Customer Service Representative
Resume:
JUDE LEBI
Chevy Chase MD, 20815
*********@***.***
EDUCATION
Columbia Union College, Takoma Park, MD 2004-2009
Graduated
B.A. in History
B-CC High School 2000-2004
Graduated (H.S. Diploma)
QUALIFICATIONS
*Work well with/without supervision.
*Excellent with customer support services.
*Great ability to multi-task while prioritizing and remaining focused on the essence of an issue.
*Skilled at learning new concepts quickly while working well under pressure.
WORK EXPERIENCE:
Inventory Assistant, National Archives, 700 Pennsylvania Avenue, NW Washington DC, 20408 April 2011-Current
Provide support for the sales floor department which includes: answering multi-lined phones, receiving incoming merchandise supplies, accurately verifying counts with packing slips, invoices, purchasing orders, and printing tags and merchandise labels for products being sold on the floor.
Working closely with the inventory coordinator in monitoring stock levels of: supplies, daily physical inventory, and effectively recording all physical discrepancies or damages during shipment.
Assisting in the preparation and shipment of customer mail orders.
Monitoring the proper delivery of merchandise within the different departments at the National Archive.
Supervise the gift shop website by: pulling orders, preparing them, and shipping them out to respective customers for delivery.
Guest Service Representative/Night Auditor Extended Stay America, 205 Professional Drive, Gaithersburg, Maryland, 20879. May 2008-March 2011
Consistently offered professional, friendly and engaging service.
Greeted, checked in and settled guest accounts while ensuring all service standards are followed
Maintained accurate records of daily transactions and cash handling, which included currency exchange and balancing a float
Handled guest requests, questions and concerns effectively and promptly
Promoted a professional team environment
Followed department policies, procedures and service standards
Performed any and all other tasks assigned by management
Upheld the highest standard of internal and external customer service at all times
Administrative Assistant, 7600 Flower Avenue, Takoma Park, MD 20912 August 2007-April 2009
Typed and compiled a variety of correspondence, reports, forms, etc. from notes, written and verbal instructions and written procedures using word and data processing systems.
Performed filing duties including file information searches.
Prepared outgoing correspondence for mailing and distribution.
Answered telephone, arranged appointments, took calls, and answers inquiries.
Prepared requisitions for purchase of supplies and equipment.
Sorted and distributed incoming mail.
Provided office support as necessary.
Ensured confidentiality of records and correspondence.
Salary Requirements: $35,000-$45,000
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