Customer Service Sales

Prakash Kumkar

House **

Shivaji Nagar *

Kishore Kumar Ganguly Marg

Juhu Tara Road

Juhu

Santacruz West

Mumbai

400049

*************@*******.***

Mobile :902-***-****

Objective

Career Objective :

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest

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Academic Details :

• SSC [1994] with aggregate of 70% from HOLY CROSS HIGH SCHOOL

• HSC [1996] with aggregate of 51% from Raheja College Of Arts and commerce

• TYBCOM [1999] with aggregate of 60% from L.S.Raheja College of Commerce wwfddc

Work Experience :

• Worked as Senior Customer Service Executive in Tech Mahindra / 3 Hutchinson Global Services from Jul 2011 to Sep 2015

Role :Sales Support Department :

Handling Inbound calls from dealers and assisting the dealers in Activating New Postpaid Services. Activating Value Added Services.

Upgrades/Retentions :

Assisting customers to upgrade thier handsets and helping them understand the best suitable plan for them.

Retaining customers by giving them the best offers. Upselling Plans and Handsets to thier Family and Friends.

• Worked as Sr Executive in Zenta Voice Collections from Nov 2010 to May 2011 Role :Job Profile :

Handling Inbound and Outbound calls

Meeting expectations with regards to Quality and Collections.

• Worked as Owner in Family Business from Dec 2008 to Oct 2010 Role :Managed a Shop @ Pune and finance .

• Worked as Team Coach - Customer Service Back Office for UK Telecom Process in Fidelity National Information Services /Efunds from Aug 2003 to Nov 2008 Role :Designation : Team Coach Operations

Job Profile :

Sending Correspondence letters to the customers, activating VAS services. Dealing in activations and Disconnections.

Allocation of work to the Team Members depending on volumes received & SLA. Maintaining touch time files for all processes.

One point Contact for Product Updates.

Providing System training to new recruits.

Quality Checks Monitoring thier performance and provide timely feedback. Ensuring that the Team contributes to meeting the SLA's of the company. Prepare Coaching Plan for the Advisor's and coach them to improve thier performance. Achievements :

Received many spot Awards.

Received RNR for excellence in work.

Have Handled a Team of 22 Advisor's as a Team Coach for one year in the absence of a Team Leader.

• Worked as Customer Service Executive in ICICI Phone Banking Group from Jun 2001 to Jul 2003 Role :Receiving Sales Calls for All Banking Products Home Loans, Personal Loans, Car Loans, Saving Accounts, Current Account.

Converting the Call into Leads.

Retrieving Voice Mailbox and calling back customers. Quality for 4 hours of the shift.

Buddy up new joinees.

Field of Interests :

• MIS -Preparing reports.

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Skills :

• Proficient in Ms - Office Suite (Ms-word, Excel, PowerPoint)

• Typing Speed @ 35 w.p.m.

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Curricular Activities :

• Have got lots of certificates in school for participating in Extempore speeches debated ... elocution competitions and science exhibitions

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Strength & Hobbies :

• Work well in Diverse Groups.

• Clearly Communicate Ideas and Concepts.

• Identify Goals, Objectives and the effective way to achieve it.

• Analyze and develop solutions to critical problems.

• Watching Bollywood Movies

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Place : Mumbai

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