Manager Management

Jonathan Allen Yates

Colorado Springs, Co

Email: ******************@*****.*** Skype ID: JonathanAllenYates Primary Contact: 719-***-****

Secondary Contact: 425-***-****

Professional Experience

Software Test Manager, Business Systems Analysis, Software Quality Assurance, Team Building, IT Professional Consulting

TekSystems (Global Services) (11/2013 - Present) Denver, CO

(Charles Schwab) 6/2014 – 1/2016

Technical Product Manager

At Charles Schwab my core competencies include the following initiatives on the Stock Plan Services CRM Application

Stock Plan Management Application Flow Diagraming

New feature requirement analysis

Business Requirements Decomposition

User Story Creation

Test Plan Creation/Execution

User Acceptance Test Execution

Release/Test Schedule Management

(Charter Communications) 11/2013 – 6/2014

Test Manager (User Acceptance Test)

As the Test Manager of the Charter.net User Acceptance Test Team my responsibilities were as follows:

Application Flow Diagraming

Wireframe Creation/Breakdown into Testable Scenarios

Requirements Collection/Create User Stories

Test Plan Creation/Execution

Mobile Devices – IOS, OSX and Android

Windows XP, Vista, 7 and 8

Website – Charter.com

UAT Acceptance Testing

• Release/Test Schedule Management

• Test Team management (5 on site, 25 offshore)

• Test Tools

• Test Rail (Test Case Management)

• JIRA (Defect Management)

Insight Global (3/26/2013 – 10/31/2013) Denver, CO

(Cricket Communications)

Business Analyst

As a Business Analyst for Cricket Communications in an Agile development environment, my primary responsibilities include, but are not limited to the following:

Business Requirement Creation & Analysis

Data Analysis

Functional Requirement Creation & Administration

Compliancy (SOX, PCI, Data Integration, Billing and Reporting)

Business Systems Analysis

System Process Flow Creation

Test Plan Development

Customer Story Board Creation

Test Case Creation & Execution (UAT)

Defect Reporting & Regression

Robert Half Technology (10/8/2012 – 3/12/2013) Colorado Springs, CO

(Deluxe Corporation)

Business Analyst

As a Sr. Business Analyst at Deluxe Corporation my primary responsibilities include Business Requirements documentation creation for their Platform Integration project. This includes the following:

Business Systems Architecture Analysis

Requirements Processing

Capture, Review and Collaborate Signoff Across all Business Groups

Data Analysis (Data Integration processing)

Compliancy (SOX, PCI, Data Integration, Billing and Reporting)

Process Flow Creation (Visio)

Software Quality Assurance Processing

Test Plan Creation

SDLC Entrance/Exit Criteria

Outsourced Vendor Management

Create/Implementation of Code Development Best Practices

Project Management

Schedule Creation

Release Schedule Milestone Reviews

iSoftStone (7/6/2011 – 9/31/2012) Kirkland, WA

Business Analyst - Aceyus, Inc

As a Business Analyst on the Aceyus project (at iSoftStone) my principle responsibilities included management of the Aceyus 4.5 product installation and reporting implementation. My responsibilities were project plan creation, milestone delivery management, client communications (Comcast, Ochsner, Presidio and Omnicare), documentation reviews and meeting/communications hosting and status reporting at all levels. I also created and diagramed (Visio) Aceyus’ Custom Reports and Resource Management processes.

Project Manager - AT&T Small Business Solutions (SBS) As a Business Analyst/Project Manager for AT&T SBS (at iSoftStone) I was assigned to manage the creation, validation and implementation of all MACD (Move, Add, Change, and Discontinue) feature and process requests for automation. My tasks included investigation and validation of the MACD system requirements, release verification and requirement implementation, as well as issue tracking and resolution.

RightNow Technologies (5/17/2010 – 6/2011) Bozeman, MT Quality Assurance Engineer

As a Quality Assurance Engineer at RightNow Technologies on the New Features Development Team, my focus was to test the upcoming call center application’s new features, which are developed for quarterly release. The focus of this testing was the “End to End” Customer Experience as well as full feature functionality against the designed requirements. Included in my responsibilities are test plan authoring, test case development, requirements analysis and test automation analysis. I utilize such testing tools as Dreamweaver, MySQL Browser, XML and HTML tags and custom objects to manage customer web pages.

Microsoft Corporation (4/2001 – 11/2009) Redmond, WA & Denver Co. Sr. Test Manager (4 years)

As a Test Manager at Microsoft my responsibilities included managing the Dynamics CRM Test Organization. The application, PerformancePoint Server, was the all in one Budgeting, Forecasting and Reporting CRM tool to replace the current Dynamics AX CRM applications suite. I’ve managed this organization of 36 Software Development Engineers in Test (SDET), all budget tasks, developed test strategies and approaches and defined the automation plan for each release cycle. I also authored all Test artifacts, designed and executed test cases and reported all test metrics both organizationally and to executive members. In addition to hosting regular release meetings and driving the test schedule, I also trained and managed a team of vendors (20 Engineers) in Beijing, China for all legacy test initiatives. My responsibilities also included the following:

Design, Data and Requirements Analysis

Release Schedule Definition and Implementation

Resource Procurement

Risk Management/Mitigation

Milestone Entrance and Exit Criteria Management

Employing various methodologies (Agile, Waterfall, Iterative and Hybrid approaches) to satisfy business goals and release and resource compatibility

Software Development Life Cycle (SDLC) Design to Delivery

Project Tracking/ Progress Reporting

Backlog Issue Management

Product/Feature Demonstrations

Tools - RAID, Product Studio, Visual Studio Team Foundation Server, WTT, Office Suite (Excell, PowerPoint, Access, Word), Visio and Microsoft SharePoint. Sr. Test Lead (3 years)

As a Test Lead at Microsoft I’ve lead teams of SDETs for several groups including the Windows Live Customer Experience Test, MSN External Partner Test and MSN Persona Experience Test organizations. My responsibility was to represent the customer in each phase of the SDLC and to uncover customer issues and design defects as early in the process as possible. Those responsibilities also included test plan creation, test planning for feature coverage, customer scenarios creation, training, reporting results and managing defects. I addition to my team in Redmond, WA, I also trained and managed 15 vendor resources in Beijing, China. To date, I have enjoyed a 100% success rate on test delivery of planned milestones. I pioneered new test strategies where necessary and managed the creation and implementation of automation tools and solutions (i.e.: WebRunner, an internal Microsoft Automation Tool).

Software Development Engineer in Test (2years)

As a Software Test Engineer I have been involved with numerous undertakings with the MSN Core Integration Test Team.

HBT Evangelism - Promotion of the Heart Beat Testing process to all Integration environment services and user groups. Conduct HBT informational meetings, create and present slide decks and script demonstrations. Capture and report meeting summaries and adoption progress.

Test Methodology - Create, implement and document the testing methodology for the team.

Integration Testing – Responsibilities: Tool analysis, build stability testing, application performance testing, test case writing, scenario creation, automation testing and design of web reporting pages.

WebRunner Tester – Created automated test scripts for build verification and Feature test cases.

WebRunner Evangelist – Tool adoptions seminars across organizations.

Octopus Test Team Lead – Organized testing for the Octopus deployment tool, from test collateral (Test Cases, Test Plan and Automation Plan) to full automation. Education

DeVry University – Colorado Springs, CO (Present)

Information Technology Management (Project Management) Regis University (2008-2009)

Manager of Information Technology – Undergraduate

Computer Learning Center of Chicago – Graduated – Technical Diploma (Computer Operations Computer Science) Chicago, IL

Robert Lindbloom Technical HS - Graduated

Microsoft Corporation Training/Certifications

Software Test Engineering Managing at Microsoft Test Manager Training Engineering Excellence WebRunner Automation SQL Server I Programming Fundamentals IBM mainframes 43xx - 3090 Microsoft XP Microsoft Vista Microsoft Windows 7 Applications

TSO, CA7, CA11, CA1, Omegamon, CICS, Netview, IMS, CA-Dispatch, JCL, Infoman, Xrunner, Winrunner, Lotus Notes, VTAM, MVS, JES2, Endevor, UNIX*, COBOL

Windows NT, OS/2, HP / Quality Center 11.00 (Test Execution), IBM – DOORs (Requirements Management), MySQL Browser, Perl, HTML

MSN Windows Live, Microsoft WebRunner (Test Automation Tool), Microsoft Office (Excel, Access, PowerPoint, Word, Outlook, Visio, Microsoft Dynamics Financial Applications (Management Reporter), Microsoft Visual Studio Team Foundation Server

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