Technical Advisor

Garrett Jansen

** ******* **. ******, ** *****

302-***-**** *************@*******.***

Objective: Providing seamless customer experience by leveraging technical skillset to provide complete technical solutions. Further career and ongoing development in information assurance deploying skills learned through continued education and on job functions.

Work History

Microsoft August 2012 – Present

Technical Advisor – Offering consultation to customers regarding potential software and/or hardware services in a fast-paced environment. Troubleshooting software and hardware related issues. Performing in-depth repairs with system hardware and training customers and employees on Microsoft technologies.

Highlights:

-MVP winner

-Led team in customer satisfaction scores

-Decreased repair time from 4-5 days to 2-3

-Obtained above standard certifications through getting MCSA

-Developed training materials for on-boarding employees

Skills

-Well versed in Microsoft Windows (from XP to 8.1) and Mac OS X

-Skilled in Microsoft Office suite including Microsoft Outlook

-Android, iOS, and Windows mobile operating systems

-Adobe Creative Suite

-Excellent communication skills geared towards satisfaction

-Thorough understanding of hardware and software repair of PCs and devices

-Experience in training individuals or groups in technology products

Certifications

-MCSA: Windows 8 (Configuring Windows 8, Maintaining Windows 8)

Education History

Wilmington University August 2013 – Current

Bachelor of Science in Computer Network Security

Highlights:

-Dual Dean’s List

Delcastle Technical High School August 2003 – May 2007

High School Diploma

Exemplary Certificate in Graphic Arts

- Placed second in SkillsUSA Graphic Communications challenge in Junior year

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