Customer Service Representative

Keisha Bryant 978-***-****

Qualifications Summary

Highly skilled individual with the ability to multitask, direct, organize, prioritize and follow rules and procedures

Skills Summary

• Employee Training

• Quality and Inventory Control

• Customer service & Cashiering

• Loyal, Friendly, and Reliable

• Computer Skills: Word, Excel, keyboarding, Windows 7, Internet/Email

• Proven ability to work in a team

Environment and independently

Certifications

Customer Service and Sales Certification – NRF Foundation

Word 2013 Certification – Microsoft Corporation

Employment Experience

AAA Northeast,North Andover,Ma July-Present

Dispatcher

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using telephones.

• Arrange for necessary repairs in order to restore service and schedule

• Confer with customers or personnel in order to address questions, problems, and requests for service or equipment

• Keeping contact with contractors to meet ETA’s

Skills Used

computer skills, communication, attention to detail

Benchmark Assisted Living, Brighton, MA September - December 2014

Dietary/Kitchen

• Washed dishes, glassware, flatware, pots, or pans, using dishwashers or by hand

• Cleaned and prepared various foods for cooking and serving

• Prepared and packaged individual meal place settings

• Delivered and prepared meal for residents

Ethos Care, Jamaica Plain, MA March - July 2012

Personal Care Attendant

• Administered bedside personal care, and personal hygiene assistance

• Performed housekeeping duties, cooked, cleaned, washed clothes and ran errands

• Transported clients to locations outside of home

Teleperformance, Shreveport, LA October 2010 - July 2011

Customer Service Representative

• Answered incoming calls, provided information, transferred calls and took messages

• Performed administrative tasks, accepted orders, and scheduled appointments

• Performed various cash handling tasks; collected payments

• Placed orders for equipment and supplies.

Metro PCS - Boston, MA February - June 2009

Sales Manager

• Scheduled staff hours and assigned duties

• Investigated and resolved complaints

• Counted money and recorded amounts

• Resolved customer complaints

Education

LARE Institute, Andover, MA March 2015 - June 2015

Microsoft Word 2013 and Customer Service Certification Program

Boyd H. Anderson High School, Fort Lauderdale, FL

Graduate

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