Sales Customer Service

Danelle L. Naegle

Phone 702-***-****

Email: *******@***.***

PROFILE:

Highly accomplished professional with proven track record in all aspects of business development, sales and marketing, operational management, staff training, coordination of special events, account management, client relationships and customer service. Resourceful in identifying new client opportunities through various advertising and networking sources. Exercises superior project management skills and can quickly adapt timeline to meet new scope requirements of client requests. Able to identify market opportunities, develop client relationships, negotiate sales terms, close, coordinate and expedite the sale. Well-developed communication skills demonstrated through training and motivation, ability to produce in-depth proposals and reports and shows expertise in training, public relations and communications.

STRENGTHS

Management Operations Training Development Budgeting/Revenue Projections

Sales/Marketing Client Relationships Business Development

Initiative/Adaptability Team Player/Trainer Excellent Interpersonal Skills

EXPERIENCE

Universal Realty: Henderson, NV 1/2015-Present

Sales Consultant/Broker/Salesperson License

Work exclusively on a referral basis in all aspects of real estate from listing, marketing promotions, to working with buyers and sellers on the sale and purchases of their homes.

Marriott Vacation Club : Las Vegas, NV 08/2014 – 01/2015

Vacation Counselor

Sell vacation ownership packages in a professional and ethical manner. Follow-up with owners after the sale, provide superior customer service, and accountable for meeting acceptable tour to sale ratio.

Sales Presentations

Property Tours/ Event Planning/ Coordination of exceptional service

Interact with all customers to ensure a first class experience of the company from tours to coordinated weekend special events with VIP Guests desiring to upgrade status

Diamond Resorts International: Las Vegas, NV 2013 – 2014

Vacation Counselor

Sell vacation ownership packages in a professional and ethical manner. Follow-up with owners after the sale, provide superior customer service, and accountable for meeting acceptable tour to sale ratio.

Universal Realty: Henderson, NV 2011 – 2013

Sales Consultant/Broker Salesperson License

Worked exclusively with sellers on a referral basis in all aspects of real estate from listing, marketing, promotions, special events, to working with the sellers through the end of their transaction. Worked on a referral basis with buyers with the purchases of their homes. Assisting them through the qualifying process, inspections, title appts., etc.

Pulte Group Inc.: Las Vegas NV & Mesquite, NV 2010 - 2011

Sales Consultant/Del Web Active Adult and the Club at Madeira Canyon

Demonstration of 13 model homes, preparation of all documents for contract, marketing to the community and real estate agents. Follow-up on closing and mortgage process. Responsible for planning of spec homes, community reviews, competitor evaluations, and update of all new options and features.

Universal Realty: Henderson, NV 2008-2010

Sales Consultant/Broker Sales Person

Worked exclusively on a referral basis in all aspects of real estate from listings, to working with buyers throughout the sale and purchase of homes. Responsible for client events, and promotions of their homes through different modalities.

Prudential Americana Group Henderson, NV 2005- 2008

Branch Manager

Managed daily branch operations; supervised over 400 sales/office personnel; evaluated job performances of agents created policies/procedures, marketing plans, ad campaigns and sales and special events promotions.

Oversaw commission orders, variances and disputes, organized weekly sales meeting and special events, trained personnel in all aspects of real estate and responsible for one on one coaching of agents.

Accomplishments: Exceed 6 month sales projection by 30%

My branch took an award each year of employment for being one of the top 10 offices based on production in the country.

Assist 2 Sell Buyers & Sellers Preference Henderson, NV 2002 – 2005

BROKER/OWNER

Purchased and built a very successful Real Estate Brokerage franchise from the ground up

Responsible for all negotiations from leasing of space, hiring of employees, promotions, marketing, financial forecasts, budget preparations and forecasting, all avenues of advertising, community awareness and special events and sponsorships

Accomplishments: Achieved recognition for being in the top 3% in listings and sales for Henderson, Nevada per the MLS

Cathy Bittinger Team Real Estate Henderson, NV 1995-2002

Managing Broker/Office Manager/Executive Assistant

Assisted with the opening of the opening of Cathy’s new firm after our years at Century 21 Moneyworld. I was responsible for the hiring, training, and supervision of all employees. We closed approximately 30 units per month of which I was responsible for the negotiations of all offers.

Responsible for the owners personal banking, and professional banking accounts.

Responsible for the owner’s calendar, travel arrangements, and coordinated all special events for the firm, from catering to entertainment, etc.

Responsible for all employee reviews, training, ongoing support and complete supervision.

Accomplishments included achieving #1 status 3 years in a row per MLS for listing, and we increased our customer base over 50%.

EDUCATION

University of Nevada, Las Vegas – Las Vegas, Nevada

Major: Public Relations

Southern Nevada School of Real Estate – Las Vegas, Nevada

Real Estate Sales Person License / Brokers License

COMPUTER SKILLS

Microosoft Office: Internet: MLX Exchange Real Estate Program, Siebel on Demand Intranet System Sales Force Real Estate Intranet System

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