Project Customer Service

Objective

Seeking a position of a Customer Service Representative in a respective organization where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.

Qualification Summary

Over 3.5 years of strong SAP ABAP development expertise in FICO & HR modules

Experience in project life-cycle activities such as information gathering, investigation, analyzing, solution identification, recommendation, configuration, trouble-shooting, testing, end user training,go-live support and creation of all related documentation

Expertise in Full Software Development Life Cycle (SDLC) implementation of SAP R/3

Excellent communication and interpersonal skills demonstrated by effectively working with project team to achieve deadlines and meet customer satisfaction

Working knowledge of software methodologies like Waterfall, RUP, Agile(Scrum)

Highly experienced in ABAP/4 Interface developments, ALV Reports, Enhancements & Work flows, Data Dictionary objects, configuring EDI, ALE and IDOC’s Interfaces, SAP Scripts, debugging, SAP/HR-PA, OM, ESS/MSS, Basics of Payroll, Basics of Time Management, E recruitment, ESS/MSS

Knowledge of HPQC (testing tool for defects) and Live Link and SharePoint for

Documentations

Working experience with SAP HANA and FIORI projects

Trained in Success factors different modules like e recruitment, On boarding, Employee central and performance management

Canadian Permanent Resident, Open for Travel and Excited to learn new skills

Technical Skills

ERP:

SAP R/3 Version 6.0 ECC. ABAP/4 Reports, Interfaces, SAP Scripts, Batch Data Communication and Dialog Programming, LSMW, BADI, ALE IDOC, Proxy interfaces, BAPI, ALV Reporting, Workflows,SAP HANA,SAP FIORI, Dell Boomi etc.

Languages:

ABAP/4, C and C++, JAVA, Matlab

Database:

Oracle DB2, SQL Server, Citrix, MS-Excel, MS-word, MS- power point

Operating Systems:

UNIX HP, Windows XP Professional,7, Linux

Web Technologies:

HTML

Professional Experience

SAP Consultant October 2012-February 2016 Cap Gemini India PVT LTD Mumbai, India

Cap Gemini is a French multinational management consulting corporation headquartered in Paris, France. It is one of the world’s largest consulting, technology and outsourcing companies with 80,000 employees in over 40 countries. It was founded in 1967 by Serge Kampf in Grenoble, France.

Project: Burberry UK (Implementation) September 2014 – February 2016 Title: SAP HR Techno-Functional consultant (Team Size: 250)

Worked as a SAP HR Techno-Functional consultant for a project called “Burberry UK”, collaborated

with the functional and technical team and worked on both client facing role and as a part of the development team.

Gathered all needed requirements from the client.

Prepared business blue print and all related documentations such as FSD, FSI etc.

Completed Configuration, customization, issue analysis and solution designing.

Worked on cut over activities and integration testing.

Created user manual, KT documentation and provided user training.

Based on the client requirement using various ABAP Developments, worked on almost all RICEFW Objects mainly SAP-Outbound and Inbound interfaces, ALE IDOC Interfaces(from Configuration till Idoc generation) and in Proxy inbound/Outbound interfaces,ALV Reports, workflows, badi, bapi etc.

After development created UAT test scripts, issues and defect analysis/correction.

Undergone in integration testing and created all related documentation.

Implemented SAP NOTE with all necessary ABAP developments.

Project : SABMiller CZ/SK/NL (Implémentation) June 2013- August 2014

Title: SAP HR Techno-Functional consultant (Team Size: 300)

Worked as a SAP HR Techno-Functional consultant for a project named “SABMiller” for rollouts of Czech, Slovakian and Netherlands.

Communicated successfully with technology, business and internal auditing groups to gather requirements and proposed the best development and security solutions.

Prepared project plans based on the client requirement.

Participated in project development of validation methodology with different configuration.

Implemented complex Interfaces in ALE IDOC from scratch and in proxy inbound interface.

Worked on ALV reports, Workflows, BAPI’s, Function modules, E recruitment, portal ESS/MSS, SAP Script etc.

Conducted user acceptance testing and prepared test scripts and testing scenarios.

Supported user administration for the production, development, and test environments.

Provided UAT, production support, go-live support and post –go live support.

Completed user training, created user manuals for clients and provided KT documents.

Project: Ethicon Endo-Surgery, Johnson & Johnson, USA October 2012 – May 2013

Title: Software engineer

Worked for a project “Johnson & Johnson” as a JAVA support analyst tasked with Design, Development, Implementation and support of the software systems required by the company.

Consulted clients/colleagues concerning the maintenance and performance of software systems and asked questions to obtain information, clarify details and implemented information.

Constantly updated technical knowledge and skills by attending internal and external courses, reading manuals and accessing new applications.

Designed, developed, deployed web applications and analyzed software and applications.

Developed existing programs by analyzing and identifying areas for modification.

Implemented software according to requirements in java programming language.

Worked on java based application such as ECMS, SSO, CAF, Find-A-Kit and M3 etc.

Managed the projects and worked on close deadlines

Professional Achievements

Received Client appreciation for project SABMiller CZ/SK for a complex object on time delivery.

Selected as the only one member for HANA tech cell from Capgemini Mumbai team.

Education

Bachelors of Engineering in Electronics & Telecommunication 2012

Anna University Chennai Tirunelveli, India

Certifications

SAP HCM Functional certification From Siemens India, 2015

Software Engineer Certification from Cap Gemini India PVT Ltd, 2015

IBM CERTIFICATION in ‘introduction to programming through C’, 2011

IBM CERTIFICATION in ‘introduction to programming through C 2010

Trainings Attended

Success factors: Performance management, Recruitment, On boarding & Employee Central, Cap Gemini India PVT LTD 2015

Business Communication, Presentation Skills, Cap Gemini India PVT LTD, 2015

Software Testing, Cap Gemini India PVT LTD, 2012

Career Development workshop, Manitoba Start, Winnipeg Canada, 2016

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