Apply for Network engineer (VoIP & Data)

CURRICULAM-VITAE

Shine George

Mobile: +971*********

Email: **********@*****.***

Objective:

Seeking for a Challenging assignment in Information Technology, to become part of a dynamic environment where hard work and determination are acknowledged and rewarded. To achieve a position where my skills are encouraged and challenged in my work. And where I can continue learning and have professional growth.

Academic Qualifications:

Bachelor of Technology in Electronics and Communication Engineering,

From Calicut University Kerala state.

HSE (Mathematics, Physics, Chemistry),

From svhss palemad under Kerala state board of higher secondary education.

S.S.L.C from SVHSS Palemad under Kerala State Board.

Technical Qualifications:

Cisco Certified Network Associate (CCNA), Certification ID: CSCO12834101.

Cisco Certified Network Associate Voice (CCNA Voice), Certification ID: CSCO12834101.

Microsoft Certified Solutions Expert (MCSE).

Strengths:

Strong Assessment/Analysing, Troubleshooting and Problem resolving skills.

A Quick learner and Ability to grasp new Technologies.

An able Team player/leader.

Capable of integrating with, and developing effective workgroups.

Able to build business relationship with effective communication and bonding.

Current Position:

1.Name of the Organization : Voxvalley Technologies Pvt. Ltd. Hyderabad

(http://www.voxvalley.com )

Duration : February 2014 to March 2016

Position held : Sr. Support Associate (IT&VoIP).

Voxvalley Technologies provides VoIP/IT based communication applications and customized solutions to SMBs, Enterprises and VoIP telecommunication providers worldwide.

Technology Marketing Corporation (TMC) presented its 2012 Communications Solutions Product of the Year award to Voxvalley Technologies product “Vox Suite".

Job Description:

Good knowledge of installing Windows OS/Mac, printers, software, and troubleshooting day to day issues on desktop and network.

Monitor, manage, and maintain the overall health of the Network infrastructure.

Hands on experience on Active Directory Domain Services (AD DS), Installing and configuration of services like (DNS, DHCP, File-server, Print-server, Server-Back up, WDS), Configuring Share and NTFS permissions to Users & Groups(local/domain) etc.

Provide product support (Implementation/Configuration and Troubleshooting of issues) to customers via Telephone, Email, Chat and remote control for the range of services and products (Softphones, Vox Bridge, SoftSwitch(class4), IPPbx(class5), UCS, UCCx).

Troubleshooting VoIP issues utilizing packet capture tools (Wireshark) and VoIP server logs.

Guiding the clients for configuring different types of Ip-Phones (Avaya, Grand-stream, and Polycom) with the vox-switch and enabling them to operate their own accounts, configure Cisco IP phones.

Trouble shooting includes Provisioning, Registering, Call setup and Billing of our SIP based VoIP applications/devices and Audio quality analysis for Delay, Jitter and prioritizing traffic with QoS.

Work History:

1.Name of the Organization : Techzone Pvt. Ltd., Bangalore

Duration : April 2011 to January 2014.

Position held : System & VoIP Administrator

Techzone Pvt Ltd, a leading provider of IT enabled business services provides enterprise support of Installation, Maintenance and Monitoring for the VoIP-Network Cluster.

Duties and Responsibilities:

Design, implement, and support enterprise-wide VoIP infrastructure and associated hardware and software, including call management systems, such as Cisco Unity Connections, soft-phones, automatic call distribution, and interactive voice response systems.

Troubleshoot reported problems for voice, data networks and related network infrastructure devices at all levels. Lead and coordinate troubleshooting as required.

Provide Tier 2&3 support in troubleshooting of the Data/VoIP related issues and problems.

Job Description:

Configure, implement, and optimize Cisco Unified Communications, Unified Contact Center Enterprise, and Customer Voice portal solutions. .

Monitor, manage, and maintain the overall health of the Voice Network infrastructure.

Troubleshoot issues with the voice infrastructure.

Worked with a highly efficient Network engineering team for deployment of VoIP/WAN products and services.

Experience with IP, VoIP, QoS, H.323, G.711, G.729, SIP, Voice gateways and gatekeepers.

Knowledge of basic telephony principals and VoIP protocols.

Provide services and support on Cisco IP Phones and Conferencing stations, IP Communicator, ATA etc.

Configuring Extension mobility, speed dial, call forwarding, transfer, call park, call pickup etc.

Knowledge on ISDN, and configuration of hunt pilot, hunt list, line group etc.

Configuration of route pattern, route list, route group.

Managing the entire VoIP-Network cluster for the organization, which includes, CUCM, UCCX, Unity connection, Voice Gateways (H323, SIP), Cisco and Polycom Devices.

Knowledge on Active Directory Domain services, Installing and configuration of services like (DC, DNS, DHCP, File server, Print server and Antivirus).

Install, configure and support an organization’s local area network (LAN), wide area network (WAN), and Internet system of a network system.

Other Skills:

Installation and Configuration of all the components which comprise an Enterprise Network i.e. Installation of Networks (Cables, Switches, Firewalls and Routers etc.), OS (Windows 2003/2008 domains).

Implementing and Maintaining Active Directory Services & Group Policies in Windows.

Implementing, managing and supporting resource like File Server and Print server.

Handling all aspects of TCP/IP and Configuration of DNS, DHCP in the network.

Proficient in configuring and administration of common Cisco networking services such as OSPF, SNMP, EIGRP, VOIP, IGMP, RIPv2. SIP, RTP.

Personal Details:

Name : SHINE MOOLAYIL GEORGE

Date of Birth : Eighth September 1987

Fathers Name : George Varghese

Gender : Male

Marital Status : Single

Nationality : Indian

Languages Known : English, Hindi, Malayalam and Tamil

Ph. No : +971*********

Email : **********@*****.***

I hereby declare that the above written particulars are best of my knowledge and belief.

Place : Dubai

Thanks and regards, (SHINE M GEORGE)

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