Management Service

IRZAUD I. BACCHUS

Mobile: 917-***-**** *******@*****.***

SUMMARY

An accomplished Senior Information Technology Executive with over 20 years of extensive global experience in deploying new technologies across large organizations in the financial services sector. Solid, large-project management skills, while retaining hands-on technical expertise. Record of on-time delivery of complex projects that involve significant software development efforts, in combination with global networks.

Highly knowledgeable in all IT areas as well as business principles and processes using ITIL methodologies. An understanding, innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, fairness, and loyalty. Experience in:

Project Management / Network & Systems Management / OSS & BSS Applications Development / Information Security / Vendor Management / Staff Management & Development / Organizational Planning / Strategic Planning / Financial Planning & Management.

Has acquired Healthcare IT experience in the past year.

PROFESSIONAL EXPERIENCE

BT RADIANZ, INC., New York, New York 2001 to 2015

Senior ITIL Service Design Architect, Business Process & Systems

Managed a team of 100+ designers and developers, split across the UK, Kuala Lumpur and India that architected, designed and built OSS/BSS systems for Radianz products.

Designed and built a cost-effective, scalable, full-lifecycle business-support platform utilizing SDLC / Agile methodologies as needed for Radianz’s global business along with key stakeholders, encompassing requirements / proposal preparation, cost benefits analysis, network / systems / application design, security conformance, process design, service delivery, service management, billing, key performance indicator reporting, performance / capacity management .

Demonstrated the ability to integrate across the Enterprise since the Radianz products were underpinned by a wide range of technologies, products, and tools, including

oNetworking : Gig Ethernet Networking, DWDM, Juniper (MX960/ QFX 3500), ADVA (201/206/210), Cisco (1941/2911/2951/2960/3750/3650/ASR1K/ASR2K), Vega Voice Gateways, MPLS, Layer 2 (dot1q, QinQ,VLAN Translation), Multicast, VOIP,

oSecurity : Netscreens /Nokia IP 740s / Checkpoint Firewalls,

oProbes : Corvil, JDSU,

oMiddleware / Messaging : Websphere, TIBCO, XML,

oDatabases : Oracle, MySQL,

oCOTS Applications : Infovista, HP Openview, SMARTS, Netcool, Expedio, Classic, TBS Metasolv, Portal Infranet,Business Intelligence,

oOperating Systems : Linux, Windows,

oWeb Application technologies : HTML, CSS, Javascript, PHP, Perl, Python, Adobe/Ruby/Zend

Frameworks,

oCloud products : Time as a service ( TaaS ), Network as a service ( NaaS ).

oBPM Tools : Microsoft Visio Modeler, LucidChart, Visual Paradigm, JBOSS jBPM Suite

Instituted stringent guidelines for quality assurance that included User Acceptance and Operational Readiness testing scenarios. Defects and negative customer experiences on deployment were reduced by twenty five percent.

Chaired a continual process improvement forum that reqularly reviewed oppurtunities for improvement against installed products and wrote the funding justifications required that included but not limited to system enhancements, additional automation, data cleanse activities.

Contributed to the successful and profitable deployment of 20+ Radianz Products in its Portfolio from startup through acquisition by BT.

Head, Service Delivery / Service Management

Responsible for ensuring the delivery of end-to-end IT services in Radianz focusing on reducing service costs, cost transparency, service quality and business-partner satisfaction. Managed a team of 7 direct reports with a support staff of 200+ with a total operating budget of $100+ million dollars servicing over 3000 clients, 20,000 connections and 120,000 voice ports.

Created appropriate service level agreements, customer-focused metrics and flexible delivery models that included managing internal resources as well as third-party vendors were key components of the integrated approach to supporting current and future business needs.

In addition, responsible for developing Service Delivery,Service Assurance teams to provide integrated voice and data services for all BT customer locations.

Organized a Center of Excellence that developed standards, policies and best practices in supporting Managed Services across the Radianz enterprise.

Reorganized and developed new processes resulting in a total staff reduction of 15%.

Evaluated and managed all outsourcing agreements.

Responsible for the IT processes used to deliver all Systems Division Services and the associated metrics teams.

INSTINET CORPORATION, New York, New York 1999 to 2001

Head of Global Infrastructure Engineering Services

Managed a global team of 37 engineers and programmers across the US, UK, Asia Pacific regions for the Networks, Systems, Information Security and Enterprise Management organizations.

Established core operating principles for the team and successfully integrated the aforementioned four previously fragmented technology disciplines providing an end-to-end, cohesive Infrastructure Engineering service thus providing a clear entry point for customer engagement.

Engineering responsibilities included design, maintenance, third level operational support for,

othe Layer 2 trading, the Layer 3 IP internal and client distribution networks,

osystem administration of all Linux, Sun application and database servers,

oenterprise management tools used for proactive monitoring of all networks, systems and applications,

ofirewalls, certificate of authority, vulnerability scanners, honeypots,VPN servers.

Information Security Officer

Led a team of 9 information security specialists that strengthened and managed the implementation of the company’s risk-based Global Information Security Program across the US, UK and Asia Pacific region.

Proactive approach established to ensure that security policies and procedures were followed :

oImplemented regular penetration testing activities using Counterpane that resulted in the identification of vulnerabilities in the DMZ, application servers that mandated accountable policies for systems hardening, dual pronged network security using network access control lists and firewalls, remote access via VPNs.

Implemented policies and verified compliance :

oInstituted program to enforce acceptable use policy of servers by deploying Pentasafe monitoring agents and identifying misuse that resulted in a number of Instinet employees being prosecuted for policy violations and illegal activities.

oConducted impromptu security audits on servers, networks to ensure compliance.

Director of Global Enterprise Management Operations and Architecture

Led a team of 12 developers that architected, designed, implemented and supported the global enterprise management strategy in the US, UK, and the Asia Pacific region by refining the existing architecture deployed as follows :

Adopted a de-duplication, root cause architecture using the SMARTS / NerveCenter correlation engines that reduced the number of alerts to manageable, actionable ones thereby reducing the MTTR by 30%.

Developed a set of guidelines for application instrumentation implemented by HP and Sitesccope agents that drove in-house application development standards to facilitate root cause analysis, automation for recovery.

Consolidated from a number of element managers onto a single platform ( HP’s Operations Center ) that removed a number of duplicative systems along with accompanying hardware and software cost savings of approximately $200k.

Provided a service level view using the consolidated platform that was able to clearly identify the service impacted versus the prior model that monitored network, systems, applications independently and reduced manual deduction by 60%.

Implemented auto-ticketing via Remedy integration to HP reducing MTTR by 60 minutes.

Integrated application performance data via SAS and network performance data via Infovista into a data warehouse for capacity planning resulting in proactive growth planning and mitigating the 6 month delay previously experienced with the reactive approach.

CITICORP 1989 to 1999

Vice President, Network Management and Systems Automation

Managed a team of 14 enterprise technology management specialists that selected, designed and implemented enterprise management platforms and toolsets for Citicorp’s global network and mission-critical systems, applications.

Led the selection team for Distributed Systems Integration platforms that included Tivoli, CA Unicenter, BMC Patrol, HP Openview before selecting HP Openview for use in the Retail and Consumer divisions globally. This contributed to Citicorp’s transformation strategy to consolidate datacenters globally ( from 16 to 3 ) that resulted in approximately $2M in hardware and licensing cost savings.

Implemented the first Systems and Network Management router network to manage and deploy HP Openview along with providing out of band access to all servers and routers via terminal servers and remote power devices. This design facilitated a follow the sun management model across the US, European and Asian regions.

EDUCATION

New Jersey City University, Jersey City, NJ

BSc, Computer Science, 1995 – Summa Cum Laude

Contact this candidate