Management Customer Service

PERSONAL INFORMATION

Theophilus Asare

Valley View Oyibi, V. V. 24 Accra (Ghana)

026*******-*** 4553309

********@*****.***

PERSONAL STATEMENT

Strategic and analytical finance professional with 6+ years of success in finance reporting, analysis, and project management. Consistently meets deadlines, resolves discrepancies, and increase company revenue. Highly skilled at maximizing productivity through detailed analysis and process improvement to impacting the society at large.

WORK EXPERIENCE

September, 2010–Present

Full-time

November 2015

Part-time

November, 2009 – 2010

January, 2009- August 2009-National Service and 5 months extended contract.

Finance and Administration Manager

Telligent (GH) Systems Limited, Accra (Ghana)

Duty:

Responsibility for all aspects of IFRS,GAAP, Accounting requirements reporting into the local Managing Director and a dotted line to the CEO in Accra

Responsible for; month-end reviews and reporting, cost and overhead analysis, budget preparation and monitoring.

Responsibility for Management Accounts, Financial Statements, Compliance, Risk, Controls and supporting Commercial decisions

Implemented Budget Process from scratch; new capability to produce budgets within 3 working days.

Ensured monthly reporting on time to CEO and Group level; improved from 1 week to 3 day close on ledgers.

Improved Internal Audit score from 3 significant issues to 0 in the first year.

Implemented accounting package from Talley to Quick books.

Recruited and trained 4 team members to improve timescales for closing monthly accounts and sales

Responsibility for managing a team of 4 including 1 transactional/processing staff and 3 sales staff

Slashed payroll/benefits administration costs 15% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

Chasses Debtors and Debt collection plan

Manages SSNIT, VAT & Taxes and PAYE

Preparation of budgets and cash flow projection,

Preparation of financial statement, Payrolls, Bank Reconciliation Statements and final account transactions

Business Plan & Strategy

Client acquisition & Support

Internal Audit

Sales, Negotiations and Marketing Strategies

OSKAA TECHNOLOGY

Operations Officer

Duty:

Ensuring that service delivery standards are maintained.

Assisting the company in its strategy to secure more high valued services, client partnerships and long term contracts.

Managing bid preparation, pricing, and reviewing activities for all project tenders.

Promoting & maintaining awareness and compliance of H&S in accordance with best practice and legal requirement. Working hard to build professional and proactive relationships with other management teams.

Controlling and planning staff rotas to take into account holiday and sick leave.

Anticipating market trends in a fast changing b business environment.

Leading & developing the team in all aspects of hospitality, guest satisfaction & overall customer service.

Accounts Executive

Telligent Systems Ltd. Accra

Duty:

Negotiated contracts with vendors- University of Professional Studies (UPS), Legon, Islamic University College, East Legon, Valley View University, Oyibi and a number of second cycle primary schools, Ghana.

Achieved four out of five revenue targets, equating to over 150% against overall targets set during entire period of employment.

Personally billed over Gh¢1m since starting position.

Demonstrated resilience and ability to up sell products, consistently meeting KPIs set for adding more value to sales.

Significantly improved negotiation skills, regularly converting customers from point of inquiry to sale, something which earned me Sales Assistant of the period during the month of June, 2014

Prepares Commercial and the value propositions.

Proposing the functional solution, Methodology & Technical solutions, hardware &software Solution.

Presentation & Periodic Training for Clients

Prepared technical User Guides-Icampus and Myschool: An integrated School Management Systems for Primary, Junior, Senior High Schools and Tertiary institutions.

Preparation of marketing plan, second level market analysis, customer acquisition;

Team member: designed, implemented and tested software

Financial Analyst

INFORMATECH Financial Services

Duty:

Researching and analyzing financial information relating to specific companies.

Writing reports with regards to clients and their service history. Coordinating and consolidating of annual business plans.

Streamline spending analysis to a more accurate, efficient, and automated process.

Identify operational processes inefficiencies and recommending necessary improvements.

Design and create weekly and monthly spending reports

Supply necessary industry and market research to target new businesses.

Analyzing financial condition by collecting, monitoring and studying data

Execute, comparing results with benchmarks and reporting variance through gap analysis

Providing analytical perspectives to important strategic decisions.

Conducting financial reviews of business issues like deal analysis

Audit internal financial processes on a quarterly basis.

EDUCATION AND TRAINING

08/2013-07/2015

08/2005–05/2009

08/2002-05/2004

MBA*

University of Ghana, Legon

University of Ghana Business School, Accra (Ghana)-Yet To Be Certified.

Member- strategic management team that drafted the strategic plan for Queen Mother Foundation Ghana, Ghana Chamber of Commerce, State Enterprise Commission and Multibility Microfinance Company Ltd- University of Ghana Business

Bachelor of Business Administration

Valley View University, Accra (Ghana)

BBA-Accounting.

Dean Assistant-M.A. Bediako Hall-Valley View University- December, 2006-2008

Auditor-Valley View University Student Representative Council (SRC) – Class of 2009.

Business Administration

Adventist Senior High School, Kumasi (Ghana)

General.

PERSONAL SKILLS

Language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

English

C1

C2

C2

C2

C2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

Common European Framework of Reference for Languages

Communication skills

Excellent written and spoken English and Twi to a professional standard to present arguments in a clear and concise manner.

Organisational / managerial skills

Leader (currently responsible for a team of 6 people)

Good organisational skills gained as the administrator at Telligent

A great team-leader skills gained as the president of a vocal band

mentoring skills (as senior manager, I am responsible for the training and directing and collaboratively working with the staff under my control)

Strong commitment to the vision and aims of companies

Multi-functional team-experience

A keen international commercial acumen through applying accounting theories and case studies to accounting across the world.

Analytical and conceptual thinking, with a conscientious approach to managing workloads.

Job-related skills

Knowledge

EXPERTISE

good command of quality control processes (currently responsible for quality audit) and financial reporting

mentoring skills (as senior manager, I am responsible for the training and directing staff under my control)

Strong ability to work under pressure and meet deadlines. Pragmatism and ability to use initiative when managing workloads

Ability to handle, analyse and interpret complex data, before presenting it back based on the overall analysis made.

Advanced problem solving and numeracy skills.

Significant experience in leading or supporting landscape analysis to better understand market challenges and opportunities.

Demonstrable experience in working independently as well as building, managing and motivating teams, productive team member

Willingness to travel overseas, generally for one or three week periods.

Dynamic Smart Operating, Costs Office Management, Operations management, Business policies, Strategic management, Staff management

Experienced and Mature Individual with a High Level of professional ethics and integrity.

Up-to-date on innovative business approaches

Capital Budgeting, Portfolio Management, Risk Management, Asset management, Corporate Finance

Merger & Acquisition, Credit Risk, Financial Risk, Financial market, Bonds, Equity Valuation

Data Analysis, Finance, Investment, Financial Analysis, Financial Modelling, Financial management of Banks

INTEREST & HOBBY

oInvestment: Real Estate, Farming, General Investments

oIT: Web design (JOMLA Application)

oSport and Athletics: Played football to the University level,

oTravel: USA, Italy, and Burkina Faso

oOthers: I sing in a vocal band, I also know how to play the trombone, reading, cooking.

REFERENCE

Dr. Annor Boahen

Executive Secretary- Northern Ghana Division Conference

Mobile: 020081976, Email: ***********@*****.***

Prince Owusu Amoako

Lecturer- Valley View University

Mobile: 023******* Email: **********@***.***.**

Baffour Kwakwo Tonto

CEO, Technical Director-Telligent (GH) Systems Ltd.

Mobile: 024******* Email: *****@***********.***

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