CARMEN D. RAMIREZ, PMP

acu1id@r.postjobfree.com 786-***-**** www.linkedin.com/in/ramirezcd

BUSINESS ANALYST / PROJECT MANAGEMENT PROFESSIONAL

Results driven IT Project Management Professional with in-depth experience leading projects and managing

cross-functional resources. Known for identifying cost reduction opportunities and meeting deadlines. Committed

to quality and service excellence with aptitude for launching new technology operations, including business

processes, policies and procedures, and service level agreements (SLAs). Fully bilingual English and Spanish.

Expertise in:

System Development life-cycle Business Requirements Analysis Process Improvement

ISO 9001 - QMS IT Services Management Project Management

Capacity Planning Technical Documentation ERP / WMS

Warehouse Management Inventory Management Supply Chain Management

EDUCATION

Project Management Professional (PMP) Certification - Project Management Institute (PMI).

Foundation Certificate in IT Service Management (ITIL) Caracas, Venezuela.

Bachelor Degree in Computer Science - Simon Bolivar University Caracas, Venezuela.

TECHNICAL SKILLS

Applications: MS Solomon Professional 6.0, MS Dynamics AX 2012 R2, MS Excel, MS Word, MS

PowerPoint, MS Project, MS Visio, MS Outlook, MS Publisher, Microsoft Office,

SharePoint, Adonis, Adobe Photoshop CS5, Cyber link Power Director 9.0.

Operating Systems: Windows10, 8, 7, XP, Vista, 2000, 98, NT, Windows Server 2003, 2008, Mac Os X.

Network: TCP/IP, Ethernet, Switches, Routers, cabling, Storage Area Network (SAN).

PROFESSIONAL EXPERIENCE

BRIGHTSTAR CORP. - Miami, FL 08/2011

11/2015

U.S.-based privately held corporation founded in 1997, distributes mobile phones and other devices, serving more

than 200 carriers, 40,000+ retailers, and 15,000+ enterprise customers in more than 50 countries.

Inventory Finance Analyst / Business Analyst (08/2013 11/2015)

Managed the inventory finance project portfolio for the Latin-American region. Articulated project goals and

scope, and prepared detailed work breakdown structures (WBS). Developed and maintained detailed project

plans, which includes scope, time, cost, risk, quality, requirements, configuration, and communications

management. Tracked and monitored the key elements of each plan to have an effective and efficient control of

the projects. Conducted requirements definition sessions with the business team and served as liaison between IT

and business end-users by translating business needs into technical terms. Prepared business requirement

documents (BRD) and requirements traceability matrices. Delivered process improvement efforts and

implemented inventory optimization.

Oversaw end-to-end development/testing of a new ERP functionality to obtain the actual value of the

inventory held in Argentina's warehouses. This functionality let the executive management to identify and

correct an issue of overstatement inventory value in the order of US$56Million.

Implemented an inter-departmental new process to detect and manage the discrepancies in the warehouses

receiving area. Reduced discrepancies 74% in ten months; completely eliminated discrepancies in eighteen

months.

Designed and implemented user setup, end-user training materials, and testing procedures.

Wrote projects technical documentation in English and Spanish.

Monitored and tested compliance of internal control standards (financial and non-financial) and coordinated

resources and deliverables to facilitate internal and external audits.

CARMEN D. RAMIREZ

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Process Improvement Engineer / Performance Analyst (01/2012 06/2012)

Identified process constraints, bottlenecks, and variations to expose gaps between actual and target

performance and discover opportunities for improvement.

Analyzed operational key performance indicators (KPIs) for 16 countries and suggested corrective measures

to improve service and productivity, produced balanced scorecard and other management reports.

Gathered and analyzed requirements, needs and expectations to establish the scope, objectives and policies

relevant for the ISO 9001 Project. Determined the processes needed to meet the objectives and policies to

produce the Quality Management System (QMS). Developed the complete set of documents of the QMS.

Led the project for the development of a corrective/preventive actions system using SharePoint 2010.

Order Management Analyst (08/2011 12/2011)

Standardized and streamlined workflow to facilitate the prompt resolution of customer issues.

Created collaborative culture of cross-functional teamwork that was instrumental in meeting aggressive

deadlines and resolving customer crises.

MIAMI DADE COUNTY - Elections Department - Miami, FL 02/2011 06/2011 & 07/2012

11/2012

Computer Technician

Installed computer hardware including computers, terminals, printers, router, cabling and other components.

Troubleshot hardware, software, and network problems with voting equipment.

USYSNET - Miami, FL 09/2009

12/2010

Support Center Coordinator

Supervised and coordinated the day-to-day operations of the support center. Managed assigned technical

teams to ensure timely and effective small projects execution.

LINCOLN MARTI SCHOOLS - Miami, FL 08/2004

07/2009

Desktop Support Specialist & Comp. Instructor

Managed network to support more than 600 students, servers, routers, and internet access. Implemented

policies and procedures, ordered all technical supplies, and trained computer teachers as technicians.

Led the PC refresh/Windows 7 migration project and the Computer labs project.

PETROLEOS DE VENEZUELA, S.A. (PDVSA) INTESA - Caracas, Venezuela 01/1997

05/2003

Capacity Planning Consultant - (01/2001 - 05/2003)

Prepared Capacity Plans in line with the Deltaven's business planning cycle. Documented the need for

optimization in hardware based on service level agreements (SLA) and cost constraints. Ensured the adequate

IT capacity to meet the required levels of service. Saved more than $750.000 in cost by consolidating fourteen

AS400 servers into only four AS400 servers. Optimized the use of existing capacity. Set the appropriate

levels of monitoring of resources and system performance.

Operations Coordinator - (01/1997 - 12/2000)

Successfully delivered the IT Infrastructure project for a new location of Intesa at Credicard Tower with a

$1.5 million project budget. Saved $250.000 in cost by negotiating contracts and pricing for

hardware/software purchases plus $50.000 in technical consulting fees by negotiating complimentary network

design services from vendors. Completed the project 3 months ahead of schedule.

VOLUNTEER EXPERIENCE

PMI SOUTH FLORIDA CHAPTER - Miami/Fort Lauderdale 02/2016

Present

Director of Online Presence

Direct the development and implementation of the chapters social media strategy.

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