Customer Service Information Technology

DAVID W. GRIGGS

Computer Network Technician

**** **** **** #*** 805-***-****

Simi Valley, CA 93063 *****@******.***

Summary

A highly talented award winning, dedicated, respected, and professional computer network technician, seeking a position in Information Technology that will fully use the knowledge, skills and talents listed below.

Professional Experience

Phoenix Houses of California, Inc.

Information Technology Coordinator for the California Region

Drug and Alcohol Rehab Centers Lake View Terrace, CA 2011-2016

Provided employee orientation and network system onboard and off board

Planned and rolled out Windows 7 to all computers in the California region

Managed Active directory groups and Organizational units on Windows servers

Setup and configured new servers including DNS, DHCP and Active Directory

Reduced new computer overhead costs by 20% annually

Implemented Standardizations for the replacement, ordering, installation, and disposal of computers

Prioritized work order tickets on a priority basis

Provided desktop support for 500 Users throughout 15 locations in California

Created plan to maintain computer compliance and standardization throughout the region

Setup and configured I-OS and Droid devices

Self Employed Computer Technician

Freelance computer consultant Simi Valley, CA 2009 – 2011

Provided computer support for local companies

Trouble shot network issues for individual computer needs

Designed computer networks for new startup companies

Installed phone and fax lines

Configured network printers

Lamps Plus Computer Technician

Lighting manufacturer Chatsworth, CA 2007 – 2009

Installed telephone and network jacks for users

Provided phone support for all stores and locations

Wrote Visual Basic .net programs to increase efficiency

Trouble-shot DSL connection issues for remote locations

Managed work order tickets

Solved complex issues which eluded other staff

BC Insurance Computer Technician

Insurance company Mission Hills CA 2004 – 2007

Managed a 50 node Windows 2003 network

Installed, configured and maintained network printers

Installed telephone and network jacks for new office for 24 computers

Installed, configured & maintained wireless router and VPN for 3 remote locations

Skillset

Outstanding knowledge of TCP/IP, DNS, DHCP

Proficiency in Active Directory and Exchange Console

Understanding of Change, Incident and Problem Management

Excellent Customer Service Skills

Detail-oriented Team Player and a Strong Communicator

Quick Learner of new tasks

Networking

Cisco switches and routers including level 3

TCP/IP, DNS, DHCP, Subnets, Private & Public IP, NAT, Ping, Traceroute

POE Switches, Routers, Network Bridges, Firewalls, VPN

Hardware/Software

All forms of desktop and laptop computers including Macintosh

Hard disk troubleshooting, including data recovery

Network printer configurations, installations, and repairs

Network and phone cables/jacks installation, telephony, VoIP

Microsoft office suite 2003-2013 (Excel, Word, Outlook, Access ), Office 365, Visio, Project

Adobe Acrobat, Dame-ware, Tivoli, Norton Ghost, Gimagex, Remedy, Footprints, Putty

Windows 10, 8, 7 Vista, XP,2000, NT4.0, IIs

Windows Server 2012, 2008, 2003, Exchange server 2012

Mac OS X, IOS

Education and Certifications

Bachelor of Science in Information Technology, University of Phoenix, October 2007

Network+ Certified Professional, September 26, 2001

A+ Certified Professional, March 1, 2001

Awards

Customer Service Blue Ribbon Award from USAA for excellent technical phone support at EarthLink, March 2000

Two-time Winner of the Phoenix House Excellence Award, Autumn 2011 and Winter 2013

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