Manager Care
Resume:
Judith Warsaw RN-BSN MBA CCP DN
Rosedale, MD 21237
*****************@*****.***
OBJECTIVE:
To pursue a rewarding career that will utilize my MBA, management, supervision and administrative skills so
My varied skills can be profitably utilized to achieve corporate objectives.
PROFESSIONAL SUMMARY
Four years of health care management experience. More than 20 years of nursing and case management experience. Was a key contributor for HCHB; a new software implementation for a new medical documentation program.
Planned and implemented a new clinical facility in Odenton, Maryland. Developed updated policy and procedures.
Specialized in organizational assessment and strategic planning throughout my MBA program
Provide highly skilled, professional, compassionate quality nursing care for patients, their families, and the community. To positively transform the experience of the home care visit within diverse populations
Computer skilled, proficient with Excel, Microsoft office, and Power point. Manage heavy daily patient volume including telephone triage, appointment scheduling, and patient referral. Proficient in all documentation/record maintenance/paperwork to ensure the accuracy and patient confidentiality.
CREDENTIALS
Board Examination
License, State of Maryland
Delegating Nurse
Chronic Care Professional
2005
EXPERIENCE
Total Health Care – July 2014-Present
Clinical/Site Manager:
Planning, managing, implementing, evaluating and monitored clinical activities. Responsive to the needs of THC’s patients, communities and other stakeholders.
Develop a culture of operational excellence in all team members
Manage patient flow, systems and processes. Ensure proper coverage for patient care areas by monitoring appointments and patient flow to improve/maintain daily and budgeted productivity goals/encounters.
Develop and implement processes and procedures to support the Primary Centered Medical Home (PCMH) requirements.
Monitor adherence to quality assurance surveillance programs, analyze and develop action plans for Process Improvement as indicated.
Select and implement performance improvement initiatives based on TCH quality plan and also on analysis of needs of the clinic, manage performance improvement actions and outcomes within a collaborative framework.
Collect, analyze and report data to assess center operations, as required.
Responsible for fiscal management and control for corporate resources at the site level; plan and manage department’s budget including the monitoring and allocation of expenses.
Work collaboratively with providers to ensure the clinic is efficient and meets customer’s needs.
Managing and coordinate clinic schedules.
Promote patient advocacy among all staff.
Communicate and collaborate with other departments to assure the needs of site are addressed.
Submit reports as required and use reports to monitor outcomes, take appropriate improvement and follow up actions.
Directs the operational team to meet or exceed target performance indicators.
Identify, develop and recommend professional development needs and opportunities and coordinate/conduct training.
Conduct performance evaluations, formal and informal coaching and recommend disciplinary action.
Establish, implement, communicate, and maintain departmental vision through assessment, goal-setting, annual and strategic planning in support.
Maintain effective and cooperative working relationships with community health resources and agencies to ensure quality, responsive, and efficient service.
Responsible for providing leadership, oversight and guidance for the efficient, day-to-day operations for health centers
MedStar Visiting Nurse Association - 10/2012 -
7/2015
Operations Director:
Member of development team for new computer documentation and utilization review program
Directs the operational team to meet or exceed target performance indicators.
Provides direct leadership of the following functions: Clinical services, MDS Process Management, Clinical Staff Scheduling, Nursing Education Program and Quality Assurance Programs.
Ensures that the total needs of patients and residents are consistently met in accordance with facility standards and governmental regulations
Managed team meetings to keep all personnel members up to date with organizational changes. Monitor all staff members are compliant with continuation of education requirements.
Prepared quarterly and annual reviews of the team that includes all clinical and non-clinical employees.
Presented recognition and reward associated with the individual professional practice and clinical expertise.
Perform concurrent review of charts; experienced with Home Care Homebase and Mckesson.
Submit reports as required and use reports to monitor outcomes, take appropriate improvement and follow up actions.
Collaborate with other hospital staff members, and hospital liaisons to establish and maintain a consistent standard of service and care.
Promote clinical excellence in patient care in the home and professional nursing practice through the encouragement, promotion and support of career development and engagement.
Advocate for the patient when ethical application of practice standards contribute to positive patient outcomes through planned collaborative care.
VNA of Maryland
7008 Security Blvd, #200, Windsor Mill, MD 21244
2007-2012
Nurse Case Manager:
Provide home health visits and admissions per Medicare guidelines. Perform and oversee chronic illness teaching and administration of skilled care in order to prevent re-hospitalization and promote safety and wellness in the home.
Conduct the assessment of systems and assessed for complications of therapy. Implement and oversee for the efficacy of treatment modalities. Confer with my team through team meetings with the multidisciplinary team to promote communication and continuity of care.
Provide education to the nursing staff on how to administer IV infusions to ensure that they are safely performing this skill. Use the nursing process for triage problem calls after-hours, to assess clients need, troubleshoot over the phone for resolutions, and if necessary perform after hour visit, or direct to ER for emergencies.
Home Call Nursing 2005-2007
4701 Mount Hope Dr., Suite A., Baltimore, MD 21215
Nurse Case Manager:
Visit patients with sub-acute conditions in their homes CVP assess, nurse case management, admin of wound care,
Assess clients for complications of therapy and disease process. Responsible for coordination of care with Case Manager and Doctor.
Perform skilled teaching to promote wellness, and improve patient knowledge base.
Perform skilled nursing care, venipuncture and Oasis Start of Care/ Resumption of Care.
Concordia University 2016
MBA with concentration in healthcare administration in final semester
Western Governors University 2012
Bachelors of Science in Nursing
Excelsior College 2006
Associate Degree in Nursing
AFFILIATIONS
American Nursing Association
2008-Current
CERTIFICATIONS
Certified delegating nurse
Certified chronic care specialist
IV certified,
CPR certified
References available upon Request
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