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Customer Service Sales

Location:
Providence, RI
Posted:
May 30, 2016

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Resume:

Urvi Ritesh Patel

*** ******* **, **********, ** 02907 Tel: 401-***-**** E-mail: acu0qd@r.postjobfree.com

Highly Motivated and Determined Accounting Professional with

Systematic and Results-Driven Approach

15 years of accounting, general administration and customer service experience. Well-versed in a broad range of accounting functions including preparing and analyzing various financial reports in conformity with organizational needs; able to use technology, resolve persistent problems and conceive cost and efficiency improvements for the financial well-being of the business. Prepare payrolls and manage financial transactions, cash flow, credit control, C&A and C&F sales accounts using Tally ERP. Eager to combine technical knowledge, enthusiasm, drive and experience and wish to join a progressive company in the U.S. striving for strong growth and market expansion.

Professional Experience

GSM Metals. Inc., Cranston, Rhode Island, USA (Jan 2016-Feb 2016)

Accounting Clerk

Created easy and accessible filing records of different clients for different department.

Handled invoices, accounts receivable, accounts payable of the different clients who wanted the metals to make jewelry from years back.

Worked as the collection assistance by calling customers or emailing them to pay the invoice amount.

Excellent user of the Microsoft Excel to analyze the collection dispute in details and check where the faults are.

Communicated with vendors about the details of payment.

Quality Inn, Choice Hotel, Marlborough, Massachusetts, USA (Sep 2015 – Dec 2015)

Assistant Front Office Manager

• Prepared daily guest reports and determined room availability.

• Ensured proper coding of guest information in hotel database.

• Initiated efficient check-in and check-out procedures.

• Updated database and made software purchasing recommendations.

• Answered guest inquires in person via phone and through emails.

• Monitored guest comments and feedback to determine areas for improvement.

Aditya Birla Minacs, Vadodara, Gujarat, India (Jan 2013-May 2014)

Customer Service Associate

Learned and resolved customer queries and complaints through emails in an efficient manner.

Referred complex customer issues and complaints to concerned departments and ensured a timely resolution, it encouraged repeat and referral business and augmented customer satisfaction and loyalty.

Aditya International, Vadodara, Gujarat, India (Nov 2009-May 2011)

Accounts Head

Dealt with transport bills and issued invoices of the vehicles.

Managed and processed drivers’ daily expenses and maintained various records such as sales invoices, petty cash, vehicle maintenance expenses, loan documents and bank guaranties using Excel and Tally ERP 9.

Busy Education, Vadodara, Gujarat, India (Sep 2006-Apr 2007)

Admin Head

Objectively addressed clients’ queries, provided educational services and resolved diverse issues; it invigorated students’ satisfaction and loyalty towards the institution.

Managed scheduling of appointments and prepared reports for 10th and 12th graders while counseling the students across various centers.

Avera Chemicals (Private) Limited, Mumbai, Maharashtra, India (Sep 2005-Aug 2006)

Accounts Officer

Helped to streamline the accounting processes besides efficiently maintaining the daily sales transactions and purchases using the Tally package.

Maintained petty cash and the stock reports and validated on a daily basis.

Analyzed bank statements and prepared bank reconciliation statements.

Managed the petty cash and maintained records.

Rusan Health Care (Private) Limited, Mumbai, Maharashtra, India (Mar 2004-Sep 2005)

Accounts Officer

Prepared payrolls and disbursed salaries to field and office staff.

Maintained effective credit control and managed the C&A and C&F sales accounts while updating the sales data using Tally ERP.

Processed and made payments to creditors and ensured timely collections of receivables.

Hamax Pharmaceuticals, Vadodara, Gujarat, India (Jun 2000-Dec 2002)

Accounts Officer

Prepared and processed invoices, wrote the checks and demand drafts for vendors, using Tally ERP and followed-up for timely payments.

Facilitated data entry and updated various records in a timely and efficient manner.

Prepared purchase vouchers and maintained sales and petty cash records.

Academic Qualifications

Post Graduate Diploma in Business Administration (PGDBA) – Focus: Financial Management – 2006

Symbiosis International University, Pune, Maharashtra, India

Bachelor of Commerce (B.Com) – 2000

Maharaja Sayajirao University of Baroda (MSU), Gujarat, India

Intermediate (Commerce) – 1997

St. Basil School Vadodara, Gujarat, India

Professional Qualifications

Tally Financial Accounting Program (TFAP) – 2007

Tally Academy, Dehradun, India

Diploma in E-Commerce – 2001

SSI Computer Institute, Mumbai, India

Advanced Diploma in Software and Web Programming using Java – 2001

Technical Skills

Programming Languages: Java 2.0 (OOPs, Application, Applets, Swing, Threads, Networking, JDBC)

Databases: SQL Server (Function, Constructs, Cursors, Triggers, Procedures, Queries)

Web Technologies: ASP, JavaScript, VBScript, HTML, DHTML, Dreamweaver

Accounting Software: Tally 7.2, Medico Package and Spine Payroll Package 9.2.0, Tally ERP 9.0

Application Software: MS Word Suite (Word, Excel, PowerPoint)

References

Available Upon Request



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