Customer Service Manager
Resume:
Shantel Harrell
*******@*****.***
Objective: I am Interested in joining a growing and prominent company in using my skillful and precise skills in performing venipuncture and capillary sticks. I am also very accurate in vital signs and collecting and storing blood samples. Possess excellent customer service skills and have excellent patient and donor relations skills. I am also known for having a gentle touch and the ability to alleviate patient anxiety. I also possess a CDL class B and I am a excellent driver of Coach and other motor vehicles.
Experience:
Gulf Coast Regional Blood Center Houston, Texas
Phlebotomist April 28, 2014 to July 16, 2015
Drew blood from patients and donors.
Executed daily operations of phlebotomy
Assembled tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton and alcohol on work t
Verified and recorded identity of patient and donor.
Was instrumental in screening and hemotroning blood samples.
Conversed with patient and donor to allay fear of procedure.
Conducted interviews and took vital signs.
Drew and tested blood samples to screen donors at blood bank.
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Implemetrics Houston, Texas
Office Manager Sept 27, 2010 to Dec 23, 2013
AFC Houston, Texas
Bus Driver June 1, 2002 to Aud 21, 2007
Aldine Transportation Houston Texas
Bus Driver Nov 01, 1996 to May 28, 1999
Education:
Sanford Brown Houston Texas
MA certification August 2010
Lone Star College Houston Texas
August 2007- 2010
Prairie View A&M University Prairie View, Texas
Aug 1991- May 1995
License:
References: Available upon request
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