Customer Service Air Force

Chaule’ Miller

**** ***** ******, ***** ******, MD 20695 301-***-**** ************@*****.***

Professional Summary

Being driven to exceed goals and build long term relationships with customers as well as employees is what I bring to the table. Delivering positive experiences through high quality customer care is my strong suite. Working under pressure and adapting to my environment as well as diverse situations is a result of being in the customer service industry as well as being a dependent of a service member traveling and moving around the world meeting a variety of individuals.

Experience

UNITED STATES AIR FORCE 31ST FIGHTER WING FINANCE OFFICE [40 HRS/WK]

Summer Hire Clerk Aviano Air Force Base, Italy June 2010- September 2010

Skillfully developed departmental goals, objectives, standards of performance, policies and procedures

Strategically planned methods to achieve operational goals and targets

Routinely collaborated with department managers to correct problems and improve services

Assisted in resolving and satisfying client requests and internal operational issues

As a summer hire employee participating in debt services, record keeping, strategic individual budgeting, cost containment was part of everyday responsibilities

Record keeping includes using the outlets: Microsoft Office, Microsoft Excel, as well as USAF Finance Software Databases

ARMY AND AIR FORCE EXCHANGE SERVICES FOODCOURT [>20 HRS/WK]

Food Court Cashier Aviano Air Force Base, Italy May 2011- April 2012

UNITED STATES AIR FORCE 31ST MEDICAL GROUP [40 HRS/WK]

Out Patient Summer Hire Receptionist Aviano Air Force Base, Italy May 2012- September 2012

maintained computerized record management systems to record and process data and generate reports

established staff schedules and assignments based on facility needs and equipment availability

maintained good communication between department heads, medical staff and governing boards by attending meetings and synchronizing interdepartmental functions

communicating with doctors and nurses for the proper filing of documents, fulfilling requests for medical record copies, and record keeping were a part of everyday operations

DARDEN: OLIVE GARDEN [20-30 HRS/WK]

Waitress 3620 Crain Highway, Waldorf, MD 20603 May 2014 – December 2015

Met goals set daily for sales on appetizers, desserts, alcoholic beverages, and add-ons continuously

Adjusted to periodic promotional changes by learning new products, advertising and selling them within allotted time

Upheld Darden standards while greeting and attending to guests which would include: using proper word play avoiding derogatory words (no, cant, if not, but), clean appearance, using proper pivot points when serving guests, inconspicuous attentiveness to guests needs. For example noticing and refilling a guests drink before it is asked of you, clearing the table of empty and unwanted trash and dishes, as well as exercising time management skills

Exercised teamwork skills by communicating with your room partner, their needs as well as their guests needs

Assured food was presentable and hot before serving to guests,

Following proper procedure when dealing with guest complaints by going up the proper chain of command and communicating clearly the cause of the complaint and understanding how to prevent it from reoccurring

Making sure every guest that walks into the building receives the proper Italian dining experience by providing delicious food and exceptional customer service was a part of everyday operations

Education

Aviano American High School Enrollment 2010-2013

Aviano Air Force Base, Italy

Henry E. Lackey High School Enrollment 2013-2014

3000 Chicamuxen Road, Indian Head, MD 20640 Graduated 2014

College of Southern Maryland Enrollment 2014-2015

8730 Mitchell Road, La Plata, MD Pre-Nursing

Skills & Abilities

Strong presentation skills

Strategic planning capability

Accomplished leader

Organized

Excellent customer service skills

Calm under pressure

Skilled in Microsoft Word/Microsoft Excel

Exceptional attention to detail

References

Vinnie Ernst

Olive Garden General Manager 301-***-****

Durell Whalen

Olive Garden Culinary Manager 443-***-**** ********@***.***

Brandon Wright

Former Medical Group Coworker 410-***-****

Latisha Simmons

Former Medical Group Supervisor 605-***-****

Shawn Coil

Former Finance Office Supervisor 478-***-**** *******@*******.***

Tommy Pervis

Former AAFES Foodcourt Manager *******@*****.***

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