Administrative Assistant Office Staff

MONIQUE L. COUNTS

Mobile : 973-***-****

E-mail *****************@*****.***

Summary of Qualifications:

•Exhibits increased proficiency in duties and expanded knowledge and application of software packages

•Knowledge of general office procedures (e.g., filing, correspondence, scheduling)

•Ability to adapt procedures, processes and techniques to the completion of assignments

•Effective interpersonal skills

•Superior oral and written communication skills

•Proactive and energetic

•Excellent telephone etiquette

•Advanced ability to organize

•Tact and good judgment in confidential situations and proven experience interacting with senior management

Skills:

•Microsoft Office

•Power Point

•Excel

Employment:

National Career Institute East Orange, N.J.

April 2007- August 2015

Director of Student Services

•Providing academic counseling and planning services to a diverse student population.

•Assisting students with clarifying values and goals; counseling students regarding educational options requirements, policies, and procedures.

•Offering academic and personal support to guide students through the course selection process.

•Providing students with effective and timely referral to other college and external support services.

•Monitoring and evaluating student’s educational progress by conducting academic audits.

•Establishing and maintaining student files, databases and records; preparing activity reports and analysis.

•Specialize in providing advice on specific programs or to specific student groups.

•Meeting with governmental agencies such as New Jersey Workforce, Mayors Office of Employment and Training, Council of Occupational Education and other state and federal agencies

Financial Aid Assistant

•Determine students’ financial aid eligibility

•Devise financial aid programs for justified students

•Assist with the processing of aid

•Counsel students about existing aid programs

•Review and analyze financial needs of students

•Gather information necessary for financial aid packaging

•Provide follow-ups and resolve issues where needed

Admission Coordinator

•Provide administrative support including document filing, book-keeping, and faxing during the admission process

•Assist in student admission processes based on state and federal laws.

•Provide assistance to students in completing admission forms and other related paperwork.

•Collaborate with team members to complete and validate the admission files of students.

•Implement strategic plans and initiatives to achieve the enrollment objectives.

•Organize educational presentations as per the direction of the Admissions Head.

•Plan and organize admission related events and activities.

•Provide support to Admission Director in managing a team of Admission Representatives.

National Health-Career Center, East Orange, N.J.

April 2005- April 2007

Executive Administrative Assistant

•Created appointment and meeting schedules, arranged meetings, and prepared for a variety of special events.

•Maintained an ongoing calendar of reports, deadlines, and key dates and incorporated these into a schedule.

•Coordinated Executive communications, including those requiring a high degree of sensitivity.

•Organized, created, and distributed key, complex management reports with a high degree of accuracy.

•Organized, managed, and tracked written and email correspondence, maintained logs and records of follow- up activities.

•Procured required internal and external resources and services and managed their utilization.

•Proctor / Administer NHA National exams

•Supervised office staff, performed basic Human Resources functions such as recruiting and interviewing.

•Performed related duties as assigned; participated in special projects and efforts to improve unit effectiveness.

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