Customer Service Administrative Assistant

Bianca Leal 510-***-**** *********@*****.*** Oakland, CA

Objective

Seeking an Administrative Assistant position where I can utilize my schooling, past experience, and Spanish speaking abilities in order to provide quality support to my colleagues.

Skills & Abilities

Bilingual in Spanish

Timely completion of all assigned projects

Proficient in MS Office Suite

Able to work both independently and as a team player

Excellent Customer Service

Excellent interpersonal and oral and written communication skills

Experienced in filing and updating records

Ability to multi-task and manage priorities effectively

Type 55 wpm

Education

Heald College, Hayward, CA

Associate in Applied Science Degree in Business Administration

Awarded: October 2014

Western Career College, San Leandro, CA

Certified in Medical Assisting

Graduated: Nov 2004

Professional Experience

MAKEKO Staffing Hayward, CA January 2015 – Present

Administrative Assistant

Assisted applicants with their individual needs in their job search. I prepared English and Spanish applications, I9, and W4 forms. I also verified I9 documentations. I assisted recruiters with cold calls and reviewing resumes for potential applicants. Scheduled and confirmed interviews. I assisted payroll with separating and distributing checks to employees. Also, I maintained a monthly inventory by checking in-office stock and co-workers needs.

Farmers Hayward, CA September 2014 – December 2014

Customer Service

Handled service requests, processed necessary paperwork, and answered incoming calls, provided timely and accurate feedback to client inquiries on existing policies with regards to policy amendments, billing, claims and upcoming renewals, participated in the renewal cycle from start to finish; gathered updated account information, compiled submissions and secured renewal quotes, opened and closed office and deposited clients payments every evening, worked closely with the agent to service customers and help grow the agency, provided important assistance with everything from policy administration to renewal preparation, cross-sold, worked under the direction of the Agency Owner– learning to solicit, quote, and bind coverage to help customers manage their unique insurance and financial needs. 90% of clients were Spanish speakers.

Arborwell Hayward, CA March 2013 – July 2014

Receptionist

Serve visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitor arrival; maintain security and telecommunications system. I also assist the Customer Service Department and 10 plus Regional Managers in providing estimates to clients in a timely manner.

Heald College Hayward, CA October 2012 – March 2013

Administrative Assistant

Welcomed students and potential students by greeting them, in person or on the telephone, answered or directed inquiries. I prepared reports by collecting and analyzing information for the director of Career Services. I also, maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.

Children’s Hospital Oakland, CA April 2012 – June 2012

Medical Administrative Assistant

Generated revenues by recording billing information of services rendered; scheduled radiology appointments, follow-ups, and new patients; verifying eligibility for services; completing insurance forms; responding to insurance and other third-party inquiries. Kept supplies ready by inventorying stock; placing orders; verifying receipt.

Stanford Hospital and Clinics Redwood City, CA December 2007 – November 2009

Data Entry Operator

Provided support to the Hospital and Clinical departments using EPIC and IDX, Analyzed, audited, and gathered specific patient information to be inputted into the EMR (Electronic Medical Records) system, assumed the role of clinic coordinator at the Surgical Specialties Clinic, Advanced Medical Center and Pediatrics in Menlo Medical Center (MMC).

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