Telecom Management

REGINALD MATHIEU

**** ***** ********* **** *****: 516-***-**** Cell: 516-***-****

North Bellmore, NY 11710 Email: *********@*******.***

Telecommunications Supervisor/Specialist

A highly motivated Enterprise Telecommunications Supervisor & Specialist with extensive management experience and a proven track record of enhancing company value. Exceptionally talented at operational development, consistently meet all sales quotas, increase company revenue, and maximize overall efficiency through the provision of top level training. Thriving in fast paced, cross functional environments, always helps to ensure that the company is operating at its maximal level of potential. Possessing an innate ability to communicate with others, this regularly translates into the acquisition and maintenance of valuable long term customer relationships. Adept at Team building, project development, and effective analysis, would serve as an indispensable member to any organization. Provided cross-functional management and general oversight of 120-150 employees, directed all operations for installation and service provision for infrastructure systems. Continuous evaluating, defining and managing the effective utilization of network services, computer technologies, and implementation schedules to assure successful implementation and future maintenance of those networks. Managed several high-end network services such as Reuters, Bloomberg, NYPD and NYC DoITT (existing and future) and project implementations, as well as provide direction, training and leadership to technical staff, and all other downline departments.

Areas of Expertise

Thorough Reports

High-Level Sales Proficiency

Strategic Planning/Analysis/Financial Management

Effective Analysis

Commission/Compensation Control

Competitive Intelligence

Data Management

Project Development/Management

HICAP and Ethernet Circuits

Quotas

Time Management

Sales/Forecast Management

Product Management

FTTC and FTTP

VBuild System

Executive Leadership

Vendor Management

Operations/Logistics

Supplier Management

Stakeholder Management

Service Continuity

Improved Productivity

Union Environment

ISO 9001 TL 9000 Certified

Strong Technical Communication to all levels of audiences

Network Operations Center (NOC-Operations)

Strategic and Efficient

Communication Specialist

CCNA

24x7 working environment

Post mortem and root cause analysis

Professional Experience

VERIZON, New York, NY November 2015 – CURRENT

40+ Hours/Full-Time

ECS Engineer– FIOS Engineer/Contractor

Effective collaboration on FIOS Network builds Enhanced company value by providing stellar support, training, performance reviews, AMTS and observation, Consistently met quotas for both the department and the Team individuals, maintaining all levels of Attendance. Analyze marketing/order information and translated into strategic plans managed many major restoration/implementation projects/Safety management Training, SOX compliance, SLA’s relating to policy & procedure HiCAP and Ethernet Circuits System/Network monitoring change assurance FTTC and FTTP/FIOS Ctrack Process Management

Read worker logs, product processing sheets, or specification sheets to verify that records adhere to quality assurance specifications.

Interpret engineering drawings, schematic diagrams, or formulas and confer with management or engineering staff to determine quality and reliability standards.

Observe worker using equipment to verify that equipment is being operated and maintained according to quality assurance standards.

Prepare charts, graphs, or diagrams to illustrate workflow, routing, floor layouts, material handling, or machine utilization.

Study time, motion, methods, or speed involved in maintenance, production, or other operations to establish standard production rate or improve efficiency.

Aid in planning work assignments in accordance with worker performance, machine capacity, production schedules, or anticipated delays.

Recommend modifications to existing quality or production standards to achieve optimum quality within limits of equipment capability.

Evaluate data and write reports to validate or indicate deviations from existing standards.

Record test data, applying statistical quality control procedures.

Prepare graphs or charts of data or enter data into computer for analysis.

Cablevision/lightpath, jericho, NY

40+ Hours/Full-Time

Project manager February 2015 – September 2015

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Manage project execution to ensure adherence to budget, schedule, and scope.

Prepare project status reports by collecting, analyzing, and summarizing information and trends.

Assign duties, responsibilities, and spans of authority to project personnel.

Coordinate recruitment or selection of project personnel.

Develop and manage annual budgets for information technology projects.

Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).

Direct or coordinate activities of project personnel.

Establish and execute a project communication plan.

Identify need for initial or supplemental project resources.

Identify, review, or select vendors or consultants to meet project needs.

Initiate, review, or approve modifications to project plans.

Monitor or track project milestones and deliverables.

Negotiate with project stakeholders or suppliers to obtain resources or materials.

Schedule and facilitate meetings related to information technology projects.

Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.

Confer with project personnel to identify and resolve problems.

Submit project deliverables, ensuring adherence to quality standards.

Perform risk assessments to develop response strategies.

Monitor the performance of project team members, providing and documenting performance feedback.

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).

Identify need for initial or supplemental project resources.

Establish and execute a project communication plan.

Initiate, review, or approve modifications to project plans.

Monitor or track project milestones and deliverables.

Negotiate with project stakeholders or suppliers to obtain resources or materials.

Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.

Confer with project personnel to identify and resolve problems.

Schedule and facilitate meetings related to information technology projects.

Perform risk assessments to develop response strategies.

Exercise extraordinary leadership resulting in parallel execution of activities of high impact. Smoothed operational flow by assuring that all orders & escalations flow were completed. Drive critical projects/programs to successful completion. Acquired & maintained long term relationships to successfully provide clients with the necessary support. Meticulously reviewed case contracts for accuracy, assuring that each Customer is getting what they expect via the order being issued.

VERIZON, Brooklyn, NY December 1991 – December 2014

40+ Hours/Full-Time

sr analyst – Enterprise telecommunications supervisor/specialist

Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.

Assess existing facilities' needs for new or modified telecommunications systems.

Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.

Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.

Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.

Document procedures for hardware and software installation and use.

Document technical specifications and operating standards for telecommunications equipment.

Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.

Implement controls to provide security for operating systems, software, and data.

Implement or perform preventive maintenance, backup, or recovery procedures.

Implement system renovation projects in collaboration with technical staff, engineering consultants, installers, and vendors.

Inspect sites to determine physical configuration, such as device locations and conduit pathways.

Instruct in use of voice and data communications systems, such as voicemail and videoconferencing systems.

Manage user access to systems and equipment through account management and password administration.

Order or maintain inventory of telecommunications equipment, including telephone sets, headsets, cellular phones, switches, trunks, printed circuit boards, network routers, and cabling.

Prepare purchase requisitions for computer hardware and software, networking and telecommunications equipment, test equipment, cabling, or tools.

Gather and organize information on problems or procedures.

Analyze data gathered and develop solutions or alternative methods of proceeding.

Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.

Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.

Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.

Design, evaluate, recommend, and approve changes of forms and reports.

Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.

Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.

Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.

Confer with other supervisors to coordinate operations and activities within or between departments.

Plan and establish work schedules, assignments, and production sequences to meet production goals.

Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.

Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.

Interpret specifications, blueprints, job orders, and company policies and procedures for workers.

Effective collaboration on a Team of 9- Special Representatives and 1- Implementation Specialist. Enhanced company value by providing stellar support, training, and performance reviews, AMTS and observation. Consistently met quotas for both the department and the Team individuals, maintaining all levels of Attendance. Analyze marketing/order information and translated into strategic plans. Managed many major restoration/implementation projects/Safety management. Training, SOX compliance, SLA’s relating to policy & procedure HiCAP and Ethernet Circuits System/Network monitoring change assurance FTTC and FTTP/FIOS Call Center and Process Management

Specialist- Sales Support/Enterprise 2008 -2014

Provided excellent support training for the Special Reps.

Smoothed operational flow by assuring that all orders & escalations flow were completed.

Proficiently utilized many key systems: WFAC, WFADO, SOP, ICRIS, NTAG, ETRAK, REQUESTNET, ONESOURCE, DMS, STORC, VBuild, Tirks and several other mainframe systems.

Created M&P (Methods & Procedures) requirements to improve efficiency and processes

Acquired & maintained long term relationships to successfully provide clients with the necessary support.

Meticulously reviewed case contracts for accuracy, assuring that each Customer is getting what they expect via the order being issued.

Strong Ethernet and TCP/IP knowledge and disciplines

Strong Technical Communication to all levels of audiences

Specialist- Operations 2006 - 2008

Provisioned Ethernet, VOIP, MPLS, SIP and TDM, DSL, ISDN, T1&T3, TLS, PRI’s, BRI’s, FIOS/FTTP, DS0’s, SONET’s, EVPL.

Proficiently utilized many key systems: WFAC, WFADO, SOP, ICRIS, NTAG, ETRAK, REQUESTNET, ONESOURCE, DMS, STORC and several others.

An expert at operational development, provided excellent support training for the COT’s (Central Office Technicians) and collaborated on all aspects of administration and Team management.

Developed and introduced successful new methods

SUPV- Operations/Enterprise 2004 - 2006

Naturally talented at Team management, supervised a Team of 15 COT’s (Central Office Technicians).

Provisioned Ethernet, VOIP, MPLS, SIP and TDM, DSL, ISDN, T1&T3, TLS, PRI’s, BRI’s, FIOS/FTTP, DS0’s, SONET’s, EVPL.

Proficiently utilized many keys systems: WFAC, WFADO, SOP, ICRIS, NTAG, ETRAK, REQUESTNET, ONESOURCE, DMS, STORC and several others.

Increased productivity by providing exceptional support training for the COT’s (Central Office Technicians) and closely collaborating on all aspects of administration and Team management.

Thoroughly compiled AMTS and all administration documentations.

CE- Local Manager Maintenance (MCO) 2000 - 2004

Closely managed a Team of 14 COT’s (Central Office Technicians).

Repaired Ethernet, VOIP, MPLS, SIP and TDM, DSL, ISDN, T1&T3, TLS, PRI’s, BRI’s, FIOS/FTTP, DS0’s, SONET’s, EVPL.

Utilized many key systems: WFAC, WFADO, SOP, ICRIS, NTAG, ETRAK, REQUESTNET, ONESOURCE, DMS, STORC and several others.

Provided top notch support training for the COT’s (Central Office Technicians)/NOC Operations.

AMTS and all administration documentations.

Technical Management

24x7 Network Monitoring

Representative 1994 - 2000

Focused on providing excellent Customer Service, received the Company’s sales award every year in a row.

Consistently met all monthly/weekly quotas.

As a highly reliable contributor, received several perfect attendance awards.

Operator- ‘0’ & ‘411’ 1991 - 1994

Focused on Customer Service.

Met all monthly/weekly quotas.

Several perfect attendance awards.

EXPRESS, INC, Garden city, NY

Store Manager

Provided all phases of discipline, training and staffing. Reported directly to the District Manager all accountability issues to keep everyday operations running smoothly. Supervised 12-Managers who were required to report directly, and managed 48-Associates who indirectly reported via their respective Managers. Directly responsible for all phases of operations & store profit, and was held directly accountable for a decline in customer base & traffic & Marketing issues. Quotas and report analysis and control.

MACY’S NORTHEAST, MANHASSET, NY

Ops Manager

The job title included all previous position's duties and was also in-charge of the everyday ins-outs of the store operations. Store Security reported directly to with a staff of @52 Associates.

Education & Training

Masters of Science, Human Resource Management from Columbia Southern University, February 2017

Bachelor of Science, Business Administration from University of Phoenix, September 2010

TeLECOMMUNICATION Technologies

Ethernet, VOIP, MPLS, SIP and TDM, DSL, ISDN, T1&T3, TLS, PRI’s, BRI’s, FIOS/FTTP, DS0’s, SONET’s, EVPL,

CENTREX/ISBN/PBX, AVAYA/NORTEL/IP/ATM

Technical Skills

Flash Wave 4500, Microsoft Word, ICRIS, Cisco Systems, Adobe, All versions of Windows, Mac 10.1, Sametime, Lotus, LMOS, Outlook, Word/WordPerfect, Microsoft Excel, SOP/MIN, CoFEE/IVAPP/SSP, STORC, VRepair/STORC-, All phases of order entry via (MIN)& (DOE), FACS, BMEX, LWG(Livewire Gateway), WFADO, WFAC, TIRKS, REACT, NMA, TEMS, Microsoft PowerPoint, SANDA, eWPTS, DTI, CVCE- eAccess, CCNA

Troubleshooting software/hardware for 1000 or more users including all of the following: Win7 OS or later, MS Office 2010 or later, Adobe, Symantec Suite, Cisco AnyConnect, MS OCS/Lync Collaboration, Wireless Solutions, CISCO VOIP/Converged Network software, HP laptops & desktops, Blackberry devices, devices that copy, print, scan, fax documents via network printers. Experience troubleshooting with HP Service Manager, distributing software utilizing Symantec Deployment Solution. Must have experience configuring routers, switches, Call Managers and Voice Gateways.

OTHER PROFICIENCIES:

AMTS (Absence Management Tracking System)/WorkBrain, Network Qualified, Web Design, CCNA, LRDB- Labor Relations Database.

TEAM LEADERSHIP

Successful directing high-powered finance, accounting, and operational teams that collaborate as focused units to achieve aggressive business goals.

Board Relationships

Particularly effective leveraging Board/Stakeholder relationships, system/process improvements, and negotiation skills to maximize performance and ROI across operations.

Growth

Passionate and proven leader with strong commitment to promote culture of growth, partnership, and seizing business opportunities thought to be impossible.

Bottom Line

Serve as a catalyst in change management, aligning and leveraging cross-functional disciplines to deliver efficiencies and bottom-line results.

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