certified paralegal

MACKENZIE C. COLE

**** ***** **.

Decatur GA **033

404-***-****

**************@*****.***

EDUCATION

Paralegal Certificate Program, February 2012

Emory University, Atlanta, Georgia

Bachelor of Science Degree in Computer Information Systems, June 2002

DeVry University, Atlanta, Georgia

* GPA 3.29/4.00 Dean’s List

TECHNICAL SKILLS

Technical:

* Proficient in Westlaw

* Entire Microsoft Office Suite, Windows 98/2000/NT/XP/7 Professional

Professional:

* Extremely fast learner with strong communication skills

* High quality performance and leadership ability

EMPLOYMENT

Paralegal / Research Analyst, July 2008 – Present

Equifax Inc., Atlanta, Georgia

*Research and assist in active litigation against Equifax

*Responsible for time sensitive subpoena processing and management

*Represent Equifax in small claims cases around the United States

Consumer Fraud – Mixed Analyst, June 2006 – June 2007

Equifax Inc., Atlanta, Georgia

*Assist identity theft victims as well as consumers with mixed files

*Develop and modify fraud and mixed file procedures

*Work on specialty team dealing with repeat consumer escalations

Consumer Customer Care Specialist, April 2005 – May 2006

Equifax, Inc., Atlanta, Georgia

*Resolve escalated consumer issues

*Assist/Instruct call center managers in several different countries

*Handle irate consumers on a daily basis

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