Service Manager

BHANUMATHY .N.G

Whitefield, Bangalore ******

E-Mail: ************@*****.***

Mobile number: 948-***-****

Home: 082**-******

Professional Profile

An Analyst with over 5.2 years experience in Medical Equipment Industry. Worked on Service Contract sales / business development and AR collection of Medical Equipment.

Experience in business analysis for estimation and prediction of business growth. Abilities in independently performing the spectrum of tasks ranging from conceptualisation to deployment. Adept at successful implementation of business solutions in organisations within pre-set Revenue targets and deadlines. Ability to motivate teams in optimising their performance levels.

Skill Sets

BI Tools: Business Objects XI, Congnos, Focus.

ERP Tools: Oracle 11g, IBM Mainframe (Humming Bird)

CRM Tools: Siebel 8i

Collaborations Platform: Support Central

Office Package: MS – PowerPoint, MS Excel, MS Word

Areas of Expertise

Process Execution

Team interaction for requirement gathering, risk assessment.

Interact with team members to ensure smooth progress of work.

Team Co-ordination and Management

Resolve support/operational issues in liaison with Product Managers & Team.

Plan and co-ordinate competency development activities.

Provide support to Product Managers and create an environment for information sharing.

Career Highlights

October 2009 till date with Wipro GE Healthcare, Bangalore.

Role: MSA Analyst

Identifying the service related issues and ensuring the smooth flow with co-ordination of business manager.

Preparation for and active participation in the Business Review meetings and issue triages.

Tracking the customer account and driving the dealer/team in collection of pending payment by tracking the account receivables and active follow-up.

Conceptualizing & implementing action plans for Service contract related queries of internal and external stake holders and executing action plans.

Collating the business opportunity data and estimated revenue report for the business growth and improvement work on action plan for achievement of quarterly growth target.

Risk management by identifying the business risk in meeting the target.

Reporting Routines

ß MSA Dashboard Report à : Reports the visibility for the Opportunity and capture of MSA Business

ß MSA Pipeline metrics à : Report displays the On Hand Revenue

ß CR for US/Devices à: Report summarised the Total contract captured rate on basis of product, Stake holders.

ß Assure Revenue à : Reporting the predicted business revenue for the next quarter.

ß Contract Opportunities à This report will showcase the total warranty, Business capture and future opportunity.

ß Contract Conversion Rate à Reporting the visibility on business closed from identified opportunity.

ß Point of Sale Report à Reporting the estimate of revenue flow on extended warranty per quarter.

ß MSA revenue walk à Reporting the revenue achieved till date with prospective list and assured revenue.

ß Weekly Service Tracker à This tracker gives the visibility on Target, Estimate,Acheviement and top Revenue opportunities.

January 2008 till February 2009 - Wipro Ge Healthcare, Bangalore

Role: AR Executive

AR Collection - Daily follow-up, Weekly update – Measurement against quarterly targets.

Target AR collection to reduce the Past dues of Service Department.

Academic Credentials

Bachelor of Commerce, Mangalore University, -Passedout 2001

Master of Business Administration, VMRF University - Passed out 2005

Personal details

Date of Birth - 5 August 1979

Address. - Arji Post,Virajpet,Coorg district - 571218

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