Customer Service Data Entry

Ashia Holmes

*************@*****.*** 832-***-**** or 409-***-**** / http://www.linkedin.com/pub/ashia- holmes/96/69/55/

SUMMARY

Recent graduate looking to enhance my 3 years of general office experience and customer service skills. Highly organized, committed, analytical thinker with strong communication skills. Dedicated and focused administrative support specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Skills

Knowledgeable of the labor force

Email Software (Outlook etc.)

Internet Browsers

Marketing Inside/Outside

Networking Peripheral Devices

Operating Personal Computers

Proficient in Microsoft Office Suite

Operating Switch- Boards

Negotiation & Consensus-Building

Planning/Coordinating

Data Entry (inputting information into various

CRM’s)

Works Effectively (Micro or Macro Management)

Filing & Data Archiving

Excellent Communication Skills

Utility Management System Software

Customer Service-Oriented

Professional Report Writing

Credentialed Job Skills/Job Coach

Spreadsheet Management

Case/ Program Management

WORK HISTORY

Robert Half Office Team Webster, TX 01/2016-Current City of Galveston -Water Department

Customer Service Specialist:

Planed, performed utility billing, cashiering and related customer service functions

Provided phone and personal assistance to customers regarding various questions and/or concerns

Assisted customers with new accounts, service termination, arranging payment plans, preparing daily work orders for meter technicians to conduct field work and preparation of monthly activity reports

Knowledgeable of Utility Billing CRM Systems

Handled situations requiring diplomacy, fairness, firmness and sound judgment, handling money, explaining City policies and procedures, and performing high volume data entry activities with a high degree of accuracy

City of Galveston -Grants & Housing Department

Data Entry Specialist/ Document Control Clerk:

Verified that information in the computer system was up-to-date and accurate

Successfully established effective systems for record retention by creating a client database for monthly home insurance coverage tracking

INEOS Worldwide (League City, TX)

Financial Analyst Assistant:

Organized physical vendor invoice files info into (Business, Year, Vendor Name an alphabetical order)

Scanned physical invoices into SharePoint site, and saved scanned files into appropriate SharePoint files

Created, and organized physical files containing vendor invoices reimbursed by department of energy

Located Excel files by using the DOE Reimbursement Request Summary” to pull the physical copies of the vendor invoices listed

Generated a physical folder filling system to document hardcopies of all invoices requested for reimbursement (organized by reimbursement request number column J)

Assisted Financial Analyst with scanning and filling other funding document support

Scanned physical files from the INEOS Bio USA/INEOS New Planet Bioenergy LLC file cabinet Vocational Guidance Services La Marque, TX 04/2015-01/2016 Placement Specialist:

Helped Consumers with disabilities to gain employment

Matched skills, interest, abilities of the clients with our employers

Networked with different Employers, business to business interaction

Created Marketing Letters, Generated Reports, Prepared Resumes, Memorandums (DARS Consumers)

Cold calling with future prospects, maintained existing relationships

Completed orientation forms with new clients

Managed caseloads of 5-15 consumers actively participating in the Placement Program

Completed a comprehensive and detailed assessment of the clients skills, interest, abilities, support needs, and accommodations

Notified my immediate supervisor about issues or concerns with consumer and or employers

Scheduled and attend resolution meetings, and team meetings with clients and their circle of support

Developed on-going relationships with the clients, parents, and employers to address and/ or resolve complaints, problems, issues and concerns

Promoted to Placement Specialist after 4 months of employment ITT Technical Institute Webster, TX 10/2014 – 04/2015 Administrative Assistant:

Created PowerPoint presentations

Data entry into Microsoft CRM’s system

Filed transcripts for students

Students throughout the enrollment process by sending requests and tracking high school transcripts and/or GED completion certificate

Created and maintained computerized and paper records for each student

Audited files to ensure that each record contains all necessary documentation and if need be follow through with appropriate contact to obtain any needed documentation

Mailed orientation information and handouts to prospective students and assists in planning quarterly new student orientation programs

Administered admissions tests to prospective students Manpower Staffing Houston TX 12/2014 – 04/2015

Administrative/ Clerical (Temp):

Receptionist (Boaz Allen)

Workshop Assistant (George R. Brown)

Overnight Stocker (Bed, Bath, & Beyond)

Package Handler (FedEx)

Storm Tight Windows Inc. Webster, TX 04/2014 – 10/2014 Outside Marketing Coordinator:

Scheduling appointments with homeowners

Customer Service oriented

Handling objections

Making outbound calls with dialer lead generation

Basic computer skills

Prospecting with New and Current Clients

Relationship Building

EDUCATION & CERTIFICATES

ITT Technical Institute- Webster, TX (Associate of Applied Science in Business Management) December, 2015 ITT Technical Institute – Webster, TX (Certificate of Professional Experience) 135 hours ITT Technical Institute – Webster, TX (Certificate of Perfect Attendance) spring 2015 University of North Texas Department of Disability and Addiction Rehabilitation-

(Credentialed: Job skills Trainer & Job Coach) November 3, 2015

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