Salesforce, Pega, OBIEE, .Net, Java, Jira, ALM

Sarojini Ganta PMP, CSTE, SFDC

Personal Mail id: ********.*****@*****.*** Mobile: 415-***-****

Professional Summary:

Over 11 years of accomplished Test Manager in Testing & Quality Assurance with extensive experience in multiple technologies and domains including Insurance / Health Care/ Automobile / Telecom / Finance / e-commerce with emphasis on Test Strategy, Test Management, Automation and Test Execution.

Well expertise knowledge in Health insurance.

Well versed in Health Care with HIPPA standards and EDI X12 270/271, 276/277, 278, 820, 834, 835, 837 & 997 Transactions.

Experienced in Marketing Campaign management, CRM and Cloud solution – Salesforce, Customer onboarding-Presale, Sale to implementation, Workflow Optimization and Management - Pega PRPC, Benefit configuration and Claim Processing, Health Care Compliance.

Expertise in managing mid-sized project teams coordinating with teams spread across globally.

Worked across multiple cross-functional teams to execute full system, interface and end-to-end testing.

Extensive experienced in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing.

Experienced in preparing the Technical documents, User Scenarios, User Documents, Project Process documents, Gap Analysis, Impact Analysis, Change Request Proposals documents.

Well versed with Software Development Life Cycle (SDLC), agile development models, Software Testing Life Cycle (STLC), logging and tracking defects in all the phases with major responsibilities.

Experienced in preparing, reviewing and executing project related documentation, project planning, test plans, metrics, estimations, functional, integration, system test cases, tracking and delivery.

Experienced in testing Oracle OBIEE application and RPD tool.

Expertise in Test Case Design, Test Tool Usage, Test Execution, Defect Management and Defect Tracking, Test Scripts & Reports for delivering utmost Quality product.

Skilled at developing and streamlining processes to increase efficiency and improve overall quality and performance.

Wide exposure to Test Management tool such as Jira, QC ALM, Rally, OATSTM and Test Director.

Good exposure to Microsoft Test Manager, Process implementation, Process improvement.

Experience in working with performance and load testing tools JMeter and Neoload.

Well versed with Requirements gathering, Iterative development, Results-oriented, Strategic planning, Process Design and Reengineering.

Core Competencies:

Salesforce, Pega and BI

Project Planning, Execution and Monitoring

Preparing Project related docs

Agile

DB – Oracle SQL,DB2, TOAD, ETL

Defect Management tools – Jira, Quality Center, TFS…

Technical background:

Operating system Windows NT/98, 2000, Windows Server 2003, Windows XP, Win 7

RDMS Oracle database, TOAD, SQL Server 2008/2005

Automation

(Functional, Performance & Load) QTP, Winrunner, JMeter and Neoload

Defect Management Tool JIRA, Rally, QC, OATSTM, ALM, Spira, TFS, QC ALM, Test Director

Source Safe Microsoft VSS 6.0, TortoiseSVN

MS Tools Microsoft Office, MS project 2013

CRM Salesforce

BPM Pega

Web Technologies ASP, JSP, Web services, SOAP, XML and HTML

Methodologies Agile, Waterfall

Education:

Masters in Information Technology (2003)

Bachelor in Computer Sciences (1999)

Certifications:

PMP (Project Management Professional) from PMI – Completed on May 2013

Salesforce.com Certified Force.com Developer from Salesforce.com on Jan 2015

CSTE (Certified Software Test Engineer) from QAI on Aug 2007

ACTD (Accenture Certified Test Designer) from Accenture on Sep 2008

Work Experience:

Company: Cigniti Inc. May 2015-Till Date

Client: Delta Dental of Insurance, California

Role: Test Manager

Roles and Responsibilities:

Involved in Claims and Enrollments Processing and testing for Institutional, Professional and Dental using Salesforce and Pega Applications.

Validated Plan Profiles in Salesforce and Claims processing system in Pega.

Commitment to creating a secure infrastructure, the Web site’s security and privacy measures meet or exceed those put forth in the HIPAA regulations.

Participated in Walkthrough’s and Technical Reviews all through the testing phase.

Tested various operations in the claims processing (Adjustments, Claims, and Overpayments, underpayments and External Claim editing).

Tested the Members, Providers, Facets Workflow and Claims in Pega.

Tested various interfaces to Facets in HTTPS Environment.

Used Quality Center to streamline test team’s activities and developed Test cases and Test Conditions for some of the modules of Application under Test (AUT).

Leading a team of twelve, Participate in Project Estimations and Proposal creations.

Analysis of the requirements (Agile methodology requirements comes in form of iterations) and prepared the analysis documents.

Creating Testing deliverables including Manual and Automation Test plan, Detailed Test schedule and Test strategies.

Manage a team of Technical QA Specialists and oversee all work being completed.

Communication liaison between client and technical team to ensure completeness and accuracy.

Manage timecards and schedules of technical specialists.

Ensure work being completed is in scope with the expectations of the client.

Finalizing the design of automation framework and providing walk through to clients.

Creating, reviewing automation Test Scripts based on the Regression Test Cases and Business Requirements documents in HP Quality Center.

Interact with various Business Analysts and Developers to acquire application Knowledge / discuss Issues and to provide KT to teams.

Prepare documentations like Testing Progress, Test coverage and providing status to various stake holders.

Developed and managed Defect Management using Jira.

Involved in UAT & Demo sessions with Clients with Senior management and Solution Managers.

Environment: Salesforce CRM, Pega BPM, QC ALM and Jira 6.4.

Company: LiquidHub Dec 2008 – April 2015

Clients: Subaru of America, Octagon and GKElite

Role: Senior Project Lead

Roles and Responsibilities:

Involved in testing the e-Commerce Salesforce Application.

Prepared test plan and test cases for the Salesforce GKElite application.

Leading experience in all phases of process and program testing from business and systems analysis through test case development and execution.

Extensive experienced in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing.

Expertise in managing mid-sized project teams coordinating with teams spread across globally.

Collaborated with the development team on defects raised during integration tests and UAT testing phases

Experienced in preparing, reviewing and executing project related documentation, project planning, test plans, metrics, estimations, functional, integration, system test cases, tracking and delivery.

Wide exposure to Test Management tool such as Jira, Quality Centre, TFS and Test Director.

Well versed with Software Development Life Cycle (SDLC), Agile development models, Software Testing Life Cycle (STLC), logging and tracking defects in all the phases with major responsibilities.

Streamlined the process and overall quality of the deliverables by introducing Agile methodology.

Analyzed the Functional Design documentation, User Requirements and Technical Requirements

Developed detailed Test Cases for Functional testing and Data Validation which involves in testing accuracy of data which is inserted in to the target database throw web services.

Developed and maintained Traceability Matrix between Functional Requirements and Test Cases and actively managed changes during various phases of the project

Wrote SQL queries to test backend data for different scenarios in the application.

Tested web services, XML, WSDL and Groovy scripts using SOAPUI tool. Modified end points while working on different servers and different versions of Web Services

Validated Web Services request and response xml, Jason using SOAPUI tool.

Performed cross browser and environment testing on Desktop browsers, Android 2 (Mobile & Simulator) and tablet.

Performed Smoke test, System test, Functional, Integration, End to End, User Acceptance testing and Regression testing activities in Test environment and Production support environment

Actively managed Defects in Jira until resolution has been made for each of the item(s)

Aggressively managed short test lifecycles, which involved developing Test Plans, executing tests and capturing test results and managing defects until resolution within short iterations of 2-3 weeks.

Involved in Design of Logical Data Models by focusing on problems with existing design constraints

Streamlined the process and overall quality of the deliverables by introducing agile methodology.

Protect team from over-commitment, manage backlog, and prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives with effective utilization of Jira.

Track and communicate team velocity and sprint/release progress.

Environment: Salesforce, Java, J2EE, Dweb, On Time 2010, Toad, Oracle 10g, Soap UI, OATSTM, Oracle OBIEE, RPD

Company: Accenture Services Aug 2006- Nov 2008

Client: Virgin Media

Role: Test Lead

Roles and Responsibilities:

Preparation of High level Test Scenarios and Test scripts based on the design documents.

Review of Test Scenarios and Test scripts created by the team members.

Creation of weekly status report and Mom’s.

Managing Team members and Handling On-site project status calls.

Preparation of Test execution reports.

Preparation of defect summary report by analyzing bugs in the Mercury Quality Centre 9.0.

Issue Management: Raise the issues in the Issue tracker and sought clarifications from the onsite team in the status call.

Assisting the team members in Knowledge Transfer.

Preparation of Test closure report document.

Involved in the preparation of Test Approach document.

Assist the supervisor in estimations

Create; track the work plan for the testing phase.

Involved in the SQA audits for testing phase.

Environment: Mercury Quality Centre 9.0, JCAPS, Oracle, Windows 2000, Test Director 4.6, Teradata, Rational Clear Quest

Company: LiquidHub Jun 2005- Aug 2006

Client: Affiliated Distributors

Role: Senior QA

Roles and Responsibilities:

Involved in Black Box Testing of entire project.

Involved in Data Base Testing.

Designed and executed Test cases.

Involved in Preparation of Test plan.

Responsibilities include Interacting with Project Leader for testing schedules.

Performed Regression testing.

Performed Load testing using JMeter.

Environment: Bugzilla, JMeter, J2EE, Oracle, Windows 2000

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