Customer Service Sales

CHRISTOPHER J. FERRARO

OBJECTIVE

To demonstrate the professional and academic competencies to employ positive changes in management and corporate strategy through quality analysis, validation and strategic management. While increasing overall sales and developing priceless business to business relationships.

EXPERIENCE

Jun 2010- Sept 2015

Mar 2009 – Sep 2010

Feb 2008 –Mar 2009

COBB Cinebistro Wesley Chapel, FL

FOH Manager

Senior food server in a 4 star restaurant.

Help develop server guidelines and regulations.

Well versed in OSHA standards and regulations.

Have to converse with our consumers in order to suggest the wines and food mixtures.

Participate in business development and marketing.

Proficiency in Consumer sales and Macros systems.

Undefeated in top sales and customer satisfaction surveys.

ACCENT Marketing Zephyrhills, FL

Sprint Customer Service Sales Manager

Oversee the local implementation of Sprint’s North American Wire Line Division.

Repair and maintenance of over 1500 accounts a month.

Became certified sales trainer after 7 months.

Creating personal contact roles with Sprint’s High Value Customers (Accounts that bill over $10,000 monthly)

Developing spreadsheets on call flow and expected patterns.

Executed business implementation in accordance with the corporate business plan.

Design and implement client development, retention and de-escalation programs.

Proficiency in MS Office Professional 2007.

Certified Customer Service Sales Representative.

ACCENT Marketing Zephyrhills, FL

Management Support Team/ Repair Diagnostic Technician

Level 2 Management for Polaroid’s customer service.

Provide support to the staff-level project managers with formalized training, goal setting, and performance evaluation.

Created and developed procedures for de-escalating customers.

Managed field technicians in order to develop more effective repair schedules.

Assessed damage claims and recommended compensation for consumer reports.

Provided profit gain strategies with excess or defective equipment.

Managed relationships with corporate executives provided quarterly profit loss charts.

Proficient with Microsoft Office

EDUCATION

Pasco Hernando Community College Dade City, FL

Associates in Arts, Business Administration

Saint Leo University Saint Leo, FL

Bachelor of Arts, Business Administration &

Healthcare Organization

ACCOMPLISHMENTS

Accent - Over 20 Achievement Awards

Accent (Authorized Sprint Retailer)- Most consecutive months as Top Seller

Saint Leo University - Recipient of the Men’s Business Association Scholarship

Saint Leo University- Outstanding Student Award (An award given to a student showing outstanding leadership skills)

Global business simulation 1st place finisher university wide; Top 5 in the Global business simulation Tournament of champions (best players from top business schools nationwide compete)

2009-2010 Undefeated top sales for Sprint cell phone sales company wide

E-MAIL: **************@*****.***

TAMPA, FLORIDA 33647 • PHONE 813-***-****

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