Customer Service Dental Assistant
Resume:
Indira "Jacque ' Alvarez
Kenner, LA 70065
*************@*******.***
Objective
A challenging position in management or as an human resource assistant at a growth-oriented firm, which will allow me to both further utilize my skills and acquire new abilities.
Skills
Completely Bi-lingual. Spanish/English language and business etiquette
Typing: 80wpm
Strong analytical and organizational skills
Excellent interpersonal skills, phone manner, and office etiquette. Hard working, able to multi-task effectively. Outstanding training, leadership, and communication skills.
Software: All Windows operating systems, Microsoft Word, Excel, Quickbooks Pro, Payroll. Kronos
Very self motivated to get the job done
Experience
2012-2016
United Brotherhood of Carpernters & Joiners of America Local Union 1846
Business Office Manager – Direct liaison with local union members, business Agents, council representative and signatory contractors. Extensive knowledge of union by laws, contracts, negotiations, and member/contractor representation.
Supervision of multiple employees, conducted evaluations for wage increase as well as discipline employees as needed, union trainer on new software, handle complaints, grievances, questions and concerns.
Managed and supervised labor calls.
Knowledge of safety requirements for several plant contract hire.
Implemented protocols for the advancement of member services and taking the Union business to the next level with success.
All aspects of accounts receivable and accounts payable.
Created, updated and tracked spending against budget.
Conducted meetings on yearly budget.
Prepared for monthly union meetings.
Performed monthly reconciliation, year-end reports, and assist in yearly audits.
Payroll – direct deposit, all payroll taxes, allocated payments for benefits (Pension Fund, Health, and Vacation Fund)
Create data in the form of letters, memorandums, proposal or reports
2010 – Present
Medvet Medical & Cancer Centers for Pets
Assisted the Emergency Staff in receiving and screening critical and stable emergencies. Provided client services and care throughout their visit for a better experience at our facility.
Answer all incoming calls using multiline phone system. Route all calls to proper destinations & staff using paging system and voicemail.
Enter all client and patient demographic data.
Process and collect payment for invoices and products.
Maintain accurate patient and client records.
Schedule, confirm, and prepare charts for next day appointments.
Reconciled accounting and end of the day payments.
2008 – 2010
Butler Mordock Criminal Law Firm
Direct supervision of all employees including contract labor attorney, clerical, law clerk, within the office. Responsible for providing service to the client and other individuals with business with the courts.
Implement procedures, case management and processing records management, collection and reporting of statistics, and accounting functions.
Supervise and coordinate the work of all staff and review work performance.
Assist in the development and implementation of policies for the office. Develop operating procedures, protocols, forms and systems.
Advised employees when the unusual work situation arise or when new procedures are instituted.
Participate in the hiring and promotion process, supervised the training of new and ongoing employees.
Called and conducted formal staff meeting.
Prepared manuals and other materials describing procedure and standards.
Provide customer service to attorney, litigants, law enforcement personnel, and clients.
Assist in the preparation and maintenance of the office budget.
Did all accounts receivable, payables, invoicing, deposits and reconciliation of trust and operating accounts and payroll.
2005-2010
Licensed Real Estate Agent
Worked as a real estate agent for Costanza Properties and then Remaxx United.
Successfully guided homebuyers and sellers through the sale and purchase of properties,
Generated lists of properties that were compatible with buyers' needs and financial resources,
Coordinated appointments to show homes to prospective buyers,
Established positive flow of communication with other agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process,
Presented purchase offers to sellers for consideration,
Negotiated contracts on behalf of clients; and
Coordinated property closings, overseeing signing of documents and disbursement of funds.
Also served as President of Riverside Court Condominiums managing 198 units. Familiar with all aspects of tenant and landlord duties.
Education
Union Bookkeeping
Attended 4 years of Biology at Delgado
Graduated Dental Assistant I LSU Expanded Dental Assistant
Travel Agency Course
Graduated Floral Design School
Graduated Contractors College
Licensed Real Estate Agent / Foreclosure Specialist
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