Customer Service Data Entry

DOREEN SINGLETON

**** ******* ******, ***. * Bronx NY 10469 646-***-**** ******@*****.***

OBJECTIVE

To obtain a position where my hard work, dedication and experience will make a positive contribution, and which will allow for professional advancement based upon my skills.

EDUCATION

OSHA & HIPPA - Certification 02/16

A.D. Banker & Company, Overland Park, KS 11/24/15

Life/Accident/& Health Insurance Certification for State of New York Insurance Dept.

ABC Training Center- Bronx, NY 02/2015-03/2015

Medical Billing and Coding

Coding- ICD-10 CM, Coding CPT 2015, Electronic Billing (Medisoft), Claims Processing

Lakewood College- Ohio, US 08/2009-08/2013

Bachelors of Science, Major in Mediation

Wood Tobe Coburn- Manhattan, NY 09/2005-12/2007

A.O.S Fashion Design Degree

SUNY New Paltz College- New Paltz, NY 09/1992-05/1996

Bachelors of Science in Communications & Black Studies

SKILLS

Ten Key Calculations, Accounts Payable, Accounts Receivable, A/P Billing, Customer Service, Data Entry, Email, Financial Forms, Inventory Director of Materials, Medical Billing & Coding, Access, Excel, Power Point,

Windows 2010, MS Word, Payroll, PLM, Quick Books, Receptionist, Spreadsheet, Phones, & Typing 60wpm

EXPERIENCE

Jacobi Hospital- Bronx, NY 07/15 to Present

Medical Records/Billing Office Clerk/Nursing Education Volunteer

Prepares folders and maintains records of newly admitted patients, compiles, verifies, types, and files medical records of hospital.

Review medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.

Located, signs out, and delivers medical records requested by hospital departments.

Compile statistical data, such as admissions, discharges, deaths, births, and types of treatment given.

Operate computer to enter and retrieve data and type correspondence and reports.

Assist other workers with coding of records.

Posted results of laboratory tests to records and designate Charting Clerk.

Review patient bills for accuracy and completeness and obtain any missing information

Knowledge of insurance guidelines especially Medicare and state Medicaid

Follow up on unpaid claims within standard billing cycle timeframe

Check each insurance payment is for accuracy and compliance with contract discount

Call insurance companies regarding any discrepancy in payments if necessary

Identify and bill secondary or tertiary insurances

All accounts are to be reviewed for insurance or patient follow-up

Answer all patient or insurance telephone inquiries pertaining to assigned accounts.

JD Light- Manhattan, NY 05/2007 to 06/2015

Production Manager/Customer Service

Answer all customer service phone calls and emails correspondence

Handle all orders in the production of men's Polo shirts on timely basis and complete 100 + different accounts

Update spreadsheet from the PLM system and data entry file of orders of production for four seasons of the year

Maintain all incoming mail packages from mills in Taiwan and factory in Jordan distributed to the customer for approval

Correspond thru emails with mills in Taiwan and factory in Jordan on a daily basis

Monitor standards Production standards are followed by factories and QC team

Handled all packaging requirements needed by the customer’s marketing department

Work directly with the Product Control team so that they can set up product specifications for skus and UPC

Responsible for following up on all orders and maintain their shipments schedules

Trouble shoot any issues in production that come up-late packaging, failing test reports, samples due dates

Work with The Design department in regards to tech and style packages in regards to the labels.

Work with Purchasing agent in regards to cost of garment to make sure that sku set up/UPC and available for the factory to ship the Production.

Help the factory work with sales/merchandising to send out pre-production samples/production samples for approval.

JP Morgan Chase- Manhattan, NY 01/2007 to 05/2007

Receptionist/Administrative Assistant

Answered all customer service phone calls.

Handled and made all conference rooms appointments for employees and their clients.

Floater Receptionist for two buildings and desk security for floors.

Document all incoming mail packages and distributed them.

Goldman Sachs Co- Manhattan, NY 04/2005 to 09/2005

Console Operator /Receptionist

Scheduled and organized conference calls for presentations and meetings

Handled all the phone calls for the worldwide directory for Goldman Sachs.

Screened all calls in and out of the Goldman Sachs.

Helped trouble shoot any calls for clients as well as for employees.

Mount Sinai/ NYU/HJD & NYUDT Hospital Manhattan, NY 03/2002 to 09/2004

Front Desk Receptionist/Customer Service Agent/ & Billing

Answered all customer service phones and all e-mails of four hospitals.

Kept accurate file records of all inquiries pertaining to purchased materials.

Answered all complaints for all undelivered items.

Entered data entry for all requisitions and P.O.s.

Interacted with all Purchasing agents and handled all vendor- related problems.

Made appointments for the Executive Director and answered phone calls.

Expedited all orders and made sure that all departments received the orders

Handled all credit holds, A/P & A/R issues, and purchased requested hospital supplies.

Reviewed all invoices and assist with sending them out to the vendors, A/P, and departments.

Solved vendor payment issues and gave correct P.O. number.

Handled any A/R payments in regards to health ensures and solve billing issues

Receptionist front desk answer telephones and direct calls to the appropriate for the department.

REFERENCES ARE AVAILABLE UPON REQUEST.

Contact this candidate