Management Project
Resume:
Rick B. Krajnik
********@*****.***
Boise, ID 83703
Profile
Senior-level Information Technology management experience, including operations management, consulting, solution y architecture and delivery. Extensive responsibility for budget and margin contributions within business units charged with defining and delivering business solutions and managing IT-related security, infrastructure and applications, including software and services related to business processes and product development while leading delivery teams via PMP-based processes. I typically work directly with C-level individuals and direct reports as advisor, strategist and liaison to technical teams as well as deep experience with over-sight/management of technical staff. I have significant solution and operational experience in the manufacturing, financial services and retail industries.
Professional Experience
Cosient Consulting November 2015 – Current
Solution Delivery Manager
Provide solution definition and design related to financial services
Lead transition and long term solution delivery management
Implement best practice around IT service e management
Own project budgeting, tracking and delivery team optimization
Responsible for growing the practices business within the account
State of Idaho, Boise ID May 2015 – November 2015
Interim Bureau Chief – Applications and Support
Stabilize IT organization and improve processes towards more efficient operations
Responsible for improving relationships with business leaders and better integrating IT services within each business (Division) unit
Convert waterfall SDLC projects to an Agile environment to align with business goals
Mange change resulting from new process implementation
Reorganization of IT development and support teams to better meet the needs of each business unit
Implement process improvements across the IT development and support service model
Manage Security, Infrastructure and Application delivery groups
Responsible for project budget, resource allocation, quality and risk mitigation
Tools employed included MS Project, Jira, automated testing, and cloud architectures (Azure)
Capital Group January 2015 – May 2015
Consultant, Solution Architect – Vendor Management
Consulting engagement to help support and implement IT-based process improvements
Responsible for leading definition and implementation of vendor management process
Define and participate in resource training and mentoring related to the implementation of the vendor management processes
Mange change resulting from new process implementation.
Transition to new processes across a wide range of business entities.
Continuous communication with business leadership to provide status across the project spectrum.
Project management responsibility included resource and budget ownership as well as risk mitigation.
MS Project, MS Office suite, Remedy.
Deloitte Consulting January 2011 – January 2015
Senior Project Manager, Solution Architect – Application Management Services
Responsible for leading Infrastructure and Application Management Service (I/AMS) solutions as a sector and industry leader specifically in the Finance, Healthcare and Manufacturing industries.
Responsible for solution design and delivery management across multiple simultaneous client engagements for multi-year projects.
Define and deliver IT Audit services including SAS 70, Change Management, Helpdesk/ITSM and continuity audits.
Responsible for Configuration Management (CMDB) design, configuration and maintenance for various solutions.
CMDB tools including Atrium/BMC, ServiceNow, HP and SysAid.
Define I/AMS deal shaping for leading clients and provided direct C-level proposal presentations.
Coordinating global activity specific to AMS solution offering definitions, go-to-market messaging and shaping delivery capability organizations involving delivery centers.
Build and refine global AMS pricing and estimation models for use in global deals.
Responsible for top and bottom line performance of AMS projects.
Work closely with onshore and offshore delivery centers to shape and deliver AMS projects across multiple technology platforms including Microsoft (.NET), SAP, Oracle and custom built solutions.
Design and implementations across multiple solutions including Siebel, PeopleSoft, ServiceNow and HP Service Manager.
Coordinate with internal service line leads to generate new AMS opportunities and integrate service capabilities.
Mange the transition from development/implementation teams to support and maintenance teams across multiple organizations.
Mange change resulting from new process implementation.
Manage multiple I/AMS solutions across service lines with both client delivery management and service margin responsibilities.
Responsible for overall project scope, budget, resources, quality and risk
Define and architect infrastructure-related solutions to meet performance, security and end user requirements.
Own solution transition and initial delivery management of solutions – coordinating resources, building knowledge transfer planning and content through delivery management of I/AMS solutions.
Solution design including cloud-based models involving Azure and Amazon.
Solution architect involving various tools and technologies including SOAP, XML, C#, VB.NET, Java/scripting, HTML, SQL Server, MSMG, BizTalk, Oracle and SOA design patterns.
Deep experience with MS Project.
Accenture/Avanade October 2005 – January 2011
Director, Solution Architect – Application Management and Outsourcing Services, Sr. Project Manager
As a joint venture between Accenture and Microsoft, Avanade shapes and delivers advanced business solutions for the world’s leading organizations.
Responsible for coordinating global activity around Application Management (AM) solution offering definitions, go-to-market messaging and shaping delivery capability organizations involving over 30 global delivery centers.
Contributes to our practice in refining and improving Application Outsourcing (AO) solution delivery approach, tools and assets across Microsoft, SAP and Oracle environments.
Collaborates with the Global Business Development Team to shape and sell AO deals.
Work directly with Avanade and Accenture sales pursuit teams, along with key client roles, to lead deal shaping activities related to application management and outsourcing opportunities -from capability messaging to solution shaping (staffing mix, operating models and service commitments) through the mobilization of solution resources.
Responsible for definition and configuration of CMDB solutions in support of ITIL delivery and support projects.
Responsible for determining solution costs, providing input on pricing and competitive messaging.
Ensure solution value drivers are reflected in the client value proposition.
Collaborate with Unit/Delivery Lead and Global Delivery Center leads to ensure delivery capability matches the proposed solution.
Rapid prototyping in an Agile environment to deliver proof-of-concept models.
Identifies performance improvement opportunities for Solution Realization.
Collaborate on or lead Service Transition/Solution Realization planning activities.
Participate on QA teams focused on identifying best practices and process improvements, right-sizing on/offshore teams to optimize the application management delivery environment.
Increase the level of both buyer and internal (delivery) confidence based on like-metrics programs, messaging and performance statistics.
Mange the transition from development/implementation teams to support and maintenance teams across multiple organizations.
Mange project delivery in both waterfall and agile environments.
Responsible for overall project management including scope, resource, budget, quality and risk.
Deep experience in shaping solutions that involve the full range of Microsoft technologies, SAP and Oracle implementations.
Mentors junior and/or regional Solution Architects – networks across team, delivery centers and other Service Lines who are reaching out for AM/AO solutions.
Built application management/support estimating models and tools across both product and custom developed solutions, including all Microsoft platforms and SAP environments.
The Mendocino Companies August 2002 – October 2005
Director – Information Technology
The Mendocino Companies is a group of privately help businesses that include The Gap and Mendocino Products companies, among others, owned by the Fisher family.
As the Director of IT, led the enablement of business units with strategic, multimedia, web-based solutions to define and deliver key business solutions across sales, distribution and corporate teams.
Managed both infrastructure and application teams including support and new development efforts.
Managed migration to SAP platform.
Defined and brought forward multiple data analysis solutions built on cross-platform, multi-database architecture; significant ETL and overall business intelligence (BI) solutions.
Working closely with operational units and business partners to define and implement supply chain improvements based on a combination of build and buy solutions.
Rebuilt IT staff around a service-oriented model improving both operational (through formal help desk, network management tools) and application segments (through standardized solution development processes and technologies)
Implemented SAN environment to reduce costs around storage management and backup/recovery
Authored company-first IT Strategy plan for the organization including formalized business value-based project selection model, portfolio-based project monitoring and disaster recovery planning.
Authored multiple IT-related policy documents for distribution through the organization, including Email Retention, Disaster Recovery and Technology Use.
Managed outsourced development with off-shore developers.
Led IT group in support and evolution of 600+ client devices, 100+ backend devices spread over nine locations throughout our North America locations.
Multiple infrastructure improvements including email retention and control, PDA deployment, security infrastructure revamp and VOIP rollout.
Led SAP migration initiative, worked closely with SAP consultants and internal financial, sales and manufacturing teams to define requirements and overall transition plans.
Multiple application development solutions including PDA-based sales force automation applications, intranet portal, web services-based data services, UCCNet integration, procurement automation and various web-based productivity applications including definition and development of multiple branded web sites.
Implemented Web Services architecture and standard frameworks as a business object model for current and future application development.
Parsec Corporation August 1995 – August 2002
Vice President – IT Services
Worked directly with principals and project Coordinators from significant consulting firms (Deloitte, KSA and Accenture) as their IT implementation arm to justify, plan and implement key projects for our mutual clients.
Established and built multiple partnering programs, including Microsoft’s Gold Partner program and IBM Business Partner programs (Portal and BI products.)
Worked in tandem with client CIO and technical leads as advisor, strategist and liaison to technical groups focused on automation solutions.
As a principal member of the Parsec’s strategic management team, led business unit resulting in IT service revenues of over $10M per year, with double-digit growth, and 50-60% margins.
Managed bottom line responsibility for the growth, development and production of Parsec’s IT services business, including planning, directing and implementing the activities of solution sales and delivery teams.
Developed long-range strategies; work closely with clients to drive the value of Parsec’s products and services; cultivate relationships with vendors and professional organizations.
Support margin and delivery goals, built core solution delivery teams and led Partner certification programs.
Directed 50+ technical, creative and marketing staff.
Lead Architect and Product Manager for Parsec’s DownTime Analyst, a manufacturing oriented efficiency monitoring product, with targeted worldwide distribution.
Restructured inefficient processes resulting in cost containment and efficiency gains leading to >80% utilization of project resources.
Led teams that consistently delivered on ROI-based projects resulting in FTE reduction and quality/capability improvements.
Managed off-shore development and delivery teams.
Implement waterfall SDLC processes, including RUP and
Responsible for the definition and implementation of Parsec’s MSF and CMM Level 3 (via the Rational Unified Process) solution delivery processes.
Primary technical architect on all significant projects and led all project management tasks with significant oversight on delivery activities.
Selected as a guest speaker for industry events; presenter at multiple partner seminars.
Responsible for designing, optimizing, and managing scalable IT architectures and ERP-focused solutions - including web-based workflow, ERP integration and inventory management solutions including SAP Financials, Oracle ERP and CRM and other ERP environments.
Tools and platforms included C#, Java, VB, SQL Server, Oracle, MS Office suite, MS Project
Education
Deloitte ITIL v3 Certification
Certified Deloitte AMS Client Service Consultant
Accenture Certified Solution Architect, Lead Level (Application Outsourcing)
M.B.A. – Finance and Management, University of LaVerne
B.S. Information Systems, Cal Poly University
Microsoft Certified Professional and Microsoft Certified Systems Engineer (not current)
Sun J2EE Solution Architecture Certification (not current)
Professional Affiliations & References
Project Management Institute, AITP Contributor
Gartner content contributor, author
Professional, Project and Personal References will be provided upon request
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