Customer Service Representative

Deanna Maass

*** ********* ***. **********, **** 43551 419-***-**** ******.*.*****@*****.***

Objective

It is my aim to secure employment in the retail industry where I can use my unique skill set and provide exceptional service and products.

Education & Training

United States Navy – Naples, Italy

Enlisted in December, 1989. Honorably Discharged in September, 1991. Rank: E2. Special training and skills include: Field Medics, Legal Assisting, Defense Readiness Condition (Defcon), and Firefighting.

Maumee High School – Maumee, Ohio

High School Diploma, 1990

Related Skills & Experience

Greets customers and ascertains what each customer wants or needs

Describes merchandise and explains use, operation, and care of merchandise

Recommends, selects, and helps to locate or obtain merchandise based on customer needs

Computes sales prices, total purchases and receives and processes cash and credit payments

Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Stocks shelves, racks, bins and tables with new or transferred merchandise

Victoria’s Secret – Toledo, OH Sales Clerk, 2003

Harley Davidson – Toledo, OH Sales Clerk, 2003

GAP – Toledo, OH Back Stock, 2003

Additional Work History

Contemporary Services Corporation – Torrance, CA

Security Supervisor, 2005-2007

Monitored and ensured a safe, ethical, and sound environment during crowded events. Supervised security staff while identifying risk and resolving issues.

Entertainment Partners – Burbank, CA

Stunt Performer/Stand-In, 2003-2006

Performed in place of actors during physically demanding movie scenes.

CitiNet Mortgage – La Palma, CA

Assistant to the Vice President, 2006

Compiled data, prepared documents, answered phones, greeted customers, arranged travel details for the Vice President. General office duties as assigned.

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