Software Developer Management

Experience Summary

Fourteen years and Five Month of experience in various technologies in Application Software Support/Development using Progress 4GL and Microsoft Technology that includes Analysis, Coding, Debugging, Testing and Delivery of Projects on time.

Presently working as “Production Support Lead” using QAD Mfg/Pro eB2 & eB2.1 version and integrated IIIrd party interfaces (software) and CyberQuery reports forms. I am also involved in QAD CoE team and discussion meeting with client (support for matrix) and ongoing issues. As per requirement to arrange training for new members and maintained knowledge base documents in common location for team members and for audit team.

I also worked with QAD Enterprise Edition (Enterprise Financial Application using .NetUI interface) and Trade Management(integrated with Mfg/Pro)version eB2 & eB2.1, which includes Analysis, Coding (Debugging), Testing, Delivery patch to customer and also part of releases version of TrM (integrated with Mfg/Pro).

Professional Experience (Present First)

1.Capgemini India Pvt. Ltd.

February 2014 to Till Date (Senior Consultant – Support Lead)

Client Name : Visteon Corporation U.S. (All Global QAD Site)

Responsibility: Presently involved with maintenance team to manage production support & bug fixing for all over worldwide site using Mfg/Pro eB2 and eB2.1 (including .NetUI) with including various interfaces. I need to take care all reported issues from business users in QAD, UNIX, Progress DBA, EDI Team or Local IT related to Performance of QAD application or system issue. If required need to co-ordinate with other team members as per requirement and arrange a priority call involved stake holder and resolve the issue so that Business user will not impact.

QAD Mfg/Pro some of modules are customized according as per local plant requirement. I am involved with assignment of tickets to team members (Manufacturing/Distribution/Financial Module) and if required provide help to team members for analysis the issue and if any bug fix required coordinate with site (plant) manager to understand exact requirement without impacting other customization. Verify analysis document with program changes/enhancement request for customer reported issues and testing functionality with standard product of Mfg/Pro. Verify within team all required testing completed as per business requirement and communicate to site (plant) Manager and IT Management Team for user testing (UAT) and deliver the program to plant.

Support Team also required taking care of Qxtend data replication from one centralized location to respective domain, taking care of inbound and outbound data processing or failures, if required I need to check and verify the problem with team members in Qxtend log about re-processing/failed required Qdoc. I need to coordinate with required team (like other interface) if required Qdoc not processed successfully from QAD and in QAD.

Support Team also required taking care of BATCH processing/monitoring /any new setup as per requirement from site (plant), also complete and provide feedback to plant included required stake holder (like DBA Team/QAD team/Third party tool). If required coordination within DBA Team members/IT Team for any clarification from business users (plant side) to setup and modifying the parameter as per business requirement. Daily basis need to verify the critical batch process with team members like MRP/e-commerce for releases and demand loading in QAD applications.

I am also involved in ISO/CMMi audit team to maintain the required documentation for audit purpose, so that all team members follow the process document according to requirement and placed all required documents to central repository with required review process so that any members can take help to resolve the issue and audit team can also check the process documentation for resolving the incident with all priority.

I need to take care for support matrix to share with onsite (SDM) and Customer IT Management Team daily basis/weekly basis and required to discuss about backlog/frequent issues occurs and new requirement. I am also member of QAD CoE team and need to take care of all members matrix requirement to provide trainings, CORE model (customized module training) for new team members about the client environment and provide some overview of new product so that team can also work for other client as per requirement. I also need to take care of proper work load balance within team members and avoid for customer escalations.

I need to take care all team members from different locations (remote locations) and take input from team members and status of assignment on regular basis work. If any team member required any help need to arrange as per requirement.

2.Visteon Technical & Service Centre Pvt. Ltd.

July 2013 to January 2014 (Technical Consultant)

Client Name : Visteon Corporation U.S. (All Global QAD Site)

Responsibility: I was involved with maintenance team to manage production support&bug fixing for all over worldwide site using Mfg/Pro eB2 and eB2.1 .NetUIwith various interfaces. I was also involved to take care any issues related to UNIX, Progress DBA, EDI Team or Local IT related to Performance of QAD application. If required arrange a High Priority call involved with respective teams and resolve the issue so that Business will not impact.

QAD Mfg/Pro some of modules are customized according to the plant requirement. I am involved with assignment of issue to team members and if required provide help to team members for analysis the issue and if any bug fix coordinate with site (plant) manager to understand exact requirement. Verify analysis document with program changes/enhancement request for customer reported issues and testing functionality with standard product of Mfg/Pro. Verify within team all required testing completed as per requirement and communicate to site (plant) Manager and IT Management Team for user testing.

I was taking care of BATCH processing/any new setup as per requirement from site (plant), also complete and provide feedback to plant and required team. If required coordinate within DBA Team members/IT Team for any clarification required from plant.

3.TATA Consultancy Services (TCS)

January 2011 to July 2013 (Assistant Consultant – Module Lead)

Responsibility: I was involved in QAD Development & Maintenance team integrated Mfg/Pro (CHUI) eB2 and eB2.1 version for all sites and other interface, in Mfg/Pro there were some modules customized according to the plant requirements. I was involved as Module Lead to provide help to team members and Customer IT Management for requirement or any bug fixing as per users requirement. I also provide help to the team for complex issue or any new requirement of the customer’s for bug fixing or providing new functionality in Mfg/Pro.

Customer issues reported in all versions of character user interface & .Net UI interface. I was involved to take care of all issue reported by users and help to team member’s for analysis the problem interacting with users and IT Management for any modification, also verify provided resolution is correct according to user requirement. Verify analysis document also involved customer IT Management Team with program changes/enhancement requested as per user reported issues and testing functionality with standard product of Mfg/Pro. If any help required within team for complex issue and also verify it will not impact to other site if required move the modified program to site specific code line.

I was leading team for implementing Supplier Performance application (Worldwide Interactive Supplier Performance Application) integrated with Mfg/Pro eB 2 &eB 2.1 for globally implementation. In Supplier Performance application part data, supplier data & other master data and PO receipt data transfer from Mfg/Pro to Supplier Performance Interface and after QA & Inspection completed in Supplier Performance application then data transfer from Supplier Performance application to Mfg/Pro application for next inspection of the part against next PO receipt. These all program are setup automated trigger Batch processing. Supplier Performance application is a web based application and available globally to all suppliers and all plants so that any plant can check the supplier performance globally against the material delivered. I was involved for taking the requirement from plant for Mfg/Pro-Supplier Performance applicationimplementation, and shared plant data with Mfg/Pro and Supplier Performance application team members and discuss all the required information and provide the instruction to data loading team with required information. Take all the information from plant from Mfg/Pro and discussed team members for creating setup in Supplier Performance application control parameters (customized Mfg/Pro programs) and setup batches processing according to requirement for the implementation of Supplier Performance application with Mfg/Pro eB2 and eB2.1 version and take all update from other team members (like TIBCO Team for transferring the file from Mfg/Pro server to Supplier Performance applicationServer and Supplier Performance applicationteam members for required setup) for respective work. In Mfg/Pro-Supplier Performance application file get transferred using TIBCO interface and also coordinate TIBCO team for setup TIBCO interface so that extracted data file will move from Mfg/Pro respective directory to Supplier Performance application, after processing move the file in archive directory for backup and vice versa.

I was also involved in the BATCH processing team for any new requirement or any issue exists in the batch processing. Verify information to Customer IT Management Team before any modification.

4.QAD India Pvt. Ltd., Mumbai

October 2005 to December 2010 (Support Consultant III – Module Lead)

Responsibility: I have worked in QAD 2008 Enterprise Financials (QAD New Product), in QAD 2008 EF product added new functionality in finance module. QAD 2008 EF product used various technology user interface on GUI (Microsoft Technology), Business logic uses Progress 4 GL Technology using “Component Builder Frame Work” tool and for reports purpose uses Crystal Report. The CBF is separate tools to write all business logic using Progress 4GL Technology. I was involved only in CBF side (Business Logic side) with both databases Standard table as well new financial tables.

As I was maintenance team and need to take care all priorities issue from business in QAD Enterprise Edition and need to provide business support to our early adapter customers with functional and as well technical support with standard and as well financial msodule.

I also worked in Trade Management (TrM) product with Mfg/Pro, its specific used by FMCG Company, In TrM, I was involved as Technical side and functional side for enhancement, customer issues (bug fixing). Maintain all documents related to enhancement/bug fixing issues according to ISO norms in the application development project.

Customer issues reported in all versions like character (CHUI) & desktop environment (DTUI). I was involved in analysis, coding and testing functionality with standard product Mfg/Pro. If any major enhancement required by the customer, complete the analysis and also discuss all the points with product expert (BA) and maintain proper document for the same according to ISO norms standard.

I was also involved in the product releases team with specific service pack of TrM with Mfg/Pro, and successfully certified TrM product with various service pack release and also certified TrM product with ORACLE compatible (Mfg/Pro).

5. J. K. TechnoSoft Ltd., Noida

August 2004 to October 2005 (Software Engineer)

Responsibility: I was involved in the application development using PROGRESS Technology (Progress CHUI, GUI, ADM2, CorVu 4.3, Crystal Report 7, WebSpeed 3.1D, HTML and JavaScript) system study, design, development, testing and follow ISO procedures & maintain all documents related to ISO norms in the application development.

6. A. B. C. India Pvt. Ltd., Delhi

(An ISO 9001: 2000 Certified Company)

July 2002 To July 2004 (Software Engineer).

Responsibility: I was involved in the application development using Microsoft Technologies in the system study, design, development, testingand follow ISO procedures & maintain all documents related to ISO norms in the application development.

7. Professional Computer Services, Noida

October 2001 To July 2002 (Programmer).

Responsibility: Involved in the application development using Microsoft Technologies in the system study, design, development, testing.

Two year& Seven month experience with Microsofttechnology in Application Development as a Software Engineer (Free Lancer), which includes Analysis of the Projects, Coding, Testing and deliver the work to customers.

March 1999 – October 2001.

Training Attended

Training attended on PROGRESS Version 9.1D (Character & Graphical User Interface) in

JK TechnoSoft, NOIDA.

Training attended on ADM2 in JK TechnoSoft, NOIDA.

Training attended on Webspeed 3.1D in JK TechnoSoft, NOIDA.

Training attended on QAD 2008 Enterprise Financials in QAD India Pvt. Ltd., Mumbai.

Training attended on CBF (Component Builder Frame Work) for developing QAD Enterprise Financial

Products in QAD India Pvt. Ltd. Mumbai.

Application Systems (Using PROGRESS 9.1 D)

Library Management System (CHUI - Progress V9.1D)

Order Maintenance System (CHUI - Progress V9.1D)

IRIS Net (Webspeed 3.1D)

Application Systems (Using Microsoft Technology)

(Using Visual Basic 6.0, ADO 2.0,Apex True DB-Grid 6.0, ADO 2.0 Vs-View 3.0, Crystal Report 7.0,

MS-Access.)

ENTERPRISES RESOURCES PLANNING

TRAVELS SYSTEM

INVENTORY CONTROL SYSTEM

DISTRIBUTION SYSTEM

Relational Databases

PROGRESS 9.1 D, MS-Access and MS-SQL Server 7.0.

Languages

PROGRESS 4GL, GUI, ADM 2.0, Webspeed 3.1D, HTML, Java Script, Visual Basic 6.0.

Other Tools

Apex True DB-Grid 6.0, ADO 2.0 Vs-View 3.0, Crystal Report 7.0 and CorVu 4.3.

Operating Systems

Windows XP, Windows 2000, DOS & UNIX.

Projects: (Present First)

Title : QAD 2008 Enterprise Financials (Standard Product)

Environment : Progress 10.1b, Component Builder Frame Work.

Role : Support Consultant III

Description : QAD 2008 Enterprise Financials (QAD New Product), in QAD 2008 EF product working with maintenance team bug fixing and also added new functionality in finance module. QAD 2008 EF product integrated with Mfg/Pro. Some functionally changed in Mfg/Pro product and have separate database for Mfg/Pro & QAD 2008 EF. QAD 2008 EF used various technology user interface on GUI (Microsoft Technology), Business logic written in Progress 4 GL Technology using “Component Builder Frame Work” tool on OOPS concept and for reports purpose QAD 2008 EF uses Crystal Report. CBF is a separate tool developed for only business logic using Progress 4GL Technology. CBF Tools is owned developed by QAD.

Responsibilities: Resolving customer issues & enhancement with analysis, coding, and bug fixing with complete standard product testing with QAD 2008 EF.

Title : MFG/PRO ERP with TrM (Standard Product)

Environment : Progress V9.1D (CHUI)

Role : Support Consultant (Software Engineer)

Description : MFG/PRO with Trade Management (TrM) product specific used in FMCG companies. In TrM products have different functionality from manufacturing to distribution of the products? It has record tracking from supplier to distributor like for any product you are purchasing how much quantity company will provide with what offer (like discount or some free schemes of the product) or any bonus scheme with the product. It maintain all record in Standard Mfg/Pro and as well as TrM product side also and maintain proper finance record tracking like advance payment, short payment like deduction against specific invoice with any promotion scheme or bill back schemes or any claim.

Responsibilities: Independently resolving customer issues analysis, coding, enhancements, and bug fixing with complete standard product testing with Mfg/Pro and as well TrM side.

Title : Library Management System

Environment : Progress V9.1D (CHUI)

Role : Developer

Team size : 4

Description : Library Management System (LMS) is an application that manages the books in the library. It maintains the complete information of all the books issued and returned by the employees. It also provides detailed information of all the books like dealer details, book’s category, and number of copies of any particular book. I worked on Bookmaster Maintenance screen, ParamControl Maintenance Screen, and login screen.

Responsibilities: Analysis, Coding, Enhancements, Unit Testing and Bug Fixing.

Title : Order Maintenance System

Environment : Progress V9.1D (CHUI)

Role : Developer

Team size : 5

Description : Order maintenance system (OMS) is an application that manages the orders placed in the organization by its customers. It maintains the complete information of all the customers and all the orders placed by them. It also provides detailed information of the items and thus helps in inventory management. It helps in keeping track of orders, stock and sales of the organization. I worked on Customer Maintenance & Item Maintenance screen.

Responsibilities: Analysis, Coding, Enhancements, Unit Testing and Bug Fixing.

Title : IRIS Net.

Client : Hindustan Lever Limited.

Period : 15 days.

Environment : Webspeed 3.1D.

Role : Testing & Deployment.

Team size : 1

Description : IRIS Net is a web based application designed specifically for the Hindustan Lever Limited consultant centers to boost up the sales of the company. It maintains the complete information of all the consultants across the country and with the help of this software; the company can keep track of all the items it is selling through these centers. With this application, new consultants can be made across the country, items can be sold, and one can view the complete information about any product and can see the Bonus points earned by the consultant.

Responsibilities: Testing and Deployment.

Title : ENTERPRISES RESOURCES PLANNING (Product)

Client : Mini Motors India.

Environment : Windows NT 4.0, MS Access (As Backend), Visual Basic 6.0,

Crystal Report 7.0 and ADO 2.0.

Role : Software Developer

Team size : 6

Description : This is a suit, which incorporates all the Office automation, Production and

financial needs of a small scale to medium scale manufacturing Company. The suit includes (I) Financial Accounting, (II) Sales, (III) Purchase, (IV) Production, (V) Stock Control, (VI) Job Works, (VII) Export / Import, (VIII) Pay Roll and (IX) MIS. The software is futuristic and is designed in such a way that it can be updated to multi platform, user configurable screens and reports and paperless Office Concepts .The suit is rather process oriented in approach rather than module oriented which helps to overcome the drawbacks of ERP we saw in the last decade. The multidimensional Bill of Material and Object level security system makes it a superb commercial package.

Responsibilities :Involved in the initial study and design and Development of the system.Major responsibilities include testing for the Utility to capture data and making somehelpful listing for users and security purposes like Multi Company environment, multiple user and multiple years.

Major role in Reporting Part as the user/client required, Extensive use of Visual Basic 6.0 User exits to perform complex validations,System testing and Acceptance testing.

Title : TRAVELS SYSTEM -(Product)

Environment :Windows 98, ADO, MS Access (Backend), Visual Basic 6.0, Apex True DB Grid 6.0,

Vs View 3.0 and Crystal Report 7.0.

Role : Software Developer

Team size : 2

Description : The Travels System is developed for Contract Charted Buses. User enters information like Bus Details, Staff Details, and Route Details etc. for all existing buses and buses hired from other transporters. All this data is stored in database. Whenever a new bus is hired or route/staff is changed this information needs to be added/updated. Travel System calculates monthly KM and no. of trips of the Factory/School then it generates various reports/invoices for clients and also generates the report for all the buses hired from other transporters for the month.

All Payment voucher and receipt voucher against bill/expenses of client, Staff and Buses expense (like Salary of Staff, Diesel Expenses, Repair & maintenance, All taxes, Pollution Expenses, Insurance Expenses) need to be entered into the system. System reminds the user about the due date of

checking (like Pollution, Insurance and Fitness before a specific time period) so that company can do all the work in time. All payments & amount received should enter in the system against clients bill and hire from another transporter to maintain the Report ledger of Payment & Receipt vouchers.

Responsibilities:Analysis and Designing of user interface design and database. Extensively involved in performance enhancement for making system fast and providing help for making user-friendly system.

Title : INVENTORY CONTROL SYSTEM

Client : J.M.PlasticsPvt.Ltd.

Role : Software Developer.

Team Size : 4

Environment :Windows 98, MS Access (As Backend), Visual Basic 6.0, Crystal Report 7.0 and

ADO 2.0.

Description :The Inventory Control System, its basically for small scale to medium scale manufacturing Company. It includes (I) Financial Accounting, (II) Sales, (III) Purchase, (IV) Production, (V) Stock Control, (VI) Job Works, (VII) MIS. The software is designed in such a way that it can be updated to multi userall transactions with in user rights and transaction updated from Inventory to Financial Accounting.

Responsibilities:Testing the coding part for all kind of transactions, Designing Reports as user needs and test the required data in report part as well as in the database.

Extensive use of calling help forms dictionary for everywhere users wants with searching criteria and security purposes like Multi Company environment, multiple user and multiple years.

Title : DISTRIBUTION SYSTEM

Client : CABOT ELECTRONICS PVT. LTD.

Role : Software Developer.

Team size : 2

Environment :Windows 98, DAO, MS Access (Backend), Visual Basic 6.0 and Crystal Report 7.0.

Description : This system is used for Distributors. Cabot Electronics is a distributor of French based Electric component MNC Company. System has all facility from order booking from customers and required items tally from stock position and further generate required quantity. Billing cycle computerized and Excise mod vat facility also computerized when new invoices make the user It has also facility for marketing executive who book order from his account so the company also see the status of sells from which executive is hard working. It also generates RG-Part I and RG_ Part II Register for excise purpose.

Responsibilities:Changes as the user/client required in the program, reporting part and system

testing.

Education

Bachelor of Science (B.Sc. Maths) from Kanpur University, Kanpur.

Professional Training and Continuing Education

Completed “C.I.C.” From Indira Gandhi National Open University, New Delhi.

Completed “Advance Diploma In Information & Computer Technology”from P.D.T.C. (National

Small Industries Corporation), Okhla, New Delhi (Under AICTE-DOE Accredited & Approved by

Ministry of Science & Technology).

Personal Information

Name : Amit Kumar

Father’s Name : Late Shri, O.N.Dubey

Passport No. : H-1380128

Expiry Date : 23 October, 2018

Nationality : Indian

Mobile No. : +91 – 956*******

Email : ************@*****.***

: ************@*******.***

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