Life Insurance Customer Service
Resume:
DENNIS A. RANGE
Riverview, Fl. 33578
Phone: 813-***-****
actvun@r.postjobfree.com
OBJECTIVE: To provide a top level of customer service as a Service Advisor-Brandon Honda.
RECENT WORK HISTORY
Independent Insurance Agent Feb. 2014-Present
Field Agent/Broker in the Tampa Bay market. CMS Certified in Medicare and the Federally-Facilitated Marketplace. Also associated with DirectHealth and the Walmart partnership to provide potential clients information on Health and Medicare Plans.
Humana Health Insurance Agent, Tampa, FL May 2013-Feb. 2014
*Medicare Enrollment Specialist: Trained and Certified with Humana Insurance Company as a
Medicare/Medicare Advantage enrollment specialist. Licensed in 28 states to inform, educate and sell
insurance and/or Supplemental insurance plans to Medicare eligible recipients.
Insurance Professional, Tampa, FL Aug. 2006-May 2013
*Benefits Counselor/Certified Enroller: Experience working as an independent insurance agent in the Tampa Bay area and surrounding counties. Introduce clients to a variety of Life, Health and Supplemental Plans. Primarily participated in One-on-One enrollments with Colonial Life Insurance, Univers Workplace Benefits and Sunbelt Worksite Marketing.
Currently appointed with the following insurance companies:
Assurant Health
American Heritage Life Insurance Company
Cigna Health
Coventry Health & Life Insurance Company
Genworth Life & Annuity Insurance Company
MetLife Insurance Company
Cummins Southeastern Power, Tampa, FL Feb. 2004-Oct. 2005
*Service Advisor: Process W/O in reference to customer’s complaint. Additionally, served as member of Safety committee, back-up person for collecting, correcting and completing credit cards, checks and cash transactions.
Ensured the documentation of the 4 C’s:
Complaint,
Cause,
Correction and,
Coverage
PAST WORK HISTORY
Tower Diagnostic Center of Brandon, FL Nov. 2002-Jan-2004
*Medical Records Clerk: Facilitate the release and receipt of patient’s medical radiology records according to HIPPA standards. Also responsible for the storage and refilling of radiology films, Attorney subpoena’s and Court orders.
Brandon Regional Hospital, Brandon, FL. Feb. 2002-Nov. 2002
*Department Film Courier: Ensure the timely delivery of x-ray films to the hospital, Outpatient Center and various doctor facilities in the surrounding Brandon area. Assist with the release of an X-ray jacket to patient, Attorney with subpoena or other Court-ordered documentation.
ASCO Valve Manufacturing Company, Aiken, SC. Mar. 1997-Jan. 2001
*Manufacturing Assembly/Materials Supervisor. Directed a workforce of 10 warehouse/receiving personnel as well as 25/30 assembly line personnel. Participate in the department’s quarterly audit while maintaining an accuracy rate of 95%. Familiar with JIT, Kanban systems and Lean manufacturing concepts.
Square D company, Columbia, SC. Sept. 1988-Mar. 1997
*Assembler ‘A’. Involved in the assembly of a variety of AFC’s (Adjustable Frequency Controllers) and layout of MCC’s (Motor Control Centers). Installed wire assemblies, electronic components and programmable logic components according to the customer’s specifications.
US NAVY, Virginia Beach, VA. July 1978-Apr. 1988
*Aviation Electricians Mate, Second Class. Primarily involved in the troubleshooting and/or replacement of malfunctioning electrical system components. QA/CDI certified on several aircraft types. Also acted as shift supervisor on several squadron detachments.
EDUCATION/SPECIAL TRAINING:
1974 Graduate of Leto Comprehensive High School, Tampa, FL.
2013 Medicare Sales Training & Certification Program, Washington, DC.
2012 Medicare Sales Training & Certification Program, Washington, DC.
2012 BCBS Individual Product Certification, Gorman Health Group, Tampa, FL.
2009 On-Line Enrollment Specialist, Univers Workplace Benefits, Orlando, FL.
2009 Certified Consumer-Driven Benefits Specialist, Colonial Life Insurance, Columbia, SC.
National Enrollment Team (NET) Certified, Colonial Life Insurance, Columbia, SC.
Harmony Enrollment Call-Center Certified, Colonial Life Insurance, Columbia, SC.
ICPSA Certified, Colonial Life Insurance, Columbia, SC.
LTCI Certified Counselor, WEBCE online training.
Communicative Supervisor Trained, Emerson Electric Corporation/ASCO Valve
Train-the Trainer Certified, Fred Pryor Seminars, Columbia, SC.
Competing & Winning through Quality, Square D Company, Columbia, SC.
Total Quality Management, Square D Company, Columbia, SC.
Leadership & Management Education Training (LMET), US Navy, Jacksonville, FL.
Advance Electronics & Electrical Theory (AVIC7), US Navy, Millington, TN.
Basic Electricity & Electronics Training (BE&E), US Navy, Millington, TN.
REFERENCES
Emma Leach, Benefits Enrollment Counselor/Specialist
Colonial Life Insurance
Wilmington, NC.
Frank James, SR., Retired
Pasco County Government Official
Land O’Lakes, FL.
Rhumell Smith, Retired Teacher, Hillsborough County
Department of Juvenile Justice
Tampa, FL.
Elbert ‘chuck’ Taylor, Teacher and Business Owner
Taylor Global, LLC
Tampa, FL.
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