Customer Service Manager

Deborah A. Ott

*** ******* ****** **** 732-***-****

Manalapan, NJ 07726-3130 ***.*******.*@*****.*** https://www.linkedin.com/in/deborah-ott-883606a8

OBJECTIVE:

To obtain an entry level position for a management/marketing role in order to utilize my education to promote leadership and profitability.

EDUCATION:

EAST STROUDSBURG UNIVERSITY, EAST STROUDSBURG, PA

Bachelors Degree Candidate – Business Management, Concentration: Marketing

Expected Graduation: DEC 2015

BROOKDALE COMMUNITY COLLEGE, LINCROFT, NEW JERSEY

Associates Degree Business Administration, AA JAN 2014

EMPLOYMENT HISTORY:

PUB 447, EAST STROUDSBURG, PENNSYLVANIA

MIXOLOGIST JULY 2015 – DEC 2015

•Manage inventory control, replenishment and reporting for daily service

•Oversee bar operations for efficiency and organization for optimal customer service

•Ability to multi-task and execute functions within a fast pace environment

LOG CABIN BAR AND GRILL, TANNERSVILLE, PENNSYLVANIA

ASSISTANT MANAGER DECEMBER 2014 – JULY 2015

•Supervised staff, managed schedule, and ensured satisfaction of customers

•Accepting and tracking inventory

•Solve any staff issue with customer service

SLEEPY’S, MANALAPAN, NEW JERSEY

SALES REPRESENTATIVE JULY 2012 – JANUARY 2014

•Responsible for tracking, receiving and accounting for all stock inventory

•Eligible for setting up personal accounts, emails and setting deliveries for customers

•Excellent customer service including follow ups calls, up-selling for any new additions

CHEEBURGER-CHEEBURGER, MANALAPAN, NEW JERSEY

ASSISTANT MANAGER NOVEMBER 2011 – JULY 2012

•Proven ability to thrive in a busy restaurant environment by assuming additional

•Managed daily operations including the opening and closing of the restaurant

•Superior customer satisfaction / relations

HARMON’S DISCOUNT, MANALAPAN, NEW JERSEY

SALES ASSOCIATE OCTOBER 2009 – NOVEMBER 2011

•Processed all customer transactions and requests courteously and efficiently

ADDITIONAL QUALIFICATIONS:

•Proficiency with Microsoft Excel, Word, PowerPoint, and Access

•Extremely organized and ability to multi-task various deliverables simultaneously

•Strong interpersonal, verbal and written communication skills

•Highly motivated self-starter with a positive, can-do attitude

Deborah A. Ott

417 Gordons Corner Road 732-***-****

Manalapan, NJ 07726-3130 ***.*******.*@*****.***

PROFESSIONAL REFERENCES

BOB PROSSER

Regional Sales Manager at Sleepy’s

1064 Us Highway 9, Gateway Shopping Center, Parlin, NJ 08859

Cell: 732-***-****

DEMETRIC TILLSMAN

District Sales Manager at Sleepy’s

Email:**********@*******.***

1064 Us Highway 9, Gateway Shopping Center, Parlin, NJ 08859

Cell: 908-***-****

FRANK PRINCE

Showroom Manager at Sleepy’s

15 U.S. South, 351 U.S. 9, Manalapan Township, NJ 07726

Cell: 732-***-****

KEVIN RUSSO

Restaurant Manager at Log Cabin Bar &Grill

1000 PA-611, Tannersville, PA 18372

Restaurant: 570-***-****

Cell: 570-***-****

HOLLY GALOP

Manager at Pub 447

505 Poole Rd, East Stroudsburg, PA 18301

Restaurant: 570-***-****

Cell: 484-***-****

JANETTA WALSH

Mentor

Email: *******.********-*****@********.***

26 Woodland Circle, Manalapan, NJ 07726

Cell: 732-***-****

Contact this candidate