Sales Customer Service

Jennifer A. Palomar

***** ******** **, ***********, ** 92392

***********@*****.*** (C) 562-***-****

OBJECTIVE:

Desire a position as an Office Administrative Assistant.

QUALIFICATIONS:

People Skills

Excellent multi-tasking skills

Posses great leadership with the ability to work independently and as a team member under pressure

Excellent ability to learn and adapt to new surrounding with a never-ending drive to succeed and grow

Familiar in Microsoft Office, Outlook computer applications

Efficiently update files, and retrieve client records.

Typing 70 words per minute

Familiar with office procedures

Effectively schedule in-office and out-of-office appointments/meetings

Team player

Strong interpersonal skills in communicating with all levels from people to management, to general public

Trained on Oracle, JDE, ADS systems

OTM (transportation system)

Stelplan

PROFESSIONAL EXPERIENCE:

Robar Enterprises, Victorville, CA 9/15 to present

Inside Sales

Order entry, customer contact inquires, quoting

In depth knowledge of processing sales orders and communicate with customers,

Dealing with walk in customers on material needs.

Ami Metals, Fontana, CA 8/13 to 9/15

Inside Sales Assistant

Order entry, customer contact inquires, along with quoting

In depth knowledge of processing sales orders and other sales report.

Process sales leads and assure they are directed to the right member

Troubleshoot problem related to sales and customer service

Castle Metals Aerospace, Gardena, CA 4/89 to 6/13

Operations / Administrative Assistant

Organized office operations and procedures with appropriate correspondence

Facilitated management to design and implement office policies.

Coordinated with the management in maintaining warehouse and office vacation schedule so there will be no conflicts with employees

Ensured implementing production, productivity, quality control, and customer-service standards

Assisted with special projects as needed

Coordinated safety programs, supplies and inventory for warehouse

Supported the Operations Department by completing general filing and administrative work

Handle all maintenance records on various warehouse equipment ( machines, cranes, forklifts)

Perform filing, data management, drafting and editing short office memos

Billing of orders, data entry of weight and pieces of material that was shipped to customers

Maintained shipping and receiving department, handled bill of ladings, invoices of material

Scheduled deliveries and pickups from vendors

Audit payroll in Kronos system for twenty-eight warehouse employees

EDUCATION:

Cerritos College Norwalk, CA

General Education

El Rancho High School- General Education/Diploma Pico Rivera, CA

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