Manager Sales
Resume:
[Parts Sales Manager] [Autzone] Melrose Park, Illinois
[9/2015 – 12/015]
Lateral transfer from the Darien store.
GREGORIO H. HAGAD
***** ********* ******* *** **, Chicago Ridge, Illinois 60415 ********@*****.*** 224-***-****
POSITION DESIRED
Supply Chain/Operations Management, Manufacturing
SKILLS & ABILITIES
Self motivated leader and team player with more than 30 years experience in various fields and had adapted to some of the harshest conditions that a 3rd world country like the Philippines can offer. Possess some technical know-how in repairs and maintenance operations as well as office-related skills with background and experience in use of the most popular business office software solutions (Microsoft Excel, Word, Powerpoint, etc.).
EXPERIENCE
[Parts Sales Manager] [Autzone] Lyons, Illinois
[12/2015 – present ]
Lateral transfer from the Melrose Park store.
[Parts Sales Manager] [Autzone] Melrose Park, Illinois
[9/2015 – 12/015]
Lateral transfer from the Darien store.
[Parts Sales Manager] [Autzone] Darien, Illinois
[8/2014 – 9/2015]
Opened and/or closed the store as per weekly schedule. Ensured that all registers had the necessary cash and change at all times. Conducted daily inventory and parts returns inventory counts. Resolved technical issues with store or IT support when necessary. Continually improved customer satisfaction performance by developing processes, systems and behaviors, as measured by on-time performance, cycle time, and customer service surveys. Evaluated and instituted alternative spare part and technical service sales models to provide better customer support and to grow the business. Supervised sales personnel, communicated job requirements, expected performance, and reviewed necessary documentation to ensure reasonable compliance with expectations. Coached, led and counseled newly-hired personnel in resolving work and interpersonal issues and coordinated the daily activities 24/7. Developed and deployed actionable plans that improved the profitability of Autozone service/parts department. Implemented parts programs and followed up as necessary to ensure timely delivery.
[General Manager] [Technoshop Philippines, Inc.] Bacolod City, Philippines
[8/2009 – 12/2013]
Oversaw general operation and management of computer retail and repair shop (family-owned business). Developed sales strategies, forecasts and promotions and attended to customers’ feedbacks, needs and concerns.
[Division Manager] [Delbros Waterfront Leasing, Inc.] Ermita, Manila
[10/2008 – 7/2009]
Reported directly to the President/CEO. Ensured that all branch managers all over the Philippines complied with company rules and regulations with respect to quality repairs and maintenance of chassis fleet as well as follow rules and company policies with regards to inventory control and management.
[National Repairs & Maintenance Manager] [Delbros Waterfront Leasing, Inc.] Ermita, Manila
[11/2006 – 9/2008]
Reported to Company Vice-President. Received requests and reports from regional branch heads with regards to repairs and maintenance of their chassis fleets. Formulated repairs and maintenance schedules. Coordinated with logistics group for the timely delivery of critical parts as well as inventory management of all national and regional parts depots. Developed cost-cutting methods in repairs and maintenance that were adapted into the company-wide procedures.
[Branch Head] [Delbros Waterfront Leasing, Inc.] Ermita, Manila
[1/2005 – 10/2006]
Reported to the National Sales Manager. Oversaw operations and sales promotions of the fleet of chassis assigned to the Bacolod City branch.
[General Manager] [Technoshop Philippines, Inc.] Bacolod City, Philippines
[12/1995– 1/2005]
[Asst. Manager – Production Control] [NEC Technologies Philippines, Inc.] Mactan, Cebu
[12/1991 – 12/1995]
[Production Manager] [Sonosax Philippines, Inc.] Cebu City, Philippines
[12/1987 – 12/1991]
[Science Research Specialist I] [Philippine Council for Industry and Energy Research and Development]
[3/1985 – 12/1987]
EDUCATION
[University of the Philippines], Diliman, Quezon City
[6/1979 – 10/1984]
[BS Mechanical Engineering]
[University of St. La Salle], Bacolod City
[6/1975 – 4/1979]
[High School Diploma]
CONTINUING EDUCATION
Automotive Service Excellence (ASE) Parts Specialist
Passed exam March 10, 2016
Supply Chain Management Course - Moraine Valley College
September 2015 - present
Microsoft Project Training Class – sponsored by the Illinois Department of Transportation
June 24, 2014
Fork Lift Operations Course – APEX Materials Handling
July, 2014
BUSINESS/CIVIC ORGANIZATIONS
Bacolod City Chamber of Commerce and Industry, Christian Family Movement
REFERENCES
[Paulo Lopez], [Driver]
[Avis Budget Group, O’Hare Airport, Chicago]
[Henry Yap], [Driver]
[ Crete Carries, Lincoln, NE ]
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