Customer Service, travel, tourism, surveys, online

Florence Robert Dick

Mobile: +** – 954-***-**** ~ E-mail: *********@*****.***

To be associated with the organization that provides me an opportunity to show my skills and abilities and improve my knowledge with the latest trends and to be a part of the team that works dynamically towards the growth of the organization.

CAREER PRÉCIS

Travel Assistant with indepth knowledge of handling complete projects. Coordination with the Agencies and end to end execution of the same.

Successfully achieved KRA’s as well as achieved year on year growth in business and revenue targets across assignments.

Ability to be resourceful and implement tactical needs to achieve visions and goals for the organisation and to increase organisational Profits.

Possess credibility & personal integrity that leaves lasting impressions with seniors, Bosses, Agencies, motivates the employees and generates loyalty for the company.

Proactive in assessing the training and development needs within the team on a time to time basis.

Effective communicator & negotiator with strong analytical, problem solving & organisational abilities.

Fareportal – 1 year

Sanctor Digital (Ministry of Villas) – 3 Months

Accountabilities:

Develop and manage business requirements related to Villa bookings of the organization globally.

Vanderlande Industries – 2 years and 7 Months

Accountabilities:

Develop and manage business requirements related to travel/Air Tickets and Hotel bookings of the organization globally

Preparation of Requests for Information Requests for Proposal from Airlines/Hotels/car providers.

Develop agreements and contracts in collaboration with the business minimizing spending on Travel, Hotel booking, Cars etc.

Implement cost savings projects across multiple Travel needs including Hotels, Air, Agencies, Car Rentals, and Corporate Cards.

Collaborating with external agencies and internally for the Administration management of the office.

Handling the housekeeping, stationary, inward and outwards related to administration.

3 Global Services – 9 Months

Customer Service Associate

W N S (London Reservations, Air Canada) – 10 Months

Customer Service Associate

SCHOLASTICS

University

Course

Year

%

IIBMS

MBA in Travel and Tourism

Pursuing

NA

Trade Wings Institute Of Management

Advanced Diploma in Aviation

April 2009

Merit

Pune University

T.Y.Bcom

April 2011

First

Pune University

S.Y.Bcom

April 2009

Second

Vidya Bhawan College

F.Y.Bcom

March 2008

Second

Vidya Bhawan Jr College

H.S.C.

Feb. 2007

Second

Stella Maris High School

S.S.C.

March 2005

Second

OTHER EDUCATIONAL PROFECIENCY

Basic Computer Knowledge in MS Office

PERSONAL DOSSIER

Date of Birth : 28th February, 1990

Present Address : 07, S.B.Residency, Mamta Society, Vadgaonsheri,Pune 411014

Languages Known : English, Hindi & Marathi & Tamil.

Hobbies : Watch and read Travel related, ancient History, Dance, Playing

Dhol.

(FLORENCE. R. DICK)

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