Customer Service Engineering

JITENDRA GOSWAMI

*, *** **** **** ****: +91-991*******

Mogri, +91-849*******

Anand Gujarat, India 388345. Home: +91-269*-******

Email: **********@*****.**.**

OBJECTIVE

To obtain a challenging role in the field of Technology and Management where my skills are utilized to the best of the ability and also learn new and use emerging technology with an organization fulfilling mutual requirements and “My every day becomes a learning day”.

TECHNICAL SKILLS

Solid Edge V19 IBM Lotus Notes 6.5 Pro E

Instrument Panel parts and assembly Microsoft Office Suite

EDUCATION & CERTIFICATION

2010-2012

Master of Business Administration Gujarat Technological University Ahmedabad, Gujarat, India

(MBA, Marketing)

SPI of 4th Semester : 8.71 CPI (Aggregate) : 7.88

2004-2008

Bachelors of Engineering Sardar Patel University V V Nagar, Gujarat, India

(Automobile Engineering)

SPI of final Semester : 10 CPI (Aggregate) : 6.25

Cumulative Performance Index (CPI) and Semester Performance Index (SPI) are based on 10 point scale.

Completed “A” certificate examination by “B” grade under Authority of Ministry of Defense Govt. of India.

Completed the 23rd Annual All India UNESCO Information Test with Distinction.

Received First Runner up position in science quiz competition.

Attended ISTE Chapter- one-day workshop on Enhancing Student Satisfaction in A. D. Patel Inst. of Technology, New Vallabh Vidyanagar.

TRAINING & PROFESSIONAL EXPERIENCE

Aug 2015 to Conti Mednautix Outsourcing Pvt. Ltd. Ahmedabad, Gujarat

Customer Service Representative Operation Department

Handling day today target based International calling to United States.

Retrieving Medical Records from US Medical facilities.

Feb 2014 to March 2015 Sardar Patel Education Campus Bakrol, V V Nagar, Guj. India

Assistant Professor & Administrator Department of Management

Conducting Theory classes for Quantitative Analyisis

Handling day to day Admin activities

July 2012-June 2013 & Aug.2009-June 2010 A D Patel Inst. of Tech. New V. V. Nagar, Gujarat, India

Lecturer Automobile/ Mechanical Engineering Department

Conducted theory classes and organized practical classes for Principle of Management, Quality Management, Elements of Mechanical Engineering, Engineering Graphics, Material Science, etc.

Managed Training & Placement Activities.

Jan 2009-June 2009 Parul Institute Of Engg. And Tech Wagodiya, Gujarat, India

Lecturer Automobile Engineering Department

Conducted theory classes and organized practical classes for Automobile Engines, Automobile System & Design, and Automobile Electrical & Electronics Systems.

Jan 2008 – May 2008 General Motors India Halol, Gujarat, India

Intern Engineer

Successfully controlled Value Analysis/Value Engineering suggestions for the improvements in manufacturing methods, product design to reduce waste, minimize cost, improve quality, and safety in vehicles.

Designed and modified Instrument Panel parts of GM Tavera (I 163) interior.

June 2011 – July 2011 Elecon Engg. Co. Ltd. (MHE Division) Anand, Gujarat, India

Sales and Contract Intern Management Trainee

Reviewed Turnkey projects and Turnkey Executions

Studied parameters related to the execution processes

Improved execution process which led to time delivery of parts from suppliers.

PROJECTS

Comprehensive project on Feasibility study of Flying Car in India during MBA Program.

oResearched perception of Indian market for the Flying car in Indian environment and what should be basic requirements of the flying car to capture most market share.

Completed a project on Global Country Study of Taiwan as a requirement during MBA Program.

oProject included general study of Taiwan and environment of Automobile sector in Taiwan.

oStudied future opportunities for business in Taiwan Automobile sector.

Worked on the project- "Biodiesel Production" during bachelor’s program.

Attended "Basics & Operational training on Auto Diagnostic and Service Equipment" at ELGI Equipments Ltd., Coimbatore, Tamilnadu, India.

PERSONAL INFORMATION

Date of Birth

:

11-October-1986

Sex

:

Male

Nationality

:

Indian

Languages Known

:

English, Hindi, Gujarati

Passport

:

Yes

I hereby declare that the above written particulars are best of my knowledge and belief.

JITENDRAPURI J. GOSWAMI

Contact this candidate