Service Health Care

Christian Delos Reyes

**** ****** ******, ******, ** 60076. Mobile Phone: 847-***-****

Home Phone: 847-***-****. Email: ********@*******.***

Summary of Skills and Qualifications

Experienced accounts management professional with strong leadership and relationship-building skills.

Focused and successful in contract management and process improvement.

Experienced with the use of JD Edwards, SAP, Concur programs.

Skilled with the use of Microsoft Office programs.

Skilled with technical troubleshooting in equipment integration.

Organized and diligent, with excellent written, oral and interpersonal communication skills.

Remains calm and poised in high-pressure situations.

Professional Experience

Sales-Service Support Specialist September 2014 - Current

Olympus America Incorporated– Chicago, IL

Defined strategy and business plan for Health Care accounts

Analyzed repair cost trends and repair reduction plans

Increased profits by training health care staff and marketing services to non-contract accounts

Created and ran ad hoc report analysis for account stakeholders

Experienced in service trainer for health care professionals on medical equipment

Senior Service Technician August 2006 - August 2014

Olympus America Incorporated– Lombard, IL

Reduced and controlled expenses by managing parts supply inventory

Surpassed service center turnaround time and quality goals

Served as mentor to junior team members by training them on technical and communication skills

Conducted medical equipment analysis by increasing strategic initiatives in photographic estimations that serves as a teaching and repair reduction tool for customers and the company

Field Service Technician August 2001 - August 2006

Gunther International– Wheeling, IL

Served as mentor to junior team members by training them on their technical skills

Reduced and controlled expenses by managing parts supply and analyzing delivery lead time

Surpassed revenue goals by providing technical support to multiple customer accounts

Education

MBA, Business Administration December 2015

DeVry University Keller Graduate School of Management

Graduated with Honors. Concentration on Health Service Management

Bachelors in Electronics Engineering Technology July 2001

DeVry University

Graduated Cum Laude Honors

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