lynch 1998 - 2000

Y2K Project Lead for Desk top

Designed and imp l emented a packaging and dep l oyment for Y2K compliant desk t op applications. Developed batch test plans using Y2K cr i t ical test dates. Managed and supervised dep l oyment and testing. Was also responsible for troubleshooting and proving solutions for deployment issues. Supervised a team of 5 technicians.

Union Bank of Switzerland 1994 - 1998

Desktop / Network Tier 3 Technical Suppor t Engineer Provided Tier 3 technical support escalated from the help desk. Performed Trouble shooting to determine root cause of issue to determine if the issue needed to be escalated to either network, server, or development departments. The environment consisted of 2.5K desktops across 3 buildings in a mixed Windows and Solaris server environment. Was responsible for evaluating help desk tickets to look for trends and to provide solutions.

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