Customer Service Sales
Resume:
Bill Ingoglia
PARK RIDGE, New Jersey 07656
*********@*******.***
Objective:
The main focus being to meet or exceed both companies goals and objectives. This is attainable by being a results-oriented team player with proven track record of success in customer sales, support and project management and demonstrating a strong ability to interact with in all levels of management.
Work Experience:
Customer Service/Counter Sales (Seasonal)
Fesco Fence West Nyack NY
3/2014 (Current)
Selling fence and fence materials to both retail & wholesale customers via phone and show room.
Review all incoming emails, distribute or act accordingly.
Schedule all estimates and repair orders.
Qualify & schedule leads for 18 Home Depot stores utilizing their CRM data base.
Process purchase orders with vendors and suppliers
Reconcile daily invoices and receipts.
Review purchasing orders and process for payment.
Help develop contents of internet site.
Set up Nextel phones for sales reps and installers.
Call for property utility mark outs prior to installation
Sales Support Business Development
Sharp Electronics, Mahwah, NJ (Temporary)
8/2013 - 2/2014
Make cold and warms calls to set appointments.
Developed prospecting letter to be sent to new customers.
Maintain CRM data base.
Send emails to potential customers on promotions.
Promote special programs.
Shop/Customer Service Coordinator Temporary- (as need basis)
RJ Originals, Garnerville, NY (rjoriginals.com)
11/2011 - 7/2013
Assist with installations and deliveries.
Prepare wood for sanding, staining and painting
Inside Sales/Purchasing/Customer Service Representative
Sidney Scheinert & Sons. Saddle Brook NJ
2/2011 – 11/2011(Temp)
Selling fasteners and hardware to a vast array of industries.
Cold calling to generate new business as well as grow customer base and market share.
Developed prospecting letter to be sent to new customers.
Search internet for new customers based on product manufacturing.
Quoting current and new customers price and delivery as well as supplying status on open orders.
Follow up on expired quotes and recently generated quotes.
Taking orders over the phone, fax, and email.
Enter sales orders in SAP data base.
Maintain customer code data base.
Verifying inventory levels to meet requirements
Contacting manufactures and suppliers for best price and delivery.
Comparing purchase pricing to selling price to meet mark up objectives.
Determine if purchases should be made domestically or overseas.
Issue purchase orders from SAP data base and place orders to vendors.
Entering changes to current customer data base.
Manage and cross reference company part number to customer’s part number.
Enter new customer information and create new customer codes.
Shop/Customer Service Coordinator Temporary- (as need basis)
RJ Originals, Garnerville, NY (rjoriginals.com)
1/2009 - 1/2011
Assist with installations and deliveries.
Prepare wood for sanding, staining and painting
Inside Sales/Customer Service
1/2004 – 10/2008 GENERAL BEARING CORP, (Manufacturing) West Nyack, NY
Manage/selling to multiple major accounts by accessing customer web site portals, inventory management systems and weekly conference calls. Selling bearings and related products in a manufacturing “Just in Time” environment to OEM customers as well as their sub-contractors.
Work with engineering department regarding new or revised product designs.
Collect and review forecast information with planners and demand mangers. Review production schedules to assure delivery schedule of customer.
Use reports via SAP system, EDI, faxes, email, kanban releases, customer web production sites, as well as incoming calls to process and schedule orders against forecasts.
Enter and schedule orders in company data base (Mfg-Pro).
Supply quotations, Returns (rma) / replacements (issue credit/re-bills).
Provide lead times, production schedules, samples and Bill of Materials.
Maintain Customer/Vendor parts inventory and price data base.
Issue ASN per customer specifications.
Supply SED and invoices for exporting purposes.
Work with credit and shipping department on order hold/releases
Customer/Sales Support Consultant (Team Leader)
1/1991 - 1/2004 COMPAQ/, CLIFTON, NJ
First/single point of contact for both external and internal major account customers.
Managed the customer service, sales/support and administration of maintenance contract changes. invoice/collection process for business of $12-$20M annually.
Review service contracts and per call business to assure all transactions comply with all the terms and conditions.
Conduct weekly conference calls with the account team consisting of three individuals as well as sales and other support departments.
Worked closely with service delivery manager on special projects.
Post offsets of payments and credits
Identified differences in the current and new (SAP) accounts receivable system prior to writing training documentation to support the introduction of the new system.
Customer Support Consultant
2/1983 - 1/1991 DIGITAL EQUIP-COMPAQ, PISCATAWAY, NJ
Coordinated the shipments of orders, installation of total system packages and customer service follow-up.
Expedited and enter shipments of hardware/software systems for the NY/NJ District. Coordinated returns, credits and replacements with Manufacturing, Distribution, and A/R Departments.
Reviewed configurations with Technical Support Specialties prior to order certification. Review quote for policy compliance.
Education:
Bergen Community College, Paramus, NJ
College Coursework Completed (2 years evening courses)
Business Administration Courses, Computer Science.
Lincoln Tech Institute. Union NJ
(Completed-Certification) HVAC design/repair program, Heat Load Calculations, Refrigeration, electrical courses)
Skills:
Microsoft Office, Word, Excel NFS (National Fence System) CRM/ One Source-Sherpa data base. All N One, Outlook, Lotus Notes, Windows, EDI, SAP/Supplier Vis-Inventory System, Mfg/Pro(Inventory/Forecast/Order Processing System) Capio/Papervision, Internet functionality.
Accomplishments:
Digital Equipment/Compaq Computer Corporation
July/1990 $2M Customer Support Award (Hoffman Laroche)
September/1990 Sales Support award ( ITT )
General Bearing Corp: September 2006 & 2007 Eaton Supplier Excellence Award
Contact this candidate