Customer Service Manager

Joseph L. Cummings

*** ****** **** ******, ** ***32

Phone # 678-***-****

*******@***.***

SUMMARY OF SKILLS

Qualified Customer service specialist Federal Communication Commission License

Experienced Manager Sale representative

Team player collaborator Telecommunication Specialist

Leadership ability Proficiency in Microsoft Office

Administrative support function Point of Sale Systems

EDUCATION

Bachelor of Science in Christian Ministries December 2014

Point University, East Point, GA

Certified in Electronic Circuit and Systems June 1983

Technical Career Institute, Manhattan, NY

PROFESSIONAL EXPERIENCE

Manager, Faith Walk Church International Ministries September 2002 - Present

Develop lesson plans for mentoring. Coordinate special events for children and adults.

Teach a series of life courses, parenting skills, and family values.

Mentoring youths and adults.

Organize travel plans with training.

Provide counseling and emergency planning for children and adults.

Customer Service, Material Handler, Kelly Temp Services January 2006 - February 2014

Assisted with appointment setting and sales contact.

Upgraded technology products, such as mobile phone, and computer software.

Measured and mixed material for plastic molding. Forklift/shipping and receiving.

Sale Coordinator, First Data Corporation August 2006 - November 2007

Received inbound calls and documents.

Used the point of Sales System to encourage the customer to use modern day technology for payment processing.

Monitored telephone system using Micro Soft Windows and the Point of Sale System.

Account Coordinator, Xerox Corporation and AT&T October 1998 - February 2005

Managed Copier Center and Mailroom.

Broadcasted statewide and local conferences, a planner for telecommunication meetings.

Scheduled events via internet e-mail. Broadcast for over 200 people statewide.

COMMUNITY SERVICE/VOLUNTEER

Faith Walk International Ministries, I am my brother keeper.

Distribute food, bread, and necessity items to the underprivileged.

Amnesty International, helping nations to come together (volunteer).

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