Customer Service Assistant

Cassandra Quiroz

Resume

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**** * *** ***** ** Tucson AZ 85757 520-***-**** ***.******@*****.***

Professional Summary

Develop and maintain a current and accurate filing system

Monitor the use of supplies and equipment

Diligent, detail-oriented administrative assistant knowledgeable of all office functions.

Excels at multi-tasking in fast-paced environment, completing projects within time

Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Power Point and Lotus Notes.

Verbal and written communication skills

Professional personal presentation

Customer service orientation

Information management

Attention to detail

Reliability

Stress tolerance

An outgoing personality

The ability to stay calm under pressure

Good organizational skills

Discreet and tactful

Courteous but firm when dealing with difficult customers

A good memory for faces

Efficient and well organized

Confident when using a computer and office equipment

Telephone skills

Communicating with supervisors, peers, or subordinates

Bilingual English/Spanish

Education

Pima Community College

Translation and Interpretation Studies Associates (Jan 2016-Present)

Southern Adventist University 4881 Taylor Cir, Collegedale, TN 37363

Bachelor of Arts in Buisiness Administration (Jan 2014-Dec 2016)

Universidad de Montemorelos Ave. Libertad # 1300 Pte. Montemorelos, Nuevo Leon, Mx. 67531

Bachelor of Arts in Buisiness Administration(Aug 2011- 2013)

Universidad de Montemorelos Ave. Libertad # 1300 Pte. Montemorelos, Nuevo Leon, Mx. 67531

Cert. Spanish language and the Mexican culture (Aug 2007- May 2008)

Thunderbird Adventist Academy 7410 East Sutton Drive Scottsdale, AZ 85260

Highschool (May 2007)

Professional Experience

Universidad de Montemorelos Ave. Libertad # 1300 Pte. Montemorelos, Nuevo Leon, Mx. 67531

Office Assistant (May 2012-May 2013)

Kelly OCG 1151 Herman’s Road Tucson AZ 85756

Security services Suport(Receptionist)(April 2010- Aug 2011)

Crothall Healthcare 15000 North Secret Springs Drive, Marana, Arizona 85658

Customer Services/Laundry Attendant(Sep 2009- March 2010)

Universidad de Montemorelos Ave. Libertad # 1300 Pte. Montemorelos, Nuevo Leon, Mx. 67531

Recrutement and Promotion Department (Aug 2008-May 2009)

Language Institute

Student Teacher and Translator (Aug 2007-May 2008)

Thunderbird Adventist Academy 7410 East Sutton Drive, Scottsdale, AZ 85260

Student Administration Receptionist (Aug 2004-May 2005)

Student Office assistant to Men’s Dean (Aug 2005-May 2007)

Student supervisor for School Cafeteria (Jan 2005-May 2007)

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