Customer Service Management

David Cheesman

*** **** ****** *** *** Moline, IL 61265

Ph: 309-***-**** E: ***********@*****.***

Objective

To apply my 11+ years of work experience to pursue a career in Transportation management,

Build my skills and work toward a higher level Management position.

Experience

Fleet Manager, CRST // Eldridge, IA October 2012 – Present

Manage a staff of 50 individuals to ensure high delivery of customer service and fleet profitability.

Daily coaching and management of Drivers.

Develop relationship with Drivers to develop better performance and encourage retention.

Manage equipment utilization.

Dispatch freight.

Authorizing pay related items.

Ensure safety procedures are followed.

Work with Customer Service and Load Planning personnel to obtain loads for fleet.

Act as liaison between driver and internal departments.

Be a key player within our fast paced Operations team.

Supervisor, UPS // Davenport, IA October 2008 – October 2012

Supervise a crew of 30+ employees responsible for unloading incoming trailers

Work with and motivate employees to improve their production levels and develop methods of

improving efficiency and safety

Oversee employee safety committee

Responsible for productivity in the building and the success of our sort

Mastered every supervisor position in the building

Certified in Hazmat and Air Access

Mover, Argo Moving Company // Bettendorf, IA July 2010 – October 2012

Work with my team to quickly and safely load and unload moving trucks for residential and corporate clients

Package Handler, UPS // Davenport, IA August 2007 – October 2008

Unload incoming trailers and sort packages in a fast-paced warehouse environment

Exceeded production levels, and abided by safety policies

Promoted to supervisory position after 14 months on the job

Receiving, Lowes Home Improvement // Davenport, IA August 2006 – August 2007

Unload and verify incoming shipments

Processed customers’ special orders with accuracy and completed necessary paperwork

Stocker, Kmart // Moline, IL December 2005 – August 2006

Received shipments, organized warehouse and stocked shelves

Provided customer service

Education

Moline Senior High School 2000-2004

Black Hawk College

Continuing Education

CRST offered classes - Foundations of Management Level 1 and Emerging Leaders program 2015-2016

Skills

Through my experience at CRST and UPS, I have developed management skills, and the ability to make

quick, correct decisions under pressure. I do my best work in a fast-paced or physical job where my leadership skills can be applied and grow. I have 8+ years of experience with supply chain and transportation, from Management to receiving to stocking retail shelves. The classes offered at CRST have taught me more about the industry. They also strengthened my leadership and presentation skill.

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