Cell 816-***-****

acttvf@r.postjobfree.com

Gretchen Cranmer

Career Summary

Efficient, Skilled Customer Service

Work Experience

**/****-*******: Med4Home Inc., North Kansas City, MO

Patient Account Coordinator: Data entry and quality checking of prescriptions; light cash application; assist other representatives as needed

02/2001-02/2011: British Traditions, Inc. in Grandview, MO

Customer Service Representative: Customer service, including customer complaint resolution, follow-up on orders, provide product information, take and process orders; answer phones for customer service and for switchboard, accounts receivable, light collections, update company website, process company email, assist management and other reps as needed

08/1995 – 02/1998: PDA, Inc. in Overland Park, KS

Customer Service Representative: Answer phones in call center, handle client calls (including correction of forms submitted), data entry

05/1994 – 07/1995: American General Finance, Inc in North Kansas City, MO

Customer Service Representative: Customer service, including customer complaint resolution, take loan applications, provide product information; receptionist, answer phones, enter loan documents, perform credit checks, accounts receivable (fully bonded), notarize loan documents, collections

01/1994 – 05/1994: Treasury Drug, Inc. in Mission, KS

Cashier: Cashier, light stocking

09/1989 – 06/1993: American General Finance, Inc. in North Kansas City, MO

Customer Service Representative: Customer service, including customer complaint resolution, take loan applications, provide product information; receptionist, answer phones, enter loan documents, perform credit checks, accounts receivable (fully bonded), notarize loan documents, light collections

Qualifications: 10key by touch, 69 wpm with 97.3% accuracy, 12000 kph data entry. Have been bonded and notarized at past positions. Computer literate: extensive experience with Windows XP, Word, Excel, MS Small Business Finance, PCCharge, Pharmware; general internet experience. Extensive experience in resolving complaints to maximize customer satisfaction.

Education:

09/93 - 05/95 Johnson County Community Coll. Overland Park, KS

Major: Pre-chiropractic/General Studies (no degree)

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