Customer Service Manager

ERIC B GROSS

**** * ***** ** ******* Fla *****

561-***-****

**********@*******.***

EXPERIENCED BARTENDER

Customer Service Focused

Effective Communication Skills

Food Safety Certified

Flexible Schedule

Team Player

Inventory Management

Cash Handling Experience

Attention to Detail

Train & Supervise New Staff

EXPERIENCE

Issued, opened, and served wine and champagne bottles

Processed all payment methods and completed opening and closing duties

Washed soiled glass wares from bar top and tables and placed in designated area

Managed inventory and secure liquors, beers, wines, coolers, cabinets and storage areas

Provided excellent service by welcoming and acknowledging guests

Anticipated and addressed guests` needs; thank guests with genuine appreciation

Followed all company and safety/security policies and procedures

Reported accidents, injuries, and unsafe work conditions to management

Counted bank beginning and end of shift, completed cashier reports, resolved discrepancies

Prepared drink orders for guests according to specified recipes and standards

Prepared fresh garnishes for drinks, stock and transported supplies to bar area

Set up and maintained a clean bar, bar unit, equipment and tables

TIPS Certified

EMPLOYMENT HISTORY

Renaissance Hotel Boca Raton, Florida 2015-Present

Bartender

DA VINCI’S ITALIAN, Boynton Beach, Fl 2012- 2015

Bartender

PRIME CATCH Boynton Beach, FL 2011-2012

Bartender

OKEECHOBEE STEAK HOUSE, West Palm Beach, FL 1996 - 2011

Bartender and Bar Manager

DOUBLE CHEQUES PUB, Uniondale, NY 1980-1995

Owner

EDUCATION

Bachelor's Degree Communication Arts, New York Institution of Technology

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